Dell Outlet

I have ordered from a Dell chat before, and filled in the payment through the portal. All went fine, and I received order confirmation, etc.

My guess is that it's all legit. In my experience, the pushiness of a sales rep is directly proportional with the value of the order.

BTW, the reason to order from the chat instead of the website is that you can negotiate with the agent a bit. Haggling works!

They're legit even though it feels odd but I have to warn that my ongoing experience with a DOA Dell and their so called Premium Support would put me off ever buying from Dell again. I bought a Ryzen 7 Inspiron on February 24. It arrived about March 10th and immediately rebooted on startup. The erratic behaviour continued and I eventually tried a full system restore to factory image. All to no avail. Several hours over a number of days with Support with then seeing it crap out and Dell agreed to consider a replacement.

Days later they cheerfully announced they would seek a suitable replacement - even though the identical spec was showing in stock online. Then they sent me a spec to sign off except I noticed it had 8 instead of the 16GB I paid for. I replied it's an inferior spec and over the next few days got two separate agents insisting it was identical.

Apparently a replacement is on its way but they've quoted about April 8, the tracking info doesn't work and Service have ceased contact and my emails are now bouncing off both the support addresses I had been using. The service supervisor call they booked with me with a two hour window last week never happened after I waited in for three hours.

To cap it all they insist my warranty is ticking away all this time when the unit was dead on arrival. YMMV

I just let them remote into but it embarrassed them by randomly rebooting. Told them it needed replacing and put it back in the box it came in. No idea where the replacement is as the tracking info still doesn't work and my emails don't get through.

1st of April seems ironically appropriate to reflect on handing over several hundred Euros on Feb 25th and still no laptop.

I'll be ensuring they honour the warranty so no fear they'll cut ties. The only reason the replacement may actually be in the way is I rang Dell in Dublin and would not get off the phone until someone eventually dug in to the case file. Tenacity with politeness pays!

If you paid for this by credit card you can dispute the charge with your provider. You did not receive the goods you ordered.

Even threatening this can get wheels moving.

Shame, Ive had two personal PC’s of Dell’s as well as two laptops and they are / were always good value for money.