HP LaserJet printer disappears from network

Irish Stones · 12-12-2021 5:19pm #1

I have an HP LaserJet 1025nw Printer which is connected to my PC through the home wi-fi network. I had it for a few years now.

It's a good printer over all and I'm quite satisfied with it, apart from the annoying fact that it disappears from the network every now and then, especially when it turns on after a power outage or a very long time without using it.

The printer is powered through an APC UPS, which powers my NAS, router and PC as well, but they never go off during a black-out, unlike the printer, which is a mystery.

So, every time the printer disappears from the network, I have to uninstall it from the devices list, uninstall the driver and then reinstall everything. I've been through this process at least 20 times in the last 5 years. I think it isn't normal.

What advice do you have about this issue?

Furthermore, today I tried printing, the printer wasn't found (same old story) though it was on and visible in the devices list. So I removed it from the list and tried to uninstall the driver, but it says a print process is active and the uninstalling can't go on. I ran CCleaner, cleared the registry and all, turned the PC and printer off and on twice. No processes are active in the printer page. But still I can't go on uninstalling it.

What other advice do you have about this different issue?

Thanks!

L1011 · 12-12-2021 5:24pm

Is it actually going off the network, e.g. can you get to its web interface?

Its sounds more like the driver is addressing it via IP and the IP is changing every time it loses wifi connection. You could either set it to a static IP, or create a DHCP reservation if you have a better than consumer grade router, or use a version of the driver that uses mDNS ("Bonjour") to find the printer rather than via IP - if one exists.

loveall · 12-12-2021 5:26pm

What anti virus are you using?

Dempo1 · 12-12-2021 5:47pm

May not be relevant to OP's problem but I've a 4 year old HP printer connected to my WiFi and discovered its not compatible if I have I my modem broadcasting on 5 GHz, I only discovered this after some research and its older HP printers this problem affects.

On returning to 2GHz broadcasting only, no issues at all .

Irish Stones · 12-12-2021 6:04pm

https://www.boards.ie/discussion/comment/118310731#Comment_118310731

Well, I'm not able to reply to your first question. I think I never used its web interface, and tbh I wouldn't know how to do it 😔

The chance that the IP is changing every time might be an explanation, but, again, in this case I wouldn't know how to fix it. My router is a TP-Link Archer D7, and a few wireless devices are connected to it (surveillance cameras, a laptop PC with Win10, two Android mobile phones), and even a few wired devices (a desktop PC, my NAS, two wired surveillance cameras).

Thanks for your answer!

Irish Stones · 12-12-2021 6:05pm

https://www.boards.ie/discussion/comment/118310743#Comment_118310743

I'm using Avast.

Irish Stones · 12-12-2021 6:05pm

https://www.boards.ie/discussion/comment/118310847#Comment_118310847

My 5 GHz band is switched off.

L1011 · 12-12-2021 6:06pm

https://www.boards.ie/discussion/comment/118310945#Comment_118310945

I used an Archer C7 for years and years and it used to be quite good at giving devices the same IP address again. However, that may just have been a quirk of it.

You'd log on to the web interface and set a static IP to avoid that; it may not be the fix but its a definite possibility.

Irish Stones · 12-12-2021 6:09pm

https://www.boards.ie/discussion/comment/118310955#Comment_118310955

I will try that, thank you!

Do you have any advice on how to uninstall the printer from my App list, given that it says the printer is in use when it is printing anything?

L1011 · 12-12-2021 6:11pm

There are probably multiple copies of it installed in the print spooler and "dead" print files sitting in the spooler folders of the old copies. But that's just a guess.

Dempo1 · 12-12-2021 6:34pm

https://www.boards.ie/discussion/comment/118310951#Comment_118310951

Perfect, just thought it might be related to the problems your having 😏

Irish Stones · 12-12-2021 6:44pm

https://www.boards.ie/discussion/comment/118311124#Comment_118311124

Thanks so much 😉

Irish Stones · 12-12-2021 6:45pm

https://www.boards.ie/discussion/comment/118310983#Comment_118310983

When I right-click on the printer icon in the tray, the spooler is empty, or at least it seems empty.

smuggler.ie · 12-12-2021 7:19pm

Static IPv4 on printer and disable IPv6 altogether. https://www.youtube.com/watch?v=llYNMNKJMX4

Best if you set reservation on the DHCP on your archer as already suggested above. See emulator here or refer to manual https://emulator.tp-link.com/AD7200_Emulator_new/index.html it might be not your model but wording and navigation should be same/similar Advanced>Network>DHCP Srever>Add Reservation

Also, when installing printer on PC, don't use WSD , instead go through TCP/IP option and specify the IP set on printer.

Irish Stones · 14-12-2021 1:20pm

https://www.boards.ie/discussion/comment/118311446#Comment_118311446

I'll try that soon and let you know.

Thanks!

NSAman · 14-12-2021 1:24pm

https://www.boards.ie/discussion/comment/118311446#Comment_118311446

That should solve the issue. Good post above. This is the issue with HP, easily solved though. We have 7 in the office and one at home, they are changed every 3 years and the same issue kept happening on them all.

Irish Stones · 15-12-2021 3:24pm

https://www.boards.ie/discussion/comment/118319924#Comment_118319924

Thanks, so it seems it's a well known issue. Good to know that.

HP LaserJet printer disappears from network

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