GoMo FAQs

Devilfish698 · 15-07-2022 9:15pm

I dont know what is wrong with them. They are a pain lately. There live chat is useless too. This is the second time in 2 weeks ots happened to me. Coverage was grand at home but now nothing can bearly send a message let alone use the Internet

mihalk · 19-07-2022 10:59am

Is anyone else having problems with roaming in the EU?

I am currently in Germany and I can roam but... data roaming is basically unusable. I am only getting 2G.

I did not have problems last year but since then many countries in the EU have decommissioned 3G (including Germany).

I am unable to join the shown 4G networks, only 2G. Gomo says this is due to the phone (an S20FE snapdragon version), but trying other phones gives me the same 2G only result with the gomo SIM.

Is anyone else seeing this - or is there anyone that can report actually being able to join 4G in Germany using the gomo SIM?

Sheep Shagger · 19-07-2022 4:25pm

https://www.boards.ie/discussion/comment/119357928#Comment_119357928

Had the same issue in Spain a few weeks back and they told me to get a replacement SIM card which I still need to do.

Texts and voice calls would work but not data. Are you using their preferred network partner there? I thought you didn't need to use a certain network but their twitter people said you did. Made no difference to my situation.

Micky 32 · 20-07-2022 1:02am

You would wonder are the days of roaming coming to an end. Maybe there’s a problem with phones falling back to 2g from 4g when making a call hence why they are set to stay on 2g.

You would think VoLTE roaming would be sorted by now. What is the delay? They knew networks were shutting down the older technology . Is it too costly for networks to implement? Vodafone claim they are ‘ working on it’. There maybe no incentive to set it up because they can’t charge for roaming in the EU especially if it’s costly.

Data E sims like Airalo might be a solution for now.

Glaceon · 20-07-2022 9:37am

https://www.boards.ie/discussion/comment/119362107#Comment_119362107

I'd say it's more likely that the network doesn't have a 4G roaming agreement with the foreign provider. So when the foreign 3G network was shut down, 2G is all that was left.

Micky 32 · 20-07-2022 11:30am

I thought Eir/Gomo supported 4g roaming in most of Europe?. I know Vodafone did when i travelled around europe and USA

Glaceon · 20-07-2022 11:35am

https://www.boards.ie/discussion/comment/119363039#Comment_119363039

I can't say for GoMo/Eir but you're right about Vodafone. I was in Milan recently and had Vodafone Italy on 4G. Same in the US, usually AT&T or T-Mobile 4G.

Sheep Shagger · 20-07-2022 8:54pm

https://www.boards.ie/discussion/comment/119363039#Comment_119363039

They use Orange in Spain but data wouldn't work for me even using that. Texts and voice was the only thing that worked. Tried Vodafone ES and notkng would work on that one.

Sheep Shagger · 21-07-2022 4:21pm

Increased data allowance within the EU...

Red Silurian · 22-07-2022 2:48pm

I have a Pixel 3a and neither VOLTE nor WIFI calling will work. Can I assume this will be the same if I upgrade to the newly announced Pixel 6a?

JoeA3 · 23-07-2022 2:18pm

Is anyone having trouble with wifi calling on GoMo today? It's not working on mine nor my wife's phone and when I try to turn it on via the phone settings it prompts me to contact Eir!!

It had been working flawlessly for at least a year so maybe some outage?

CrowdedHouse · 23-07-2022 2:46pm

Mine seems to be working, is your broadband OK?

JoeA3 · 23-07-2022 3:03pm

https://www.boards.ie/discussion/comment/119376906#Comment_119376906

Broadband is fine. The feature is actually turned off in the phone settings and I can’t switch it back on. Strange.

Beagslife · 23-07-2022 3:57pm

Wondering if anyone saw a reference anywhere of the current €14.99 offer only being guaranteed till the end of July? As in, the cost might increase after that point for new subscribers. I'm sure I read it somewhere but cannot see a source. I'm up and running with it anyway, with much better coverage in my rural area of Donegal!

ROVER · 23-07-2022 4:42pm

https://www.boards.ie/discussion/comment/119365743#Comment_119365743

I am on Movie star in Spain getting about 7 down and 32 up

ROVER · 23-07-2022 11:55pm

Just connected to another network YOIGO in Spain 70 down 8 up

New Home · 24-07-2022 2:14am

https://www.boards.ie/discussion/comment/119368917#Comment_119368917

On this: the roaming allowance is linked to your own one. I have exhausted my own home data allowance, so to continue to have internet access I had to agree to extra charges, which can ve quite steep.

Sheep Shagger · 24-07-2022 10:25pm

https://www.boards.ie/discussion/comment/119378876#Comment_119378876

I should have said I tried all 3 of those and data didn't work for any of them. Their twitter help said their preferred network was Orange. The only network nothing worked on was Vodafone ES.

Was the Caneries if that would make any difference.

The Cush · 25-07-2022 8:52am

https://podcasts.google.com/feed/aHR0cHM6Ly9yc3MucG9kcGxheXN0dWRpby5jb20vMjc0My54bWw/episode/Y2RlYzE4NTUwZTA0MTdhNDg1N2FjNGE2NWM3Mzg4NjQ?ep=14

Kealan Donoghue Director of Mobile at eir Ireland

CrowdedHouse · 25-07-2022 9:37am

And?

Beagslife · 25-07-2022 9:55am

https://www.boards.ie/discussion/comment/119377194#Comment_119377194

My bad, seems like it was an eir promotion that is ending on the 27th July. Still very happy to be signed up.

Jack1942 · 25-07-2022 5:30pm

https://www.boards.ie/discussion/comment/117944322#Comment_117944322

I have emailed GOMO however they say I have to talk to them using CHAT but its not available on their website at all every time I check. Getting charged for 2 sims and only using one .... cant get talking to anyone...

Has anyone been able to talk to GOMO using chat recently ?????

My debit card expired and so payment did not come out. Called when I realised what had happened and they said they could not put a new card on my account without them having to send out a new sim. I asked if I can keep my number which they said I could. No new sim arrived but new sim number appeared on my bill and I am being charged for both.

JoeA3 · 26-07-2022 10:15am

https://www.boards.ie/discussion/comment/119376794#Comment_119376794

Replying to myself here! I still have this problem (as well as my wife) days later. Tried all the usual tricks, restarted phone, re-inserted SIM, reset network settings, used other Wifi networks, nothing fixes it. Can't enable WiFi calling. I wonder do many other people rely on this feature like I do? I'm really wondering if this is a widespread issue that other people simply haven't noticed as they don't really use the feature. Unfortunately I totally rely on it as my regular phone coverage inside my house is awful. It seems a mad coincidence that both my wife and I have the problem which surely suggests a widespread problem.

I've tried contacting GoMo via Twitter... unsurprisingly they're slow to respond and so far have been zero help.

CrowdedHouse · 26-07-2022 10:26am

Out of curiosity, what brand of phone(s)?

JoeA3 · 26-07-2022 10:27am

https://www.boards.ie/discussion/comment/119388278#Comment_119388278

Both iPhone's!

CrowdedHouse · 26-07-2022 10:33am

I'm using a Samsung so I'm no help, but I've been using it on three or four different wifis since you mentioned it with no problems.

JoeA3 · 26-07-2022 10:36am

https://www.boards.ie/discussion/comment/119388314#Comment_119388314

Cheers. Yeah I don't think the WiFi network is the issue anyway... you should be able to at least enable the feature in the device settings, irrespective of whether you're connected to Wifi or not but I can't even do that. I get a "Please contact Eir to enable this on your account" error!

CrowdedHouse · 26-07-2022 10:41am

Hopefully someone else with an iPhone will drop by!

Kat1170 · 26-07-2022 10:50am

Don't have an iPhone but WiFi calling working here on a Nokia 7+.

Definitely sounds like something in your WiFi -network-router settings with both phones having the same problem.

Maybe a cell tower problem. Is there any other house close by you could check WiFi calling on.

Micky 32 · 26-07-2022 10:53am

https://www.boards.ie/discussion/comment/119388286#Comment_119388286

Hi Joe. The iphones don’t have a pending software update by any chance,? Or a network update? Could go to settings, general and then about to see if a patch comes in. Long shot i know.

wassie · 26-07-2022 11:37am

https://www.boards.ie/discussion/comment/119315613#Comment_119315613

They have improved since the did a big network upgrade during the pandemic to help with people working from home. We are on a mobile 4G broadband connection and getting very good coverage (around 100/50 speeds) since the nearby tower was upgraded. Before 2020 I would have said Eir was rubbish.

Their customer service still sucks.

wassie · 26-07-2022 11:41am

https://www.boards.ie/discussion/comment/119372985#Comment_119372985

These are network dependant features available on supported handsets. Google Pixels are not sold by Eir and hence not supported for this and also 5G. Theres a whole thread on this here: https://www.boards.ie/discussion/2058179390/google-pixel-5-and-eir-5g/

JoeA3 · 26-07-2022 11:52am

https://www.boards.ie/discussion/comment/119388407#Comment_119388407

Thanks Micky, yep, up to date, latest iOS, 15.6.

Micky 32 · 26-07-2022 12:22pm

https://www.boards.ie/discussion/comment/119388639#Comment_119388639

The eir 5G mast in Longford is impressive . I saw download speeds of 800!

Red Silurian · 26-07-2022 11:50pm

https://www.boards.ie/discussion/comment/119388661#Comment_119388661

Cheers wassie

Might need to find a new phone brand to latch on to, I presume Motorola are out similarly as they are part-owned by Google

JoeA3 · 27-07-2022 11:29am

Finally got the WiFi calling problem sorted out on both mine and my wife's phones. I got onto customer care for my own case and they suggested I swap my SIM into another phone, which I did, and that seemed to do the trick! Was able to activate it on the other phone and then when I swapped the SIM back into my own phone, all was good. They told me that they didn't do anything on their end, but I have my doubts as my wife separately contacted them for her phone (they wouldn't entertain me doing it on her behalf, GDPR, etc) and they told her they had to re-activate it for her account on their end.

mihalk · 27-07-2022 3:35pm

https://www.boards.ie/discussion/comment/119359927#Comment_119359927

Sorry for the delay.

I tried all of their recommended partners here: o2, Vodafone and Telekom.de. These are the only networks my phone sees.

I am offered 2G and 4G for all three, so 6 networks. If I try to join any network apart from Telekom.de 2G I get "can't connect try later".

Telekom.de is the only network that will connect (2G)

mihalk · 27-07-2022 3:38pm

Does anyone think gomo is in fact having the same issue as 48.ie with 3G going down to 2G in Europe?:

"Technology

48 says no data roaming in parts of Europe until September

The Three-owned budget mobile operator says customers won’t be able to access services such as Whatsapp or email in Germany, the Netherlands and the Czech Republic until September at the earliest, due to a lack of 3G connectivity in those countries"

https://m.independent.ie/business/technology/48-says-no-data-roaming-in-parts-of-europe-until-september-41814751.html

breeno · 05-08-2022 2:36pm

Hey all. Sorry if it's been asked loads but having trouble with searching on my phone browser. The site says there's a 15 quid activation charge. Does that mean if I port over from 3 my first month will be 30 quid ie 15 activation and then 15 for the service or is there some usage included in the activation?

Micky 32 · 05-08-2022 4:13pm

No you won’t get charged 30 euro. You get charged 15 euro at the start but that includes your first months usage.

Quackster · 05-08-2022 5:57pm

https://www.boards.ie/discussion/comment/119433686#Comment_119433686

The rest of the calendar month you sign up. So it makes sense to sign up at the beginning of a month rather than the end.

epfff · 05-08-2022 9:22pm

I am having trouble with some calls(2 contacts).

When I swipe to answer they are cut off and come up as missed call on my phone. I have no problem calling back.

Went to phone shop and they saying it's my gomo Sim. Is this possible?

Why am I only having this problem with 2 contacts?

yew_tree · 05-08-2022 9:24pm

I’ve received five texts this evening from the gomo “call catcher” from three different people in my contacts saying I missed a call from them today at time etc.

However when I called them back they all said they had not called me.

Weird. anyone experience this on the gomo network before?

yew_tree · 05-08-2022 9:43pm

I had this problem also with one contact today and had dropped calls with another.

epfff · 05-08-2022 9:52pm

https://www.boards.ie/discussion/comment/119434936#Comment_119434936

My phone rings as normal it's when I swipe to answer it cuts them off and a missed call appears

yew_tree · 06-08-2022 5:12pm

That’s happening me now today. And when I dial out it fails and I’ve to dial a 2nd time.

Aquos76 · 06-08-2022 11:22pm

i spent a week in Holland recently and I was getting unreal speeds on GoMo roaming, on 4G I was getting anywhere from 80mb to 220mb down and on 5G which I had throughout amsterdam, the Hague and a little town called Leiden I was getting 450mb-600mb. I actually went through the full 13gb in the week too. I had another GoMo sim that we were using in a dongle, I was sure glad of that as my wife and daughter are both with 48 and all they had over there was Edge due to there no longer being a 3G network in the Netherlands.

mihalk · 09-08-2022 9:53am

Roaming 4G Germany

Just to say that this morning I suddenly got 4G+ here after many weeks of 2G only.

A week or so ago I changed the apn from data.mymeteor to data.eirmobile... which could have had an effect on this (did not leas to an immediate change at the time)

vince · 13-08-2022 9:07am

Hi I see u have a gomo sim in a dongle. Any tip for me. I put a gomo sim in my eir huewie modem yesterday after turning off sim puck code security protection on my phone. Put sim into modem worked great. But turn modem on this morning I can't get service from it. I'd say I have to renter sim code again to unlock the sim. Is there a way around this thanks. PS I just put sim into my phone it didn't require pin. Placed back into the modem and it worked. Turned modem on and off and it still worked. I wonder if it will work again when I turn modem on tonight.

larchielads · 13-08-2022 1:26pm

Herself on hols in salou at min. Her texts work but data roaming she cant sort she has no toggle switch for data roaming. Samsung a20e. Will she be charged for receiving and sending calls and texts?

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