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Can't get through to security

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  • 17-11-2021 8:36pm
    #1
    joeirish
    Registered Users Posts: 452 ✭✭


    I've now been waiting nearly 20 minutes to get through. I just hope my account is not being compromised while I'm waiting. pretty poor service.



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    #2
    joeirish
    Registered Users Posts: 452 ✭✭joeirish


    40 minutes and still waiting....



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    #3
    joeirish
    Registered Users Posts: 452 ✭✭joeirish


    So my phone battery is about to run out. Waiting almost 50 minutes to contact security in an emergency. I just cant believe this.



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    #4
    beachhead
    Registered Users Posts: 2,457 ✭✭✭beachhead


    It doesn't matter what number you call it's the same wait time.But I would try any number,any option to get through to the section required.You're right it's appalling service and will probably get worse than better.It's covid innit.What was it before the virus?



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    #5
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    https://www.boards.ie/discussion/comment/118182816#Comment_118182816

    Hi There,

    Thanks for getting in touch with us here, we are sorry to hear that this has been your experience. Can we check with you did you manage to speak with our security team in relation to this?


    Thanks jen



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    #6
    Akabusi
    Registered Users Posts: 1,100 ✭✭✭Akabusi


    Trying for an hour to get through to security, what's the issue, just my account being emptied. Terrible service.



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    #7
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Hi There,

    Thanks for getting in touch with us here on Boards.ie.

    We're sorry to hear this, we will certainly pass this on as feedback. Please be assured one of my colleagues will be more than happy to help as soon as they become available.

    Thanks, Aisling



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