Mortgage Saver Application - Branch sleeping on it since 30th Dec

12-01-2022 4:13pm #1

Applied for a mortgage saver account online on 30th Dec. Processing time is 2-3 days.

CA was opened in 2 days. Not a single response from Branch. I had escalated to PSA and no one provided an escalation email address.

I'll write to Banking Ombudsperson for mis-selling - Web site clearly says 2-3 days WD to open the account and for PSA not sharing escalation email address.

Bank of Ireland: Eve · 12-01-2022 4:31pm

Hi there, thanks for your post here on Boards.ie.

I'm sorry to hear about this.

Generally correspondence should be sent by email and so I would recommend checking the inbox for the email address provided on the application, as well as the junk/spam folder as sometimes these emails can be found there.

Alternatively you can contact our Accounts Opening Team at pca@boi.com and one of my colleagues should certainly be able to look into this for you and offer further guidance.

I hope this information helps.

Thanks, Eve

16-01-2022 11:34am

https://www.boards.ie/discussion/comment/118462347#Comment_118462347

I had checked my mailbox. Best response from POA was 2 weeks ago that some one from Branch will contact.

As you and PSA team have selectively ignored my request to share an escalation point - Are you suggesting there is no escalation point beyond PSA, I'll be proceeding with a complaint with Ombudsperson.

Also, taking legal advice on mis selling where by Bank promised an account in 3 WD and now not providing an update at all.

I'm sure no Irish Citizen will wait for 4 weeks for an account opening. Why in my case? More than what meets the eye? Perhaps data will be key here once a complaint is raised with ombudsperson.

Bank of Ireland: Aisling · 17-01-2022 3:37pm

Thanks for getting back to us here on Boards.ie.

Can we ask if you emailed our Account Opening Team on pca@boi.com? If so, have the team responded to your email?

Thanks, Aisling

22-01-2022 10:41am

https://www.boards.ie/discussion/comment/118489690#Comment_118489690

Last response was that brach will contact. Been one month. Please say 3-4 days applies only for CITIZENS. Rest at your mercy.

Bank of Ireland: Aisling · 22-01-2022 11:36am

https://www.boards.ie/discussion/comment/118516218#Comment_118516218

Thanks for getting back to us here on Boards.ie.

Can you please send us a Private Message with your full name and contact number please? We would be happy to link in with the branch for this to be looked into further for you.

Thanks, Aisling

11-02-2022 12:57pm

https://www.boards.ie/discussion/comment/118516363#Comment_118516363

It is still pending. Branch called 4 days ago with a promises to call back by End of day.

Are they checking with FBI, Interpol or seeking approval from World Bank?

Bank of Ireland Reps · 11-02-2022 2:40pm

https://www.boards.ie/discussion/comment/118615325#Comment_118615325

Hi there,

can you send us a private message please with full name on account, Branch and your contact number? We will arrange for a Branch to give you a call on this.

Thanks, Alison.

16-02-2022 10:16am

https://www.boards.ie/discussion/comment/118615823#Comment_118615823

Sure. Why not. Branch official called on 4th Feb saying she will call by COB. Never happened. Over 2 months of misrepresentation or lies , if I may use the word by the branch folks. Why lie, it is a simple account opening.

17-02-2022 8:31pm

Bank of Ireland: Tara · 18-02-2022 10:39am

https://www.boards.ie/discussion/comment/118648872#Comment_118648872

Hi there,

We're sorry you have not received an update on your Mortgage Saver application. Please be assured we will forward all of your comments and feedback posted here on Boards.ie and ask that you are contacted as soon as possible.

We would ask that you review our Boards charter here before posting any further comments as this outlines what you can expect from us and what we expect in return.

Thanks

Tara

Mortgage Saver Application - Branch sleeping on it since 30th Dec

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