Home charge points (purchase/problems/questions) (See mod note post#1)

If you got the charge point installed for free under the old grant you wont be eligible for a new grant. If you paid for it yourself then you will be eligible for a grant under the new car.

Is the charge point untethered? If it is and you have, as you said, confirmed the same cable with your car on another charge point then it doesnt leave many options but to get someone to open it up and take a look.

You could try power cycling it by flipping the switch on your consumer unit in the house and then try it again but thats just a stab in the dark really.

Does anybody have any suggestions as to why I can't connect to the Eo via the app? It isn't transmitting it's network signal. I've tried with 2 android phones and my iPad but no joy. Nothing shows doing WiFi scans either on the 3 devices.

Thanks for answering, initially you connect to it by connecting to the network it creates, once you're in you can connect to your home network. Two different methods are shown, one is where you power of and back on after 30 seconds, then start the process in the app, scan the QR code and search for the Eo network, that fails with device not found. The second method is restart etc, wait 3 minutes and then start the process in the app, it also fails with the same error, device can't be found. I think it's internal WiFi has failed.

When my app was working it showed 0 until you started charging, it then showed the rate of charge in Kw/h.

Just signed into the app on another device with same login details and it says site consumption 3a.

Still shows 0 on my phone but probably won't worry too much until we actually have a car!

Got one installed by them a few weeks back. They did a great job and the unit is nice and neat

That’s not true. An isolator is required as specified in page 6 of this link.

im surprised a company regularly installing charge points aren’t complying with this basic regulation

https://safeelectric.ie/contractors/wp-content/uploads/sites/2/2021/03/MarchNewsletterSafeElecFinal-1.pdf

yes I’m a rec. the regulations state that all appliances require an isolator within 2mts and be readily accessible. The mcb is not an isolator and is also not readily accessible if you have to open a meter box door and a cover on the distribution board. I just linked this newsletter as a convenient way for you to see what’s required

isolator reg 555.1.2 and 537.2 are more relevant

it definitely wouldn’t be permitted to have the isolator inside the house even though it could be within 2mts

I’ve pointed out the regulations and explained as best I can and whilst it may not be obvious to you hopefully nothing goes wrong and an accessible isolator will not be required in an emergency. There’s numerous previous posts with attached photos showing correctly installed chargers and isolators.

Lets be honest, isolators are silly in the context that anyone can disconnect your car charging and additionally looks naff. The charger is essentially a 32amp socket. I understand the regs but its a silly reg.

Just a quick update on my experience. Electric Ireland installer arrived yesterday and I was told that they couldn’t install a type 2 tethered charger as our car is type 1. The best he could do was install an untethered charger for us as it’s not advised to use adapters to convert from type 2 to 1 🙄

Fuming with the electric Ireland rep who said this would be an option and also the 2nd rep who finalised the order even though they knew it was a type 1 car that we had

We went ahead with that anyway but now we still can’t charge our bloody car at home without running an extension lead out the window. We’ll get sorted eventually but is it any wonder there’s so much resistance to switching to EV with faulty towers-esque outcomes like this 🤦‍♂️

Why can't you use the car's cable that you'd use at a 22Kw public charger?

The Andersen has solar support. You can configure how much solar to use to power the car and you can have overrides as well. From reading around the zappi has a lot more modes for combination of Solar and Battery and Grid.

Re isolators, I can see its debated over and over on the forum. I noticed the other night after watching another charger installation, that it doesn't seem to be a requirement at all in the UK if the unit itself has overload protect and can be locally isolated. So I'm not worried tbh. Frankly my set up seems safer than what the minimum. I've a mains isolator duel pole, I've an RCB going back to the house consumer unit and I've an RCBO for the charger on top of the overload protection in the device itself. The minimum setup provides for far less protection.