AIB Internet Banking - it's awful.

Just checked mine there via my laptop, and my mobile is with Eir also, SMS arrived to verify online, got into my account ok.

Why ?

Agree, have had to phone AIB three times to get it working. It’s a pain. Personal accounts.

as for business credit card authorisation it required uninstall reinstall reset and try again, then a phone call to sort it out, worked for a month, then had to re do all this again.

I've a new phone and I'm perfectly computer literate. The app is crap and the website not much better. Half the time the website can't send the authentication to the phone. When you do get through the site is much worse than the likes of Ulster Bank.

The app is hit and miss.

Primitive is the best word to describe it.

I just moved back from Aus and the functionality of the Comm Bank app and website $hits all over what AIB offer. It's an embarrassment.

Coincidentally, I've been on hold with AIB Phone Banking for the last 1 hour 19 mins as I type this. Spent most of the time looking at alternatives.

Many IT side of things unfortunately done in Ireland the cheapest posible way and the more basic the better. Ireland is very behind on many things on infrastructure and there is a cultural problem of not wanting to improve, lack of perfectionism and people value more a short term result rather than a big long term project. Many people's attitude is 'ah, sure, will be grand the way it is'. That's why this country is stuck in the past ;) People usually complain if there are changes but rarely praise the innovations. Because they're too lazy to think and adapt to the technology.

ESB, BOI, KBC, PTSB, all vastly inferior to AIB.

That's not to say AIB is great these days (far from it), but leagues ahead of the others. Someone mentioned Ulster above which I have never used, but A) I would be sceptical and B) they're gone now anyway.

And that is part of the problem. AIB was so far ahead of the competition, they stopped bothering years ago and outsourced everything just like all their competitors, so IT change now costs several multiples for an inferior delivery, so they don't really bother.

Having now used both, I'd prefer the Ulster Bank App and website any day over the AIB ones. But, we all look for or need different features I suppose.

Does it allow you to review and accept or reject individual direct debits? Can it easily transfer to an non-IE IBAN? Does it work without SMS codes? Does it have SEPA Instant? Does it have disposable virtual cards? Does it give push notifications of any payments from your accounts?