series x giving trouble

brady12 · 19-01-2022 12:19am #1

so my series x is crashing constantly on certain games making some games unplayable . iv deleted and re installed games . factory reset it . tried having xbox off line .forza 5 , far cry 6 and tales of arise worst ones . san andreas and halo never crash . i bought it not far after launch so it's well after warranty . i'm screwed really ?

gmg678 · 19-01-2022 8:55am

when did you buy it? I bought mine on lunch day and my warranty only expired at start of the year. check your Microsoft account and it will tell you when the warranty is finished.

brady12 · 19-01-2022 10:24am

https://www.boards.ie/discussion/comment/118498128#Comment_118498128

25th December 😩. says it's expired . i will buy extended one next time . seems be no stock anyplace either

Hellrazer · 19-01-2022 10:31am

Your warranty is well over a year here - Sale of goods act and all that. Id a similar problem with a One X and it was covered 3 years after Microsoft said it expired.

Go back to the original seller with your receipt and quote the sale of goods act. Worst case its 2 years warranty EU wide.

https://www.citizensinformation.ie/en/consumer/consumer_laws/your_rights_as_consumer_in_ireland.html#lc9fb2

The right to a remedy applies for at least 2 years across the EU. Member States are allowed to set longer time limits (known as limitation periods). In Ireland, the limitation period is 6 years. This means you are entitled to raise a problem about a product for up to 6 years from the date of buying.

brady12 · 19-01-2022 3:51pm

https://www.boards.ie/discussion/comment/118498435#Comment_118498435

thanks .i got it in argos . so i will go back into store and quote that ?

i rang microsoft and the fella i dealt with was a w****r . just dismissed me told me bring it to repair centre and if you sent it to us cost at least €300 🤣. then told me again do all extensive troubleshooting iv already been doing with two weeks 🙄

Hellrazer · 19-01-2022 5:45pm

Yep go back to Argos and quote the 2 year minimum warranty - they`ll try to fob you off but have everything printed off and ask for a manager.

It was argos I had the problem with and they covered it.

If that fails - small claims court. A one year old 700 euro console shouldnt fail in a year.

brady12 · 19-01-2022 7:19pm

thanks man. really appreciate it . other wise i be screwed .

Treppen · 19-01-2022 9:16pm

Long shot . Did you try a different telly?

Might be picking up something wonky in telly display settings!

brady12 · 19-01-2022 11:15pm

https://www.boards.ie/discussion/comment/118502280#Comment_118502280

no but that thought has crossed my mind. that it's some tv settings causing it and iv tried it with diff tv settings off but still crashed . it's LG CX . But iv ps5 and pc plugged into it too and not a bother .

CatInABox · 20-01-2022 9:50am

https://www.boards.ie/discussion/comment/118503238#Comment_118503238

Swap the socket and swap the cable too, no harm in checking the easy stuff.

brady12 · 20-01-2022 11:53pm

https://www.boards.ie/discussion/comment/118502280#Comment_118502280

tried that same result . even tried it on a 10 year old tv as opposed to the LG CX and had same result

series x giving trouble

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