Airline/Airport/Travel questions and queries

Do you know that for a fact or is that just an opinion based on how they normally operate? It just seems like a crazily high charge and the fact that they specifically state per one way flight on the previous charge, but don’t specify the same thing in relation to a name change made me unsure.

Actually, as it happens, it doesn’t really matter as I’ve just looked up the cost of booking new flights and it’s less than a single name change fee, let alone a double one.

Thanks LiamaDelta. That ties in with my interpretation, but I was really hoping to hear from someone who had actually done it, so that I would know a definitive answer. I guess I could test the waters by taking it through to the final billing point, but not actually go ahead. But, as I said in my last post, it’s not germane to the current situation as the cost of booking new flights is a lot less than even the single change fee.

I agree.

By the way, you mention refunds of taxes and charges. I’d just like to share my experience in his regard. I booked flights to Portugal in July 2020, but decided to cancel because of COVID. I was unable to submit a claim for a refund of the taxes and charges until after the return flight as they needed to be sure I wouldn’t actually turn up. I heard nothing from them until March 2021 (8 months later😱🤯) and then got the following response (copied verbatim):

“Dear Customer,,

I acknowledge receipt of your recent refund request.

In accordance with Article 4.2 of our General Terms and Conditions of Carriage, we refund only the government taxes that may be included in the ticket price and, thus, passed on to our passenger’s subject to a deduction by us of an administration charge of £17/20EUR. Our prices do not include any other third-party fees and charges for costs we incur to provide our services (such as airport and security charges, maintenance fees etc.). We bear the costs for these services. All other monies paid are non-refundable.

In this case, the administration fee exceeds the total amount of government taxes included in the price and clearly indicated in the price break-down at the time you made your booking, unfortunately, no refund is due in this instance.

We recommend that you contact your travel insurer regarding this claim.

Yours sincerely,

Ryanair Customer Services.

Unfortunately, email replies to this address cannot be accepted.”

I wasn’t surprised to hear that I was getting nothing back, but I was a trifle surprised that it took 8 months for them to respond to my claim and I have to say that their definition of “recent” is somewhat broad.

I'm flying with Aer Lingus for the first time in ages next week, to Portugal.

Do I have to use the Verifly app? Seems like an awful lot of palaver to register an account. Will my Covid cert and boarding pass on the phone do? (if Covid cert even needed any more!)

That's exactly what I thought, and hoped!

Cheers.

In T1 the assistance area is to the right as you enter the Terminal on departures level.

More detail is in the link below.

You can’t check in online without VeriFLY. Flew this exact route 3 weeks ago.

So if you don’t use VeriFLY, you have to queue up at the Aer Lingus desk to check in where they’ll check your covid cert and your Portuguese passenger locator form. We had them printed out and they looked at them for about a second. As the flight was early, we checked in the night before

I see the passenger locator requirement was removed this week. Grand

They have bag drop but you can’t use that as you won’t be checked in without VeriFLY. If it was me, I’d download the VeriFLY app and upload everything there, check in on the app and use bag drop.

We couldn’t as one of our group had the recovery cert which VeriFLY didn’t accept. Uploading a couple of things on VeriFLY is definitely way, way less hassle than queuing up with every other Aer Lingus passenger who didn’t use VeriFLY in the airport IMO

Something similar happened to me at Milan Linate, except luckily I did have FFP2 masks with me. I was flying to Frankfurt with Lufthansa and the gate agent insisted I put on a FFP2 mask, despite the fact that lots of other passengers had already gone through with regular surgical masks. I changed back to the surgical mask as soon as I was onboard. The LH crew were all wearing surgical masks.

Italy is an outlier at this stage in Europe in terms of strict mask rules. I'll be avoiding Italy and Austria also unti they relax their mask rules further.

Train/driving is faster than the entire airport experience so Dublin-Cork was deemed uneconomical

Train then?

Preferable to a cut-throat Manx2-type operation, anyway. Can't have been a very lucrative route even then.

Hi All,

Thanks all for helping me with the information on assistance at Dublin. now i need more information please.

I will get a hotel bus to drop me at terminal 1 on monday morning for a finnair flight.

I will be back on wednesday late afternoon on a Ryanair flight.

I was thinking that my wife could drive to the terminal 1 drop off place & i cound just go there from arrivals & get into car quickly without delaying anyone & go home to donegal.

Anyone see a problem with this or have a better idea?

Thanks in advance

Tanka