Deduction from Refund by online store.

If you bought from an EU country then not only should there be no charge but they should pay for the return postage. Many retailers in the UK are making up their own rules & you need to be careful there. As an example: manufactures must supply parts for products for at least 7 years after they stop making the product or replace it with a different model. Since January 1st Triton in the UK no longer supply parts for a shower that went out of production 2 years ago. Triton UK will continue to supply Triton Ireland these parts for another 5 years yet wont supply them to their UK customers. They are no longer bound by EU rules or at least they believe they aren't

no - american law is not in effect in ireland.

good description below.

short snippet " You may have to pay for the cost of returning the item to the trader, but if it is proven that there is a fault and that this fault was not caused by you, then the trader should reimburse this return shipping cost. "

Why are you worried about American law??????????? Your link is for faulty goods. Not goods sent to you that you did not order.

47.—(1) Where—

(a) unsolicited goods are sent to a person with a view to his acquiring them and are received by him, and

(b) the recipient has neither agreed to acquire nor agreed to return them,

and either—

(i) during the period of six months following the date of receipt of the goods the sender did not take possession of them and the recipient did not unreasonably refuse to permit the sender to do so, or

(ii) not less than 30 days before the expiration of that period the recipient gave notice to the sender and during the following 30 days the sender did not take possession of the goods and the recipient did not unreasonably refuse to permit the sender to do so,

then the recipient may treat the goods as if they were an unconditional gift to him and any right of the sender to the goods shall be extinguished.

Again, I would not be suggesting this as a starting position. I would of course be reasonable and return the item once they pay for return shipping. If they refuse to pay for return shipping, then don't ship the unsolicited item back and do a chargeback because you were not sent what you paid for. Tell them they can come pick them up at a reasonable time with reasonable notice. If they haven't done so within 6 months then they are a gift to you

Technically what they did was a breach of contract. But if they are being arseholes, then no point wasting energy going down that route. Just do the chargeback and give the relevant notice etc. If that hassle is worth it for them over 6 Euro for their own mistake then let them do that.

That's utter tosh. The goods were defective/not as ordered. Thus is not a case of unsolicited goods. It's bizzare to even try to equate the two.

If you try to read what I wrote, you might understand that I was clearly talking about the scenario where the seller refuses to pay for return postage. In which case, if it was me, I wouldn't be dealing with them again.

It appears that you haste to jump down someones throat is more important than actually taking 2 seconds to understand what they said.

I ordered over 500 quids worth of parts from a seller in the North a few years back on behalf of a relative. They messed up because for some reason they had the same part number for two completely unrelated parts. I contacted them - "oh sorry, please send it back and we will send the correct one and refund the postage". The part was returned, the proper one arrived but the postage was never refunded. Actually about 6 weeks passed between the part arriving and the return because I was off travelling for a month in between. They didn't send the replacement part until their mistake was returned.

I followed up with an email but it was ignored. What would you genii recommend then - take them to the smalls claims court for 9 Euro? We just never bought anything from them again.

Still doesn't hold water. They cannot hold on to the goods while doing a cashback. Unsolicited goods have not been paid for in the first place.

OP is this for POCO by any chance? I did a fairly long rant post about it before. Girlfriend thought nothing of their return charges but they pissed me off

Try again. It wasn't even a long post with big words.

It shouldn't be that hard to understand that it related to the scenario where the retailer refused to refund and refused to pay for, or even reimburse, return postage. You were unfortunately not able to discern that from the post. Just up on your little belligerent high horse trying to score internet points and making yourself look incredibly silly.

Go take it up with the Legislature if you don't like the Irish Statute book FFS 🙄 ........ I think there is a similar EU law so take it up with them as well. Fact is that if someone sends you something that you didn't order, you are under no obligation to effect it's return apart from reasonably facilitating the sender to retrieve it at their effort and expense. That doesn't mean you can't work with them or send it back, just that if they are being ****, you can tell them it's not your problem.

Don't be a doormat letting people walking over you all the time. Know your rights