Google Pixel 5 and Eir 5G

I got a Pixel 5 earlier this year and got an Eir 5G sim plan for it and ended up giving it back to Eir within the cooling off period as I could not get 5G on it even though i was in city centre 100 yards from the mast

Eir chat and store telling me all 5G phones are supported while Google doesn't have Eir listed as a supported network in Ireland. I really doubt it will be fixed tbh seeing how it looks like even the older pixel phones are still without 5G on eir's network. If anyone has better luck than me dealing with them post here thanks!

GoMo SIM and Pixel 6 Pro owner here as well and no 5G!?

Now, I had 5G in many many places around Dublin when the same GoMo SIM was in my S21 Ultra. Same thing when the same GoMo SIM was in my Poco F3 5G so what the fook is up with the same SIM in my Pixel 6 Pro and no 5G!?

Tested today in a location (work) that I previously got 5G in when using the Poco and no way would anything other then LTE show on the Pixel 6 Pro!? :-(

Frustrated for sure but I am gonna keep pestering them via the feedback option on the phone....if they block me so be it! I will send one message and one message only per day....worth a try sure!

M

I just contacted GoMo using this page - https://gomo.ie/contact/

Same call here. Hopefully real action is being taken and not just lip service.

Just sent in one also, will see what comes of it. They already appear to have made a mess of my first bill also adding the 5G plan to an existing account and mucking it all up. never a dull moment when you change anything with eir, when things are working they are great but once something goes wrong it's luck and lots of time wasted getting the right person to help resolve it.

To be fair to Eir, Google support told me it was their (Google's problem) as well.

Literally just got the same response as you from Eilish in Eir! I have replied back to her (I borrowed some of your text).

Thanks for coming back to me Eilish, I appreciate it. So, where do we go from here!? There is a thread on boards.ie with many users affected by this, not just me - https://www.boards.ie/discussion/2058179390/google-pixel-5-and-eir-5g/p1

We as customers want it sorted and you as a service provider should want it sorted for your customers as well. The customer is getting a bad experience at the end of the day, whoever is at fault, talk to each other and work at fixing it. Can you let me know who I can contact in Google to try and get this resolved please.

Thanks,

M

Interesting for sure!

I mailed them back and still no response :-(

I have been submitting feedback via built in phone feedback most days, time will tell if it amounts to anything!

Me three

Anyone heard anything in relation to an update about this? Fingers crossed for 2022 or is it wishful thinking on my part!!? ;-)

It's a bit of a moot point for me at the moment as following Google December update on the Pixel 6, I'm lucky to get 4G as a lot of the time I see H+ or even no signal at all. Hopefully will be fixed by them at some stage this month.

I hear you and sorry that happened. By a stroke of luck I was on holidays in Spain when they issued the December update and it was never offered to me even when I got back.