Shop assistants having no knowledge of Payzone products

Is payzone still a thing?

I am a manager of a store with payzone and there is little or no training provided for it by payzone. Some of the categories don't make sense and because it's a high value, low margin product shop owners are scared that any mistake by the operator will be very costly that most of the time staff are told if they are not sure, don't do it

Said website also advertise services that no longer exist, such as 3 money. Whilst a lot of retail outlets still have these terminals it's my experience that most retailers don't offer services beyond phone credit and let's be honest, what motivation is their for retail staff to care about services few people seem to use in stores.

Basically their terminals allow for phone credit top up, prepay gas/electricity payments, e toll payments , parking payments etc but they've essentially become obsolete as most of these services actually easier to do on direct websites , Payzone also charge retailers commission on each transaction so very little incentive to use them, main use now is phone credit.

Have to ask , if I may, are many people using swift cards, I presume with 3 money gone a lot of people looked at the swift card option 🤔

I tried using two payzone outlets today to pay a bill from the payzone baroda on my phone but neither of them worked. It would not scan either time even do it said it should. Surely it can not be that complicated. I gave up a left ot **** it. Whatever happens happens. I know how much I owe but no idea what I done with the paper bill lol and my banking App is just useless so I can not even pay it via the post office online because of how useless the banking app is.