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2015 Mac not able to browse Video Sites

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  • 19-03-2022 11:29pm
    #1
    Len_007
    Registered Users Posts: 572 ✭✭✭Len_007


    I'm hitting a brick wall with this issue, any advice appreciated.

    I've a 2015 Mac Book Pro running Monterery and for some reason I can not access a load of video based sites such as the Rte Player, Virgin Player, Channel Four and Disney Plus. I just get a page that says "safari cannot connect with the server". I can't connect with Chrome or Fire Fox either. I thought it could be some sort of Malware but Bitdefender hasn't picked anything up. Anyone come across this before? The Browsers work for plenty of other sites including youtube, just not the above.



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    #2
    riclad
    Registered Users Posts: 8,184 ✭✭✭riclad


    I had the same problem on my pc I just downloaded latest Firefox and brave browser, eg rte player won't work on old browsers, browser must be latest version updated since drm won't work on old browser or browser not updated

    See www.brave.com, I only use rte player I have no sub for Disney plus never visited virgin media website

    Brave is based on the chrome api but sends no info to Google


    Maybe uninstall Firefox reboot mac and just download the latest version of Firefox you are maybe using older browser Firefox version from 2020

    YouTube works OK on older browsers cos it does not expect or require the latest drm in the browser

    If I use old pc Windows 7 rte works on brave browser OK



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    #3
    Len_007
    Registered Users Posts: 572 ✭✭✭Len_007


    https://www.boards.ie/discussion/comment/118812363#Comment_118812363

    Thank you for your reply and suggestion. I went and downloaded the Brave Browser. Unfortunately I am having the same problem with it as I am the other browsers. I haven't got any proxies selected, having the Firewall turned on or off makes no difference.

    Very frustrating



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    #4
    riclad
    Registered Users Posts: 8,184 ✭✭✭riclad


    I'm not a mac expert my only idea is its a drm problem. My advice is apply all updates you can to the os, maybe try using a Linux mint os live cd, of a recent os version, if your mac has a cd, dvd drive and click Firefox go to rte ie see if that works go to live or player tv, livecd loads os into ram, runs os, does not touch the hard drive ,

    Or Google mac Pro 2015 can't use Disney plus problem etc

    I'm presuming mac can boot from dvd drive like a pc set boot device dvd from bios

    Or contact Disney plus help centre customer support

    Try making sure mac system updates are all up to date to the latest version



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    #5
    riclad
    Registered Users Posts: 8,184 ✭✭✭riclad


    I think on rte ie player /help it says ios version 9 min requirements mac

    rte player works ok on my pc Windows 7 brave browser

    You Could buy an old laptop 15 inch windows 7 for 100 euro on adverts ie, laptops



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    #6
    riclad
    Registered Users Posts: 8,184 ✭✭✭riclad


    https://www.androidauthority.com/disney-plus-desktop-1107725/


    quote from link above,

    How to watch Disney Plus on macOS?

    Chrome 75 or higher on macOS 10.10 and later

    Safari 11 or higher on macOS 10.12 (Sierra) and later

    Firefox 68 and above on macOS 10.9 and later


    maybe you can install mac os 10.l10 or later macos on your laptop and chrome version 75 or latest version of chrome



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    #7
    riclad
    Registered Users Posts: 8,184 ✭✭✭riclad


    If you go to tvmucho.com.click Irish TV , rte you should be able to watch rte you have to make an account to use the service , eg submit email adress and password

    but click rte 1 watch to see if it works first 5 minutes require no account

    Watch 1 hour every day free try in brave browser first ads work in rte always because ads don't check browser DRM



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    #8
    niallb
    Registered Users Posts: 2,734 ✭✭✭niallb


    Hi.

    As the error is "safari can't connect to server" let's get a bit more detail on your network.

    Is that all it says or is there an error code?

    Can you list out everything on the screen when you click on rte player for an example?

    Does this happen in the same way in other locations on different WiFi?

    Can you watch all of the players on another device such as a phone on the same network?

    Are you using anything unusual for DNS on the Mac or a VPN perhaps?



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    #9
    riclad
    Registered Users Posts: 8,184 ✭✭✭riclad


    Tvmucho works in chrome , bravo browser, on my old pc windows 7, my experience with rte is it only works with up to date browsers , but. It ll show the ads then go to blank screen on older version browser, hence my advice to use bravo browser. I think older version browsers do not support the DRM required by rte player

    You don't say what version mac os you have is it version 8,9. Or 10.1.?



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    #10
    niallb
    Registered Users Posts: 2,734 ✭✭✭niallb


    Yes they did. It's 10.18. Monterey, the current version.



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    #11
    riclad
    Registered Users Posts: 8,184 ✭✭✭riclad


    Tvmucho free account only requires email adress and password, maybe switch dns settings to Opendns



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    #12
    long_b
    Registered Users Posts: 4,943 ✭✭✭long_b


    The version of macOS isn't the issue as I was using these sites on a 2011 iMac running High Sierra which is 10.13


    I don't suppose your system date/time is out by any chance ?



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    #13
    riclad
    Registered Users Posts: 8,184 ✭✭✭riclad


    No harm in switching dns to Opendns just to see if it helps



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    #14
    Lexi Sour Cucumber
    Posts: 0 ✭ Lexi Sour Cucumber


    OP, have you looked at the location based settings on your pc? Eg, do you perhaps have it set to UK location? It might be as simple as this.



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    #15
    riclad
    Registered Users Posts: 8,184 ✭✭✭riclad


    i just tried rte 1, on tv mucho, it took 2 seconds to load eastenders,, from chrome, no ads ,just live video.https://tvmucho.com/channels/

    tv mucho, i did not log in, using windows 10, pc

    works ,loads faster than rte.ie,live rte 1, on my pc.

    on his posts he says 2015 mac,monterey os ,he does not say version no .


    quote F

    I've a 2015 Mac Book Pro running Monterery and for some reason I can not access a load of video based sites


    you can try it free for 5 mins before it says please log in or make a new account


    i have a free account


    if i go to rte.ie live rte1 i always have to watch an ad for 1 minute before viewing the live video



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    #16
    Len_007
    Registered Users Posts: 572 ✭✭✭Len_007


    https://www.boards.ie/discussion/comment/118819467#Comment_118819467

    Thanks to everyone on this thread who has responded with some suggestions, I really appreciate it.

    I'll try and get through most of the questions...

    The error says in Grey writing "Safari can't connect to the Server", with some small writing underneath saying that Safari can't open the page "www.whateveritis.com" because it can't connect to the server "www.whateveritis.com". This is the same error for Disney+, channel 4 and Virgin. With Rte, it loads a window box, but nothing inside it. No error code.

    The error repeats no matter what wifi connection I use, in other peoples houses or when I tether to my phone for example. I have no problem getting those sites on my smart TV, consoles and Smart phone when at home, so it's not a router problem.

    I'm not running any VPN nor have I done anything with DNS.

    Because it's a Mac and I've signed in on my Apple ID which is linked to Ireland I'm assuming I don't need to change location.

    I have the most up to date Apple iOs and therefore latest version of Safari, but as I said before the same problem occurs with Chrome, Firefox and Brave.

    Other website work fine, but those are the four I've had issue with.

    Keep suggestions coming!



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    #17
    niallb
    Registered Users Posts: 2,734 ✭✭✭niallb


    Thanks.

    The location that might be catching you out isn't your account location, it's a Mac network setting. I remember having a network problem a few years back and creating a new Network Location cleared everything up.

    Take a look in the Network part of System Preferences for the Edit Locations controls. Add a new one and see if it helps.



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    #18
    riclad
    Registered Users Posts: 8,184 ✭✭✭riclad


    As I said in previous post try switch dns to Opendns. I think it's due to your dns or location settings in the laptop os but I'm not a mac expert so that's all I can say

    if you have the latest version of safari and the browser is updated to the latest browser version it should work is there a safari setting Re location or maybe look at network settings location

    or try using safari without logging in to your apple I'd

    One example every website works fine on my pc but I get in menu London weather rain temp etc windows 10 os

    Try going to www.tvmucho.com .click UK TV watch c4 or e4 it works fine on my pc and laptop. Use chrome or brave browser I think that site uses a proxy so it should work no matter what location your browser., OS is set at

    Eg it's designed for anyone abroad to use

    To watch UK or Irish TV includes rte under Irish channels

    C4 e4 under menu UK channels

    No login needed to view 5 minutes of any channel



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    #19
    Len_007
    Registered Users Posts: 572 ✭✭✭Len_007


    https://www.boards.ie/discussion/comment/118849649#Comment_118849649

    Problem Solved!

    So I went into Network settings and just created a new Wifi Connection and rejigged the order so that the new one was the default, and low and behold, it has fixed the issue.

    Thank you very much for your patience and help!



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