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Update for 365 app

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  • 19-01-2022 11:33am
    #1
    looksee
    Registered Users Posts: 28,339 ✭✭✭✭


    I am trying to access my account but it is requiring me to install an app (update?). When asked to install all I am getting is 'pending'. How do I proceed?


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  • Options
    #2
    looksee
    Registered Users Posts: 28,339 ✭✭✭✭looksee


    Note: the first time I asked this question I got a red banner saying 'format not recognised'. I started again and it accepted it.



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    #3
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi there, thanks for reaching out to us here on Boards.ie

    You should be able to update the BOI Mobile App via the settings on your device. Alternatively, if you delete the BOI Mobile App on your phone and then reinstall the app via your app store then you should be able to download the most up to date version of the app there.

    I hope this helps. If you have any further queries please feel free to get back in touch with us here, we'd be more than happy to help as best as we can.

    Thanks, Eve



  • Options
    #4
    Paul O'Donovan
    Registered Users Posts: 5 ✭Paul O'Donovan


    I tried deleting but still it just spins in Apple App Store.



  • Options
    #5
    looksee
    Registered Users Posts: 28,339 ✭✭✭✭looksee


    It took a couple of goes but mine eventually got working - though it took me two days of messing before I could check my balance.



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    #6
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/comment/118529129#Comment_118529129

    Hi Paul, thanks for checking in with us.

    If you continue to have difficulties please do give a call to our Support Team on 0818200362 they can certainly help you with the downloading on your device. Team are available weekdays 9am-5pm.

    Hoping this helps,

    Alison.



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