Need advice returning a car

I had Nissan replace my 2017 Navara battery under warranty in 2019 when it went flat.

They actually volunteered to replace it as I had mistakenly assumed it wasn't covered.

That's a different scenario to the OP though. Your car was only 2 years old and Nissan covered it under their manufacturer's warranty. The OP bought a used car with a 3 month warranty. We don't know how old the OP's car or battery are plus most 3 month used car warranties generally only cover the engine and gearbox.

https://www.citizensinformation.ie/en/consumer/cars/buying_a_used_car.html

This should guide you and it looks like you could have an argument that the garage should be accomodating you.

He was honest and truthful. It just isn't what you wanted to hear.

I genuinely feel for you, but it's an old car and you made a purchase miles from where you live, probably because of a low price. There's no other advice available other than taking to a local mechanic to try and sort the car out or bringing it back to Louth on a tow truck.

Hope you get sorted. Not a good start to the new year, very frustrating.

(try and get the dealer to collect it, you never know, he might agree)

The op bought without any checks whatsoever and says it was because of covid.

Seriously?

The ban on travel is long gone.

That you bought online a 9 year old car without doing even a basic check is just laughable.

And you think you have rights to get a refund?

No entitlement to refund. Yes you do have to return to point of purchase for any warranty repair - not their fault that you are a Kerryman

Dealer has the obligation to repair it.

No obligation to provide trandport for repair.

And even at that if it's a wearing part dealer could start moaning about repair.

Its still up to the OP to get the car back to the dealer to allow them the opportunity to provide the first of the three R's

In case you didn't see it the first time, this is the important part of that line 'and without significant inconvenience to you.'

Delivering the car to Louth from Kerry is a significant inconvenience. Someone from the dealer delivered the car to him... they can pick it up on that basis.

It's amazing how little people know about their rights and the sale of goods act... the OP mentioned a 3 month guarantee... the dealer actually has to stand over the car for 6 months.

Is it now? Another person who doesn't know their rights and loves to display their ignorance.

it doesn't say inconvenience it says significant inconvenience

If it was not significant enough inconvenience for the OP to purchase at said garage then the OP needs return to said garage.

Garage to repair.

Oh lord, save us from SOGA lawyers!

The return isn't part of the repair though is it? That link doesn't say anything of that sort. The significant inconvenience would be something related to the actual repair itself, like them delaying accepting the car or them not letting him drop it off once he's brought it up.

The only thing worse than people not knowing their consumer rights is people who think they know them (and inevitably are found roaring and shouting at customer service managers in retail stores across Ireland).

These online purchases for used cars are simply a terrible idea- you’re definitely not the first on here the past year or so with major problems buying a car this way.

Any Covid related travel restrictions are long since gone so not really sure why you hadn’t the car inspected personally or by a third party. Buying a car “blind” like this is just nuts. Can’t get my head around it

Agreed. Seems to be one v ignorant person removed from reality of industry

You're funny.

If I bought, lets say a TV from a retailer in Kerry and had it delivered by them to Louth, should a fault arise within the warranty period I would have to return the TV to Kerry, the inconvenience clause does not apply to getting the item back to where it was purchased to be repaired, it is only applicable to the actual repair process.

I'm glad you're getting it sorted... I wouldn't be apologetic to anyone here... all you were looking for was advice and all you got was mostly ignorance. Best of luck with getting it sorted.

The OP is doing what he was advised.

Get diagnosed locally.

I believe you had the garage in Louth recieving a returned car??

He doesn't have to get it diagnosed locally but obviously the dealer is ignorant to his obligations under the Sales of Goods Act ... much like many here.

It's amazing I have to point out my original post to you a second time.

I had a similar issue a few years ago. I bought a car about 4 hours away (I did check it first) and a few days after I got it, it had a problem. I contacted the dealer where I bought it who asked me to bring it to a local mechanic to diagnose. He found that it needed quite an extensive repair and wasn't happy to do it so the dealer collected the car, repaired it and returned it back to me.

When you can't find the car you are looking for locally you are taking a big risk buying at a distance.

The opening post to the thread was a request to return a car as the poster had "lost all confidence in it".

The dealer had agreed to repair for free.

So nothing has changed........

The OP is driving the car to Louth.....

So if you buy faulty goods online and the company doesn’t offer free returns, can you take them to the small claims court?

Correct me if I’m wrong but I don’t see how this is much different. The dealer has offered to fix the car. Its not the dealers fault that OP lives so far away, and they aren’t obliged to outsource the work to a local garage, or collect and re deliver the car for the repair. Its up to OP to arrange the return of the car, similar to if you bought any other goods online. Yes some retailers offer free returns but they are not obliged to.

Taken From Irish Consumer Rights Webpage for online purchases

"You may have to pay for the cost of returning the item to the trader, but if it is proven that there is a fault and that this fault was not caused by you, then the trader should reimburse this return shipping cost."

So the initial return costs to be covered by the OP and if the goods are really faulty, then yes, return shipment/transport costs should be covered by the dealer.

Question arises, if the dealer says no fault found and the OP has already paid for transport, but this is why its best to get a local assessment done first.