BMW i4

Is this refund they are proposing a full RRP refund or a market value refund?

No interest in a Tesla to be honest.

Nice car, just not for me.

"You can't drive a loaner car free for 9 months".

Such a disappointing attitude from them.

They are making THEIR problem your problem.

Hopefully a decent solicitor can navigate a suitable for you pathway out of this mess.

They've said 9 month wait with no option to expedite and they're asking me to purchase a car from them for the 9 month period as "I can't drive a loaner car for free for that time", their words.

Of course you can but the problem becomes how do you insure it if you're no longer the owner of your existing inoperable brand new BMW. If the dealer takes back ownership as part of the 9 months replacement you then no longer have a current insurance policy and you can't insure a car that isn't yours.

A family member bought a new Hyundai last year and and due to a poor trade in value offered for their existing car the dealer advised to try and sell privately and if successful they'd give my family member a loaner car between the expected delivery and arrival. The trade in car was sold within 24 hours of being advertised and dealer held true to his word on the offer of a loaner car but with no longer a car in their name the insurance company was a big obstacle. Eventually the dealer agreed to transfer ownership of the loaner car to my family member so that it could be insured until the new purchase arrived. The new purchase took a further 4 months before it eventually arrived and the loaner car and was then transferred back to the dealer. That said the loaner car was a low value 2007 Ford Focus but at no stage did any transfer of funds, cash or electronic exchange hands for the use of the loaner car so where there's a will there's a way.

Good luck with pursuing the matter, certainly not what you'd expect after handing over a huge sum of money to a supposedly prestige car manufacturer and associated dealer network. In trying to obtain a refund is that to include the car detailing and associated expense there also.

Polestar 2?

I ordered an eDrive 40 at the beginning of May and the dealer told me it will be late Q1 2023 before it arrives; your mooted 9 month wait could extend. Also it seems that BMW are dropping options willy-nilly (eDrive 40 config now doesn't allow DAP selection.) I'm unsettled by the notion that when the order is confirmed (probably much later this year?) I will only find out then that it will be missing desirable options.

I'm going to test drive a Polestar 2 AWD next week. According to their website I could have one of them with pretty much all the toys within weeks.

It's making me think, though I am aware that it's an 'older' car than the i4 and has a much shorter range.

And I can't help thinking that no matter what, I'll still pine for the Bimmer!

I think you have to wait for the repair hard and all as it is , Hopefully with the loaner car you have it might make them sort out the issue quicker as im sure they want it back asap.

You are not been unreasonable holding onto it until they get the i50 fixed.

Not strictly true.

The 1980 Sales of goods and supply of services act is not clear in this regard.

Both parties typically need to agree as to whether it's a refund, a repair or a replacement. (The law doesn't deal with how difficult a replacement might be, I've indicated I'm flexible on colour and spec).

They've proven unable to repair.

I've rejected refund on the basis of the price increase and the fact that replacing my trade in would cost 8k more than the value I was given.

Hence I've asked for replacement.

It's now for both of us to agree acceptable replacement terms, or let the solicitors deal with it if we cannot.

SME unit and gasket been replaced twice.

Now they are waiting for a "DC Charge Connector" to come from Germany on Thursday I'm told.

Based on the information I've received, it would appear that the support/response that the dealer has received from BMW has been ... let's say... suboptimal.

With a model so new to market - is it just me that thinks BMW should pretty much have an engineer from Germany dedicated to getting to the bottom of an issue like this.

So that if it subsequently became a wider issue across the model - they are on top of it quickly.

To be honest I'd eat the 8k and take the refund and run.

If they're offering you a refund they themselves don't think they can repair it.

You could try BMW to give you stock replacement but doubt it due to demand so bad timing unfortunately. They're not going to give you a replacement.

Take the money and run, never darken their doors again.

@v10 My order is pushed back another month now. Since I ordered the cancellation order in May, the build week has been pushed back 2 months. Fairly frustrating to buy a new car these days!!

I didn’t realise you’d be 8k down if you walk away with simple refund.

that’s unacceptable.

have they formally offered you anything?

Hardly. Most are 4 pot diesels and many go on fire.

I've owned E34, E39 and E60, all petrol and all straight six or V8. Those were amazing machines.

I’ve never had a diesel BMW, have petrol/hybrid, my dad had many diesel BMW’s…. none went on fire……

Lucky you, very best of luck with your ultimate driving machine.