Amazon

Most items are showing as delivery on Tuesday 28th for me. For example:

An Post aren't resuming deliveries until the 30th so that might explain it.

https://www.anpost.com/Post-Parcels/Christmas/christmas-delivery-collection-dates

Changed to the 29th as they're delivering antigen tests from HSE to close contacts so post is back a day earlier.

I made a purchase on Amazon.co.uk last week. It had the delivery date due as 30th December so I put the delivery address down as my workplace (Dublin) as I'll be at work that day.

Now they've sent me an update saying they will deliver on the 28th. My workplace will be closed (until the 30th), there won't even be a security guy onsite to collect the item.

On the tracking page, there is an update delivery instructions box, but the only option is 'If I'm not in, leave my package at a safe place'. There is no safe place there.

Will the courier call me to arrange a new date, or will it just be sent back to the UK? Presumably if they attempted one re-delivery, it would be the next day 29th. I'm not too familiar with Amazon, do they use An Post or do they have their own couriers?

Thanks, didn't know they had a chat facility. I'll try that.

It's unlikely even Amazon do. Take it as a win.

I have to print out a separate commercial invoice to "give to my courier". I also need to attach a commercial invoice to the package.

Apparently it's for customs. But why is that needed if it's between Ireland and EU? In fact it's going to a fulfilment centre in Slovakia apparently, which is in the EU.

I will get a courier to pick it up. Do I just give the loose sheet of paper/invoice to the courier guy?

Finally - can somebody recommend a good courier that won't f&CK this up? It's an expensive piece of electronics and this returns process seems like an awful dose of a rigamarole.

When you say "the plastic sleeve" which sleeve is this? I don't have any plastic sleeve

You don't need to attach any customs forms. They're only needed for the UK or elsewhere outside the EU. I've returned items to Amazon UK's Dunfermline fulfillment centre and the UPS driver did ask for the invoice.

I've used UPS lots of times to various EU countries without issue, although collections have been a bit disorganised lately (showing up late or multiple times). They used to be pretty much flawless in my area. I see DPD aren't doing collections at all at the moment for individual shippers. There's probably staff shortages like everywhere.

UPS rates are the same for shipping to every EU country (except Cyprus and Malta) and they start from €23. You'd want to add extra insurance since it's expensive.

I actually got an An Post return label from Amazon for the first time in a good while. You don't seem to get the instant refunds when it's received at the post office anymore.

Me back again.

So apparently no courier in the entire universe will ship my product. It's a projector, with a built in battery. Amazon sent me a battery warning label to stick on the side of the package. (although it didn't have this when they sent it to me)

Any idea how I can get this fecking thing back to Amazon?

I'm using the Parcel2Go website, and in the big massive list of prohibited items is:

• Batteries And Items Containing Built In Batteries Like Hover Boards, Certain Phones Etc.

They say if a prohibited item is found in the courier network, it may be disposed of.

Any ideas?

Had a very strange experience on chat about a return. I bought a “used - like new” described item and it came in very bad shape, as in worthless. I have always found amazons customer service to be exceptional, so I am always kind, courteous and grateful in return. The fella I got on the return was one of the most obnoxious and rude people I’ve ever dealt with, to the point of it being funny. Told me to “deal with it, it was used when you bought it”. I sent pictures in and wouldn’t back down (to put it into context, not only was the item cracked and broken it had some kind of food smeared into it and had long hairs stuck to it). I couldn’t believe yer man. Said I’d have to pay for the return. Anyone had this experience?

Sounds like you were very unlucky there. I'd start a new chat. You should be able to leave bad rating for the agent. You usually get an email asking for feedback.

This has happened on multiple orders for me. Full import fee refunded, infact got 2 x 50£+ refunds just today. I am not sure why this happens as I get vat refund on most orders but its just a few £ but on some orders I have gotten the full fee back.

Got that for the first time today too, new D reg Master. You could track the van location live. Driver was enthusiastic, almost excited, looked about 12 though!