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App doesn't work on my phone

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  • 19-11-2021 5:07pm
    #1
    VANESSA BRUNO
    Registered Users Posts: 1 ✭


    Hi, I have just opened a account and I tried access by app but I couldn't, I just receive the message error to contact the bank. When I try see my account by pc I can't too. What I suppose to do? I have a Iphone 7 plus.

    thanks Vanessa



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  • Options
    #2
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    https://www.boards.ie/discussion/2058218763/app-doesnt-work-on-my-phone

    Hi Vanessa,

    Thanks for getting in touch with us here on Boards.ie.

    The app would be compatible with iOS 12 and above. Once your phone has this software, the app should work for you. If your phone is compatible, can we ask what error message is appearing when you attempt to log in?

    Thanks, Aisling



  • Options
    #3
    Trealach
    Registered Users Posts: 2 ✭Trealach


    Bank of Ireland have changed its "log-in" arrangement when you log in on a computer. It doesn't make sense and if you get the new procedure wrong it will lock you out. The Banking 365 facility operates Mon to Fri between 9 and 5. After that one cannot use on line banking. This is very awkward and inconvenient. Anybody experience this problem?

    Trealach



  • Options
    #4
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    https://www.boards.ie/discussion/comment/118304421#Comment_118304421

    Hi There,

    Thanks for getting in touch with us here on Boards.ie.

    In order to log into the desktop version of Banking 365 online it would be necessary to use your Mobile Device to approve the log in. Can we ask if you are registered on the Mobile App?

    Thanks, Aisling



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