Google Pixel 5 and Eir 5G

opus · 25-11-2021 11:59am

https://www.boards.ie/discussion/comment/118217224#Comment_118217224

To be fair to Eir, Google support told me it was their (Google's problem) as well.

madmoe · 26-11-2021 6:13pm

https://www.boards.ie/discussion/comment/118217224#Comment_118217224

Where can we submit this as an issue to Google Ireland, is there some sort of Web form?

Thanks guys,

M

madmoe · 26-11-2021 6:32pm

https://www.boards.ie/discussion/comment/118220014#Comment_118220014

Literally just got the same response as you from Eilish in Eir! I have replied back to her (I borrowed some of your text).

Thanks for coming back to me Eilish, I appreciate it. So, where do we go from here!? There is a thread on boards.ie with many users affected by this, not just me - https://www.boards.ie/discussion/2058179390/google-pixel-5-and-eir-5g/p1

We as customers want it sorted and you as a service provider should want it sorted for your customers as well. The customer is getting a bad experience at the end of the day, whoever is at fault, talk to each other and work at fixing it. Can you let me know who I can contact in Google to try and get this resolved please.

Thanks,

M

Griffinx · 26-11-2021 8:47pm

eir's 5G network is Huawei and Google last year dropped Huawei from their licensing...wonder if that has anything to do with it.

madmoe · 27-11-2021 5:26pm

https://www.boards.ie/discussion/comment/118228603#Comment_118228603

Interesting for sure!

pw-ski · 03-12-2021 12:35pm

https://www.boards.ie/discussion/comment/118217224#Comment_118217224

totally agree on rantover

madmoe · 03-12-2021 12:59pm

I mailed them back and still no response :-(

pw-ski · 04-12-2021 8:19pm

So after talking to Google it seems like it's on Google side. They adviced to send feedback via built in phone feedback (which i already did twice). Of course they did not provide any timeline for handling this. Very annoying...

madmoe · 05-12-2021 5:43pm

https://www.boards.ie/discussion/comment/118269766#Comment_118269766

I have been submitting feedback via built in phone feedback most days, time will tell if it amounts to anything!

opus · 07-12-2021 11:18am

Submitted feedback as well once I tracked down the option on the phone. Hopefully will lead to something.

long_b · 08-12-2021 11:31am

Me three

pawrick · 09-12-2021 3:22pm

I've submitted a few times now and been on to eir.

irelandjoe · 17-12-2021 5:54pm

This continues to be a joke I have submitted a number of times myself and no joy

madmoe · 19-12-2021 6:56pm

Keep at it lads.....I am submitting most days.

madmoe · 31-12-2021 8:37pm

Anyone heard anything in relation to an update about this? Fingers crossed for 2022 or is it wishful thinking on my part!!? ;-)

madmoe · 08-01-2022 11:13pm

Bump....

opus · 09-01-2022 6:06pm

It's a bit of a moot point for me at the moment as following Google December update on the Pixel 6, I'm lucky to get 4G as a lot of the time I see H+ or even no signal at all. Hopefully will be fixed by them at some stage this month.

GalwayGaillimh · 10-01-2022 2:56pm

https://www.boards.ie/discussion/comment/118444786#Comment_118444786

same here...can roll update back but would wipe phone...

madmoe · 10-01-2022 4:26pm

https://www.boards.ie/discussion/comment/118444786#Comment_118444786

I hear you and sorry that happened. By a stroke of luck I was on holidays in Spain when they issued the December update and it was never offered to me even when I got back.

LeeroyJ. · 10-01-2022 6:27pm

Might be worth piggybacking this thread https://support.google.com/pixelphone/thread/137864031/pixel-6-5g-problem-europe?hl=en

pw-ski · 15-01-2022 9:09am

I could not connect to roaming with EIR mobile network at all, all The time I was in Spain. Eir says they tested everything on their side, but my pixel would just not log into network at all. Very annoying because obviously this is when you need data working the nost and not when working from home at your desk...

I got 2 other Sims, one from my Polish mobile network Play and one eSim from airalo, both worked just fine.

Anyways wondering if this was Pixel/ last update related issue.

Tbf EIR did provide a fair compensation for the trouble.

pw-ski · 15-01-2022 9:13am

Just be aware of that May happen, because in such case you are even unable to contact eir support ( you can't call them if you have no connectivity at all, I worked around this using voip provider). Not sure if recent updated that fixes. December update helped because I only installed it once I was back to Ireland

madmoe · 18-01-2022 12:41am

I was in Gran Canaria in December and was able to roam and get LTE fine on GoMo, no 5G though :-(

I upvoted above, anything else that needs to be done?

Thanks for that link by the way!

opus · 18-01-2022 12:58pm

Upvoted that link as well. Will keep sending feedback every now & again.

opus · 26-01-2022 11:43am

I emailed Google Support about it & got this nondescript reply.

We're continuously working to improve our 5G support. We'll continue to update our list as more carriers and networks are added. Here is a link with more information: g.co/pixel/networkinfo

On that page at that link, they call Ireland USA!

pw-ski · 29-01-2022 6:50pm

https://www.boards.ie/discussion/comment/118534375#Comment_118534375

Just another US overseas state 🤣. We're working on it is not very promising...

madmoe · 01-02-2022 11:05pm

https://www.boards.ie/discussion/comment/118550873#Comment_118550873

Fookers!!!

opus · 08-03-2022 12:44pm

Probably won't lead to anything but I logged a case with Comreg today about the lack of support for Eir's 5G network on the Pixel phones. My argument was that if a phone is sold in Ireland then surely it should support the Irish phone networks.

Hurrache · 08-03-2022 2:55pm

Don't think there's a case as Eir don't sell those handsets do they, and don't think manufacturers of handsets fall under their remit.

pawrick · 09-03-2022 11:22am

More relevant to a complaint is that their stores and customer care say it's covered by their 5G network or at least did when I signed up.

Google Pixel 5 and Eir 5G

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