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EBS Debit Card PIN Issues

  • 14-01-2022 2:48am
    #1
    Strumms
    Registered Users, Registered Users 2 Posts: 25,631 ✭✭✭✭


    Received my new EBS debit card, and with it a letter telling me that instead of being issued a new pin code via letter as in the past, the old one will be aligned to it automatically once I actually activate it…

    problem is I used that card maybe twice last year, early in the year and I’m unsure of the pin.

    anyone know if EBS would reset my pin by going into a branch with my new card, two forms of photo ID plus a bank statement and the letter ?

    or do I need to go through a rigmarole of contacting card services by phone where if my memory is right they’ll ask for the old pin anyway !

    any advice appreciated..


    ( not happy as obviously another cost savings measure to save xxx,xxx letters and reprogramming cards )



Comments

  • #2
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,584 ✭✭✭✭fritzelly


    Last time it happened to me many moons ago, I just went to the bank with ID and new PIN posted out - EBS don't have online banking or an app do they?



  • #3
    Strumms
    Registered Users, Registered Users 2 Posts: 25,631 ✭✭✭✭Strumms


    They have online banking and some kind of app that both are being slated as horrible to use..

    grand thanks, as long as I don’t need to get the card replaced…just a new pin in the post, perfect



  • #4
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,584 ✭✭✭✭fritzelly


    https://www.boards.ie/discussion/comment/118471884#Comment_118471884


    Friend just moved to them and thought they told him they don't have it but maybe there is an option to reset the pin there - they're free to bank with so guess you can't complain too much about it



  • #5
    coylemj
    Registered Users, Registered Users 2 Posts: 25,479 ✭✭✭✭coylemj


    https://www.boards.ie/discussion/comment/118471884#Comment_118471884

    There is no app and the website is not mobile friendly, you only ever see a landscape screen so the assumption is that you're on a laptop or a large tablet.

    On the PIN issue, I'd just phone them and ask them to post you a new one. The worst they can do is tell you to visit a branch with the card and photo ID.



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