BMW i4

4 days later and no email reply yet from the dealer on why my order was moved to cancelled, if it was bmw or dealer who cancelled it and if I have a new order number!

Very simply queries that surely would only take a few mins to check and reply back with info.

If I no longer have an order accepted from bmw then my next concern is that I’ll be on the hook for the price increase regardless of what I was told previously by dealer about have a production slot.

The dealer told me over phone that as far as they were concerned I had an order and contract and that price shouldn’t increase for me…I simply dont trust much of what he says anymore based on lack of engagement and evasive answers.

means nothing Audi cancelled 100s of q4 etron orders

I got that error on my 330e about 3 months after buying it. To be fair roadside assistance had a new 520d on my driveway within a couple of hours (via Enterprise). Took it to Joe Duffy's (didn't buy from their) and apparently it was a software update that fixed it. Had the car back 48 hours after making the call

Given how new the car is I'd be amazed if there's a SW update ready but who knows at this stage.

I'd have expected (as promised) that Kearys would look at the car first thing but nobody looked at it until lunchtime and after a few phone calls looking for info I was told it wouldn't be fixed today, they were not sure what the issue was.

Now I need to get to a rental place as they can't deliver a replacement.

All in all it's been a shoddy second rate experience.

ive had similar with Audi, generally if you go to BMW directly they will get the dealer to smarten up a bit.

the lads in the dealership will generally know eff all. They have to plug in & relay everything back to Germany. It’s the factory in Munich that will diagnose something like a drive train failure. I genuinely fell for you. The excitement of waiting for a new car & to have had the issues you’ve had, not good.

You can't go legal yet. Contact BMW Ireland and let them take over. Action will likely follow. If not, write emails to both dealer and BMW Ireland with a reasonable deadline you want your car back fixed (you gotta give them at least a month I'd say but IANAL) and when that expires without a fixed car, you can demand a full refund or a replacement brand new car. Keep all receipts of your reasonable expenses / rental cars, you should expect to get fully reimbursed for those. Keep us updated, best of luck man, bad place to be.

By any chance when you got the error on the dash did you lock the car and leave it for a few minutes and then try start it again?

I had a "drive train error please contact dealership" twice in the space of three months the ID3 before I had the software updated and both times leaving it for 10 minutes removed the error.

I understand that this is a very frustrating experiance ylww but you have to keep your cool. I know you spent a lot of money here but remember at all times that:

1. The dealership sells cars this expensive all the time. You are not special to them.
2. The dealership didn't create this problem they are just tasked with fixing it.
3. The dealership are not thinking about this a fraction of how much you are.
4. When people are doing their job like fixing cars they dont have time to answer the phones or emails.

Having said that you should expect a reasonable amount of communication, but at the same time you need to leave a reasonable amount of time between communications to allow the matter the progress.

You are not even close to going legal, it happened what two working days ago? Stay cool headed. Personally I wouldn't go running to BMW Ireland just yet, keep that powder dry. Just let them do their jobs. You have your loaner and you will get your car back soon enough, maybe a week who knows. problems with new cars are very common and the dealership are not going to jump up and down about it. Be the guy that the people in the dealership want to help, although you may feel otherwise inside, that is usually the fastest way to get what you are after.

Not saying you are getting the service you deserve at all but just dont panic, dont overreact. A BMW Workshop sees nothing but broken BMW's,

Here's the thing.

If I'm buying a 70 k car from a premium brand.

I would expect both the brand and dealership to have systems in place to ensure good communication if my new 70 k car needs a flatbed due to a breakdown.

Even if its just texts to my mobile to update on my cars status.

Its not the tech working on the car that answers or returns the call.

For me it's about the culture the brand and its dealerships create in terms of customer service.

Its just not there with Kearys or BMW on this evidence.

Lets see if they redeem themselves

who does that though? Tesla seem to be better than most, my experience of various dealers across BMW, Audi and Landrover is that they dont and unless you involve the manufacturer you get nowhere fast.

Fitz's post is very good and gives some perspective.

I feel more would be done if the sales person had to take responsibility as point of contact for the first say 3 months post handover.

i tend to be a fan of german cars as well but i am under no illusion that € for € i am getting less value versus the korean brands for example.

Its a bit like comparing a rolex submariner to say an omega seamaster, one costs 50-60% more than the other, but the reality is for most people that 50-60% is what you pay for brand recognition and for people to know you paid 50-60% extra its not actually any better.

I love BMW but their service/aftercare is appalling, not fitting a "premium" brand. Maybe it's just in Ireland.

Hope you get sorted soon and you enjoy the ultimate driving machine.

The car is beautiful.