AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

TomTomTim · 03-11-2021 4:40pm

https://www.boards.ie/discussion/comment/118028145#Comment_118028145

I've got no reply in over 2 weeks from that email address, what an absolute joke.

Can you use addresspal addresses for shipping from other countries? I've had 4 non EU packages sent back recently, and want some security, so could I use the UK address for something shipped from Russia? I'm assuming not?

Discodog · 08-11-2021 6:59pm

Could someone kindly give me an idea of the total cost if I used Addresspal US for a $25 tool ?

VG31 · 08-11-2021 10:08pm

https://www.boards.ie/discussion/comment/118137635#Comment_118137635

AddressPal fee: €16

Estimated import charges: ~€12.15 (23% VAT on item cost + shipping & An Post €3.50 handling fee. Shipping cost within the US may also be added on).

Need a Username · 08-11-2021 10:59pm

I’m using AddressPal to order a Maglite flashlight from the US as they don’t ship internationally.

It comes with the batteries included.

Will this be a problem? I have a vague recollection of being told An Post won’t handle batteries on international deliveries.

Am I imagining this?

whiterebel · 08-11-2021 11:09pm

See the first post for prohibited articles on AddressPal

Need a Username · 09-11-2021 12:07am

https://www.boards.ie/discussion/comment/118138784#Comment_118138784

Thank you.

That is probably where I fire came across that they didn’t carry batteries.

You have saved me the time, effort and money in buying these from the US.

Need a Username · 09-11-2021 7:57am

https://www.boards.ie/discussion/comment/118138784#Comment_118138784

Is the no battery rule only with AddressPal or with An Post international deliveries in general?

I found the next best Maglite torch on Amazon which would just be shipping to my real address.

This webpage - https://www.anpost.com/Post-Parcels/Sending/Sending-Guide/Prohibited-Items - shows that we cannot send batteries but I can’t find anything about receiving a parcel with batteries.

Darc19 · 09-11-2021 8:20am

https://www.boards.ie/discussion/comment/118139512#Comment_118139512

It's international airline restrictions. An post just implementing the regulations like most Postal services as it goes on passenger aircraft

Specialist carriers like FedEx, ups etc use cargo aircraft and have the systems to carry such goods (and charge a premium)

Redo91 · 09-11-2021 9:21pm

Item I was planning on ordering from the UK is a speaker worth around €300. Will I get hit with VAT on that?

whiterebel · 09-11-2021 9:26pm

Yes, at least VAT, maybe duty a well. If you are looking at using AddressPal you will pay UK VAT as well.

MOD- See this forum for threads about importing and problems with An Post clearances. https://www.boards.ie/categories/online-buying-auctions

Redo91 · 09-11-2021 9:48pm

https://www.boards.ie/discussion/comment/118143304#Comment_118143304

Jesus hardly worth my while so! Much and all as I want it it’s not worth that. Might be a way around it if I ordered it to family in the UK and they bring it over. One of them often get the ferry over so could fit it in the car then.

Need a Username · 10-11-2021 12:30am

https://www.boards.ie/discussion/comment/118139534#Comment_118139534

I went to other website and none of them have the flashlights in stock.

Then I was thinking that it would be okay to just buy from Amazon - they know they know the restrictions about batteries so surely they would send them using a courier that can transport them internationally?

EDIT: Never mind - they are out of stock now

manutd2007 · 15-11-2021 2:14pm

just a question i haven't used addresspal in a long time do I just use the virtual address still in amazon for delivery and collect in po, its a Dyson replacement battery pack will there be a problem

whiterebel · 15-11-2021 3:11pm

You can't ship Li batteries via AddressPal. Prohibited list is in the first post.

skitzyspider · 06-12-2021 9:26pm

Anybody know how much of a backlog addresspal U.K. address have at the moment? My item was delivered to them last Saturday and I was just wondering if anybody knows how long they are currently taking to forward the packages to Ireland? It’s my first time using them so I’m not sure what to expect.

Exclamation Marc · 07-12-2021 12:29pm

https://www.boards.ie/discussion/comment/118280042#Comment_118280042

It's usually around a week from the UK once received.

VG31 · 07-12-2021 5:05pm

https://www.boards.ie/discussion/comment/118280042#Comment_118280042

I had something delivered to AddressPal in the UK for the first time this year (and only third time overall) yesterday. I received the email receipt this afternoon and it's at LHR now. There must have been an invoice in the package as the declared value was correct. I was concerned it would be wrong based on others experiences here.

skitzyspider · 08-12-2021 12:36am

I just got the email this evening to say my parcel is on its way. I think I may have made an error. I purchased 5 items from the U.K. and 2 of those items were chocolate. After I purchased somebody told me that you can not send chocolate from the U.K. to Ireland post Brexit. I looked this up online and it may or may not be true as I found out that dairy products cannot be shipped to Ireland but confectionery can so I don’t have a definite answer on chocolate. I emailed addresspal a few days ago and asked them if chocolate was not allowed then to remove the chocolate from my parcel and send the other 3 items are they are Santa presents. I said the chocolate could be given to their staff members. Of course addresspal never replied to my email and then I got an email today just to say my parcel has left addresspal and on the customs forms the 2 items are declared as chocolate. Does anybody know what will happen if customs refuse my package due to the chocolate? Will it be sent back to addresspal? I really hope it is not returned as 3 of the items are Santa gifts.

VG31 · 12-12-2021 9:08pm

I have an AddressPal parcel from the UK where the status hasn't changed from this since Wednesday:

Custom charges have been paid. Your item will be processed and delivered to you as soon as possible. Please hold tight while we work through high volumes.

I had an AddressPal parcel from the US a few weeks ago and it was delivered two days after I paid the customs.

Is it normal for it to take this long?

Touch Fuzzy Get Dizzy · 18-01-2022 6:47pm

If anyone's using UK AddressPal.

My parcel was given to Parcel Force you have to message them on Twitter yourself to get the code to pay for customs, they usually send the code on a slip and post it to you but AP won't pass it on.

Didn't know it was in the UK had just been checking regularly

This is the example from the website

Exclamation Marc · 18-01-2022 6:59pm

That's very odd. I had something through AP UK which was delivered today through the usual channels.

Touch Fuzzy Get Dizzy · 18-01-2022 7:41pm

https://www.boards.ie/discussion/comment/118496195#Comment_118496195

Yeah I thought it was strange but hadn't used AP since July last year, it's a parcel from Korea posted through EMS but yeah, I'd assumed they'd pay and add it to my fees if there was anything there.

How you'd know it was there I dunno because it was there in customs a week just happened to be checking tracking and sent an email

whiterebel · 18-01-2022 8:51pm

It looks like shipment from outside the EU that was sent via the UK? So UK clearance @ £13.50, plus UK VAT, then AddressPal and Irish Vat. Going to be expensive if that's the case.......

thelordgod · 19-01-2022 9:47am

Definitely not the way to be doing it. I've had several packages from Japan over the past few months without any issues. Every time I have received an SMS to say customs charges are due, I pay it and receive it a day or two later. As long as the electronic declarations are done correctly it should get through fine.

FlynnJ · 19-01-2022 4:59pm

I'm having a horrible experience with Addresspal and FedEx at the minute. I had three parcels sent to my US Addresspal address and FedEx is saying they were delivered and Addresspal is maintaining they never arrived. The company in the US sent them via FedEx Ground which apparently doesn't require a signature so everyone is blaming each other and nobody is taking responsibility.

FedEx provided GPS coordinates for where their van was when the deliveries took place which is a house literally beside the Addresspal Hub but their customer service rep is refusing to ask the guys in the Hub to carry out any checks as she maintains that it's not their responsibility.

I'm genuinely appalled at the lack of customer service provided by Addresspal and how little they are doing to help. MOD <SNIP> Read the charter on this forum please.

Any advice other than to light a candle and hope they magically turn up??

whiterebel · 19-01-2022 8:26pm

FedEx can't prove they delivered, but it seems you're pinning all the blame on Addresspal? They are usually very good to accept unsigned via USPS etc. That's not great situation to be put in - going around to a neighbour and asking if they saw the package - some might take it as an accusation. This is a downside of using parcel forwarding services.

FlynnJ · 19-01-2022 9:06pm

Not all the blame. I'm just surprised by how little they are prepared to do to help in this situation. I have been going back and forth with the customer service email and they have been hostile and evasive from the outset. Definite downside of this type of service.

whiterebel · 19-01-2022 9:50pm

What time of the day is FedEx' GPS showing near to Addesspal?

FlynnJ · 19-01-2022 10:23pm

These are the delivery times as per FedEx:-

Friday, 1/7/2022 at 2:41 pm

Sunday, 1/9/2022 at 4:27 pm

Monday, 1/10/2022 at 1:11 pm

whiterebel · 19-01-2022 10:59pm

According to FedEx their local shipping office doesn't work on Sundays. Have you looked at Google maps to see where the place is? Where would you even begin with local houses there? If FedEx are delivering at those times on Friday and Monday they would surely get a scan of some description? Hard to believe FedEx would deliver 3 separate shipments to the wrong place. Even harder to believe they say they deliver on a Sunday. I'd say they are gone - get the shipper to claim against FedEx, they will get a signature next time......

AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

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