** ALL ** Passport Queries take.two. **! Mod-note in post#1288

Yes. Seems though it is impossible to get an appointment for a fast track British passport. Thought opting for Irish ones would be the safer option!

Phone call from passport office today. Passports ready for collection today from their office. Beyond delighted! Don't know what got them through in the end. Alot of calls, webchats, tears and tds! Persistence is definitely needed. I hope everyone waiting gets good news soon.

I've been trying for days to get through on WebChat. I'm constantly refreshing - so much so that I'm afraid I'll give myself a seizure with all the screen flickering. Haven't ever seen that grey WebChat box turn green!

Avoid lunchtime and first thing in the morning. Takes forever but it can be done. Think 11 or 3 ish were best times for me

Can you travel up to Dublin to get them on the same day or is this system gone?

Well, FINALLY, I got through on the WebChat this morning after trying for days and days. I'm not much the wiser. They guy said he would prioritise my application as it is now past its estimated issue date. I don't know if that was said just to make me feel better or if something will really happen. I am completely convinced that the progress tracker is totally meaningless. My application went through all the stages, supposedly, and the progress tracker bar was full on 4th May, after which they reversed it by about a quarter of the way along, where it has been stuck for the last 2 weeks. However, even though it's supposed to have gone through the "verifying your documents" stage 3 of processing to stage 4 which is Processing Application, the guy on WebChat said my documents haven't yet been checked and my witness hasn't been contacted. I knew the latter because my witness said she'd text me once she'd been contacted. The guy on WebChat said they always contact the witness. I asked what happens if the witness is out of the office (my witness is going away for a week at the start of June) and he said I might be asked for a new witness!!!!

The WebChat guy actually ended the chat! He said he'd given me all the info he had and was ending the chat as he couldn't tell me anything more and he ignored my last question. So, honestly, people, I don't think it's worth the time and hassle trying to get through on WebChat. Maybe if you could get through on the phone and speak to an actual person that might be better.....I don't know. But the whole system is broken.

What is the point of a progress tracker that doesn't bear any relation to reality?

First time application. Applied online on 8th March. On 18th March Tracker said they'd received our documents. Estimated issue date was given as 4th May - which is now 14 days ago. When you ask the WebChat person if the documents sent in are acceptable/ok you just get a general answer like, "There are no issues flagged at the moment. If any further clarification is required you will be emailed." This proves that the Stage 3 of the tracker doesn't mean what it says when it says 'we have received your supporting documents and are now verifying them." They are doing no such thing as the WebChat guy told me this morning that my documents have't been looked at yet, even though my application is now at stage 4!

I asked what it means that after the estimated issue date had passed my progress tracker reversed and is now sitting, stuck, about 3 quarters of the way along and the answer I got was, "It means that there is no revised issue date!" Well, duh! I think I could have worked that out. When I asked why there was no revised issue date I was told they had no more info to give me and they were ending the chat!

The 10th commandment: "Thou shalt not covet thy neighbour's house etc.... nor anything that is thy neighbour's." I'm trying hard here not to covet your passport! I'm happy for you that you've finally got your hands on it.....and in advance of the estimated date too! That's great! Was yours a first time application or a renewal?

Hi, You contact them and they send you a resubmission link, if you wait for them to contact you, you will be waiting months

I wouldn’t imagine you’d need to do anything if your a first time it’ll be obvious when being checked and they’ll correct it, renewal or first time?

Hi,

I applied for a child passport renewal online last week, at the end of the application I was told I would be sent an email containing a parental consent form. Neither my wife or I have received any such email (both our email addresses were provided during the renewal application). Does anyone know how long it takes to be sent this email? Application can't proceed without the parental consent form. Had assumed it would have been much quicker, the fee for the renewal was taken instantly!

Can I download the form elsewhere, haven't been able to find it anywhere.

Flying to London in a few weeks. Still waiting on the 4 year olds passport to come through. Worried it won’t come in time. Does anyone know can you bring a child to England without a Passport? Will a birth cert suffice? We are flying British Airways if that makes a difference? I know Ryanair insist on Passports. We all have them bar the 4 year old.