New Import Duty/VAT Thread. Read Post #1 for Rules

Plenty of English people think Ireland is still part of their empire and forget that UK is no longer in the EU even though they voted for Brexit themselves.

Anything coming from Britain has to have customs declaration with taric codes.

It all needs clearance. An post charge €3.50

The vat is on the landed price. Eg, price of item plus delivery cost

Applies to all items of all value

You could always set up an import service yourself.

They never complained about email. In fact they saw how parcels were going and invested heavily and unlike many national postal services, they are clear market leaders.

Local post offices have been loss makers for years and years. Same with small bank branches.

As for Amazon, maybe you don't read the news, but Amazon deliver a huge amount of their own parcels directly with their own substantial fleet of drivers. They also use DPD and ups for delivery.

But moan away.

Comical. The bad reviews are almost all people who think they can still import from Non EU countries without duty it fees.

Have you seen what the couriers are charging for customs admin? €10-15 are standard.

Cormie, can you not source the product within the EU?

I have switched all purchases from UK to EU suppliers where i can. I don't think , long-term, it is viable to continue buying from the UK

I'll definitely have to start looking at suppliers from mainland Europe instead alright, the previous times I'd ordered since Brexit it wasn't so bad, but this is ridiculous.

@silver2020 what's with all the assumptions? I do understand it has to be cleared of course, but there's clearly vast room for improvement with an post's system.

I know the foods shipped are exempt from VAT, they are orders from whole food suppliers and I know the customs fees asked for should not have been applied. I also haven't been arguing with anyone, there is no argument to be had.

The supplier provides a full list of what's in the package, and an post usually open it up anyway for inspection and it's very clear as to what's in the package.

This is simply a case of an post not having a system in place to efficiently deal with packages where import duties may not apply. As mentioned, I've had other orders shipped from the UK, long after these packages were shipped from the supplier, via address pal too, where customs have been applicable and I've paid customs and have received it already. So they can handle those efficiently but once they try charge customs on a package that shouldn't have customs charges applied, and this is disputed, there's clearly no efficient system in place to deal with this.

I got sent a free tshirt, socks diary etc from attending a community day event with a software company we use and they tried to charge me €9.19

I doubt Ill be receiving it as I am not going to pay for something that was free.

But the problems an Post are having is because of the Customs/Duty changes brought about by Brexit and the volume of shipment from the UK. Getting a fee of €3.50 per item means that any package that is 'atypical' is likely to be delayed as they get on delivering the 99% typical package.

I have suffered the same way last year. But I am now avoiding UK , and other non-EU, suppliers where I can.

Ultimately, I think that it is sensible, where possible, to source from EU suppliers.

But being marketing material not otherwise available for sale does make it exempt

If it was foodstuffs I presume all the necessary paperwork was included including origin of ingredients.

Moving food from UK to EU is an utter nightmare.

Addresspal simply will not and should not have that expertise. I'm surprised that they have not excluded foodstuffs at this point

I'm not sure about origin being included on the invoice, it may be on the packaging of the foods, but it's never been an issue before, I think this is just a case of the Christmas backlog and not having a system in place to deal with disputed charges than what's actually in the order though.

I think it's just going to be easier to find a supplier in NL or DE or somewhere instead from here on!

That's because AliExpress has an entity in Europe and registered for VAT. Some GB companies don't even know that Ireland is another country. Seller, if not reaching thresholds, doesn't have to register for VAT in Ireland. Some must but they don't. Some are slow to learn how to fill in the export papers...

Fedex are bad but better than nothing. DPD no longer do shipping between ROI and GB, for example.

That doesn't change that fact that there's been massive issues since July with receiving orders from non EU countries. Look up Ebay forums, Amazon forums, Etsy forums, and you'll find large amount of sellers who tried to comply with everything, that still had all their packages sent back. I personally had 3 or 4 orders that were sent back, and I know of several places that outright stopped using AnPost and started using couriers instead. I've had so many issues with them, that I now use a UK address for all non EU mail, as I can't run a business dependent on AnPost.

They won't come looking for it, I had the same with a 3rd a party seller on Amazon and had a proper fight with them and Amazon to be refunded the charges. It was odd as usually Customer Service refund instantly once there is an issue but this took weeks.