Liberty Insurance

I told them to make a complaint to the Ombudsman, i am not going to tell them what to do, they have family who created the account but were not award that Liberty would not ensure they were insured, they said before there would sometimes get a phone call about insurance.

Sh1t service for me.

It one for ombudsman in my view, this is sharp practice and needs to be highlighted.

They have already reverted to paper so thats done, they want Liberty to allow the renewal of the original policy as i think about €100 less than any new quote, they flatly refused to accept a new quote from Liberty. I do not know if they arte going to re-insure elsewhere as this is over a week ago.

I be of the view the terms and conditions cannot be changed with written consent, the policy is about 20 years old, terms and conditions cannot change with written signed approval.

There was no new account, Liberty changed digital because of Covid and insisted on digital payment but it seems forgot duty to customer.

Its an interesting one.

I only discovered since i heard of this if we give a email address to a utility provider they have no duty to send written invoice.

These people do not have a computer, i heard of a phychiatric patient has the same problem and does not get Electric bill, it seems someone put their email address in because thought a requirement and now he gets no bill and does not know what to pay, he pays everything in PO and i think he has no daily bank account. I do not know the exact detail but will ask soon.

I think its a problem to assume people are up to speed withojut asking.

Well when they were made aware of this they refused to deal with it which is the problem, they only became aware their house was not insured when the car insurance with the same company was quiried by a family member as due this Month, it was then it was realized house insurance not paid.

The reason was no renewal notice, its a serious problem, i do not know if others had a problem with this which is why i asked. Also to make people aware of this.

That might work in this situation as i asked and policy holder on disability for years, now pension. How is this done?

You have helped more than you know, the disability idea be a gamechanger I expect. Thanks.

I know a person who was sold broadband a couple of years ago, he never had a computer and when it was investigated he got a full refund, there was nearly €500 involved as after about 6 months he cancelled and he was charged with breaking the contract. He did have to get a letter from a Doctor.