** ALL ** Passport Queries take.two. **! Mod-note in post#1288

I did get through to webchat, on separate occasions in Feb. I logged on around 9 and just kept refreshing the page. Both times I got a spot, 10 in the q, and the other time 17 in the q and was speaking to an operator within 20mins.

They were very helpful both times( my queries were easy enough to fix though)

Yes I got my sons first time application before the estimate date. We submitted the application on the 20th January and it issued on 12th April. It’s original estimate was 25th April.

Have they given up on the phones altogther? Not a prayer of getting through yesterday or today so far

Ah jesus, so close. Our original travel date was th 8th. The estimated date of arrival was the 18th so it's actually ahead of time. Still lost money on Mondays flight

My resubmission was sent the 3rd of May and delivered on the 10th. It was just end of today that the tracker updated.

So you deal with his government department. His department of civil servants, including those who decide on staffing levels and overtime in the passport office.

There are constituents who are losing their homes, people who need help with medical card applications, who have no school places for their kids, who don't have money to bury loved ones. Those are the people who the constituency office are there to help. Not people from elsewhere who booked travel without having valid passports.

What part of Government Ministers serve the whole country not just their small constituency is so hard to understand? When appointed a government minister they even get a staff to so the pothole filling and coffin chasing for them so they can serve the whole country not just Widow Murphy down the road who wants a house and medical card for her daughter.

He is the ultimate boss of the passport office and if they aren't doing their job he needs to be made aware of the situation by the people who are suffering as a result.

If it's a basic adult renewal,with no complications it only takes a few days online. No harm in doing it this week if you are going somewhere that you need over 6 months on your passport

What part of government departments working for the whole country do you not understand. Politicians' constituency offices only handle constituency work. You stop them helping actual constituents if you don't use the CORRECT channels ie the department office.

So basically you accept that he works for the whole country but you don't want us contacting him directly because you might need him to fill a pothole for you.

You are the perfect example of why the Irish political system is so screwed up.

I have sent a message to his office. I urge everyone else unable to get an answer from the passport office to do the same.

But it is the department who are to blame for this crisis. How are you not getting this??? Clearly the only reason is that you work for the department, probably in the spin department of the passport office itself. I'm not engaging with your trolling any more.

Waiting three and a half months for our sons.

Yes. Tried several times online to upload professional photos but the system wouldn't accept it. So opted for a paper application. It was only a short time more according to the website. That was back in February. Now I have no idea when we will get the new passport. Maybe there is something wrong with the application. I don't know so I can't fix it. And I can't get any information. That is the hugely frustrating thing. There appears to be no one working in the department apart from the lad on twitter telling everyone to **** off on GDPR grounds.

Passport was printed late Friday evening at the 5.20 update. Just checked today and it has been dispatched at some stage this afternoon Sunday. Didn't think they worked over the weekend.

So it should probably arrive Tuesday I'd assume, the estimated delivery date was the 18th so it'll be one day early (TDs were contacted for this)