OBS Sky BB 30 a month with 50 cashback

New router arrived this morning, due to go live on Thursday.

How long does it take to get a call back from sky usually?

Stuck in for a call back this afternoon to see what they say on a chat.

Update: VF stopped working at 9am to the minute. Connected up the new sky router and am up and running.

Speeds exactly the same as VF.

Latency: 7ms

Down: 85m

Up: 20m

Very happy with that. Now just wait for the prepaid card and a few free pints over the weekend😁

3 days now and no call back after requesting one on OBS website.

I think I might just give sky a call myself later this afternoon.

Brilliant I’ll try that thank you.

I am still waiting for my hub as well after signing up last Friday and I am due to be connected next Wednesday.

I'm also unable to set up my Sky ID as I had previously used my email address years ago and it won't let me create/add a new ID to that email address. I tried a new email address and I got diverted to the UK Sky site which is annoying as crap as I'm not going to burn through email addresses trying to get it up and running.

On a side note I also got my call back from OBS this morning after requesting it on the 10th of November.

Well go onto Sky and ended up going back and forward with them on WhatsApp which turned out to be very handy.

They confirmed the engineer would be bring the hub with him on Wednesday and they helped set up a new Sky ID all in all that WhatsApp assistance is a hell of a lot easier that being on hold on a phone all the time waiting to talk to someone.

Vodafone wouldn't go lower than €35 for me, even when put through to the loyalty team. The rep's whole attitude changed from happy and bubbly to a quiet monotone as she processed my cancellation request (contract ends early December). The Vodafone support staff I've dealt with in the last year would be my only knock against them after years of good broadband service.

I'm currently on FTTC and but for the fact Vodafone sent a letter out saying they were increasing the price by €5/month for non-FTTH connections I wasn't too pushed about shopping around. Going from €40 (soon to be €45)/month for ~40Mb to €30/500Mb will be nice.

One thing I had to query with Sky when signing up was the "Unlimited off-peak calls to Irish landlines" in the ad. The Sky rep said it wasn't included and it was an error by OBS that should have been removed a few weeks ago. He talked with his manager and offered me Sky Talk at €5/month with a €60 credit to cancel it out. Not many probably care about making landline calls but it's something to look out for.

Well this turned into a complete disaster for me, One cancelled engineer date last Tuesday week at 5pm that was due between 8am and 1pm after I waited around all day.

The on the second date again due between 8am and 1pm he turns up at 5pm looks at the two yes TWO SIRO boxes on my house and say sorry neither of them are any good I need to run a cable from your neighbors house 3 meters away however I cannot do that and a team will be here to do that on Monday.

Monday arrives and no team arrive so I ring SKY and/Siro/Actavo the complain and ask what the story is. Sky are like nothing to do with use they are not our engineers which I say you are happy to call them your Sky engineers on the MY Sky app. Siro/Actvo say they will be there with in 5 days.

Now today at 4:30pm for Siro/Actvo saying sorry those lads won't be able to pull that cable till sometime in 2022 but the can't confirm when in 2022 so do you want to wait!

I told them where to go in no uncertain manner.

Sky then ring to say Siro/Actvo just rang us to say you want to cancel your Broadband why's that and when I tell them they say ah well sorry.

So now I have also lost whatever retention offer Eir were offering me to stay and I have to look for a new provider.

It looks like I'll have to go back to Eir with my tail between my legs for a new contract now since there's ended yesterday.

I asked Sky could I get FTTC while waiting for the FTTH to connected then switch and they said no they can't do that I would have to take out a 12 month contract on one or the other.

I'll shop around again tomorrow and probably resign with EIR as I am now out of contract and disconnected for the FTTC 34.99 a month and get the Prime video deal they are offering new customers and I'll chance it and see if I am considered a new customer.

A part of me wants to rip those Siro boxes off my house and see how long it takes engineers to arrive to fix them I can bet it wouldn't be sometime in 2022.