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GoMo No Service - 'Temporarily Unavailable'

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  • 18-04-2022 5:08pm
    #1
    FGR
    Registered Users Posts: 2,455 ✭✭✭


    I am yet to see the live chat option show up on the GoMo website so am stuck with contacting them on the page with a 24hr response unfortunately.

    Have been with GoMo since they started. Never missed a bill and worked pretty much perfectly until today.

    Made a phone call at 2pm, which worked fine, then looked at the phone about 20 mins later to see my signal vanished. That's fine, they're probably doing maintenance on the mast or something.

    Two hours later I still don't have a signal so go into my network settings to see 'GoMo (Temporarily Unavailable)' this is despite my partner's GoMo signal being perfect right next to me. I go in to manually select a network to see six options, all GoMo, and all listed as 'Forbidden'. All of them have strong signals.

    I've rebooted the phone and tried the sim in another device, no joy. Has anyone else had this problem?

    My GoMo page online has no messages or issues about my account. I can't figure it out.



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    #2
    Dempo1
    Registered Users Posts: 26,984 ✭✭✭✭Dempo1


    My own service fine, no issues, Laois Area. Their chat service rarely available at weekends and I'd say not today as its a Bank Holiday.

    I was thinking could it be an eir network issue in your area but as you say your partners service fine.

    Have you tried your partners sim in your phone, this would at least eliminate your phone being issue, also try your sim in partners device, this will then confirm sim / account issue.

    You can email gomo through your gomo account but honestly customer service utterly dreadful. 2 days to respond to emails. Chat should be available tomorrow.

    Is maith an scáthán súil charad.




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    #3
    Farmleigh1980
    Registered Users Posts: 3 ✭Farmleigh1980


    I am new to GOMO. Fine for a few weeks, but today have 'not registered on network'. When I try to fix through Settings, I get (eventually) 'Unable to connect. Try later'. Brilliant, or what! Is GOMO really a bad network???



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    #4
    Dempo1
    Registered Users Posts: 26,984 ✭✭✭✭Dempo1


    https://www.boards.ie/discussion/comment/119077938#Comment_119077938

    I'm almost two years with them, perfectly fine and I live in the sticks. Customer service utterly dreadful but I've never needed it, thankfully

    Is maith an scáthán súil charad.




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    #5
    NyOmnishambles
    Registered Users Posts: 895 ✭✭✭NyOmnishambles


    https://www.boards.ie/discussion/comment/119077938#Comment_119077938

    Gomo works just fine

    They piggyback on the Eir network and Eir had big issues today, not gomos fault

    Just unfortunate timing for you, like above I have been with them from day 1 with no issues



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    #6
    DopeTech
    Registered Users Posts: 6,802 ✭✭✭DopeTech


    Downdetector.ie would indicate eir and gomo are having issues today.


    downdetector.ie



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    #7
    mondeoman72
    Registered Users Posts: 874 ✭✭✭mondeoman72


    https://www.boards.ie/discussion/comment/119078035#Comment_119078035


    They dont just piggy back off the Eir network, they ARE Eir. It is the discount side of Eir.



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    #8
    magicray
    Registered Users Posts: 867 ✭✭✭magicray


    Just wondering if anyone is still without service, I'm with Eir and its gone since yesterday morning ?



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    #9
    Dempo1
    Registered Users Posts: 26,984 ✭✭✭✭Dempo1


    Fine on GoMo this morning

    Is maith an scáthán súil charad.




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    #10
    TheChizler
    Registered Users Posts: 9,455 ✭✭✭TheChizler


    The network provided time has been off as well for me and colleagues, my phone says it's 6:19 right now



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    #11
    opus
    Registered Users Posts: 5,007 ✭✭✭opus


    On GoMo as well, it died for an hour or two around lunchtime yesterday but came back then. I noticed that time change also so I set the time manually & then put it back to network time. It's been correct since.



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    #12
    GBX
    Registered Users Posts: 11,980 ✭✭✭✭GBX


    They've mentioned on Twitter about the outage still affecting some and that they are working on the network provided time. My service was similar to yours @opus back working ok since yesterday. Hopefully they get it sorted soon for others.



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