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KBC exiting Ireland

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Comments

  • Registered Users, Registered Users 2 Posts: 3,094 ✭✭✭Sarn


    The ECB’s next meeting is 21 July. Hard to know exactly when the KCB rates could change, but around then.

    All you can do is get the form back to them as soon as you receive it.

    For us, it took 5 working days to receive the break form, another 5 working days for acknowledgement of receipt… almost 3 weeks since the initial request and still waiting for confirmation of the rate change.



  • Registered Users, Registered Users 2 Posts: 1,101 ✭✭✭gar


    Been 12 works days since I requested the break fee pack and still nothing here either



  • Registered Users, Registered Users 2 Posts: 858 ✭✭✭raxy


    Request it again. I'd say they forgot. I requested 1 in April, they never got back to me but I didn't chase it as I was just curious what it might be.



  • Registered Users, Registered Users 2 Posts: 1,101 ✭✭✭gar


    Was onto them last Friday and this morning. They'll get another call in the morning



  • Registered Users, Registered Users 2 Posts: 716 ✭✭✭macvin


    The ONLY rate that is guaranteed to increase when the ECB announces their rate change on 21st July is tracker rates as they are designed to increase / decrease directly in line with the ECB refinancing rate.

    All other rates are subject to what the financial institution wants to do. Fixed rates in many instances have already increased this year. Those who haven't increased may act sooner and those who have changed already may wait and see what the bond markets do. But its the start of a program of rates increases that may not be too rushed if the expected slowdown/ slight recession comes, but still expect the ECB to be 2%+ this time next year



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  • Registered Users Posts: 53 ✭✭Cona44


    Appreciate some advice here…

    I have one year left on a fixed mortgage with KBC. I would like to break this and then re-fix before it gets transferred to BOI….

    Will it be possible to even go through this in time before it’s handed over???



  • Registered Users, Registered Users 2 Posts: 858 ✭✭✭raxy


    Kbc won't be taking any new busines after the 15th July which I think going by other posters here includes changes for current customers.

    If you want to do it call them ASAP otherwise you'll be too late if not already.



  • Registered Users, Registered Users 2 Posts: 26,459 ✭✭✭✭zell12


    Banking group launches info campaign as only 220k new accounts opened of potential 1m UB & KBC accounts




  • Registered Users, Registered Users 2 Posts: 716 ✭✭✭macvin


    Changing rates is not new business.

    From 15th July they will not accept any applications from current customers for NEW lending / NEW accounts. My guess is that they will still allow fixing / switching rates almost until the final day and that's probably 6-9 months away

    If you don't already have a current account with them and want the 0.2% current account discount, you have until July 15th to open one (then simply close it next month). This gives you an extra 0.2% discount


    You will not have a break fee.



  • Registered Users Posts: 6,309 ✭✭✭DaveyDave


    It's been 10 working days and I still haven't gotten my break fee letter so I'll call them tomorrow and I'll ask about the July 15 date just to confirm. Annoying they're the ones holding up the process as I understand it's zero break fee for existing customers considering they're the one leaving the business? Also a strange thing to need time to calculate...

    In fairness their customer support is always very good, probably the only customer support that was decent. Everything from TV/broadband to car dealerships are shocking service...



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  • Registered Users, Registered Users 2 Posts: 1,101 ✭✭✭gar


    Took 14 working days for it to be ready. In fairness the guy I was dealing with called me to say it was done. Now the pack is being sent out... Hopefully it arrives in less than 10 working days unlike the last one.

    He did also say the 15th July was cut off for new business not existing. That will not stop for a good long time. I'm just keen to get rate fixed before they go up again



  • Registered Users, Registered Users 2 Posts: 716 ✭✭✭macvin


    Its nothing to do with them leaving as they have sold the mortgage book including terms and conditions to Bank of Ireland. When you break a fixed rate there is a legal calculation that they must use and it involves a "cost of funds" rate.

    Cost of funds has risen in most cases, so the break fee if likely to be zero for many people at least 12-18 months into the fixed rate

    Here's all the details on their website https://www.kbc.ie/interest-rates


    If this was happening 2 years ago, the break fees would be €2000++++ in many cases. Its unusual that fixed rates are still low when market funding rates are rising. And the customer is benefiting



  • Registered Users, Registered Users 2 Posts: 9,733 ✭✭✭Cartman78


    Did the final transfer from KBC today....not sure whether to officially close it or let it die a natural death.

    Anyway thanks to all for advice and inputs over the last while....hope everyone gets sorted ok.

    See you all in the "BOI Exiting Ireland" thread in a couple of years 😅



  • Registered Users Posts: 995 ✭✭✭iColdFusion


    I'm in the same boat as you guys and gals but I think you need to cut KBC staff some slack, they know they will all be unemployed in the not too distant future and I'd imagine alot have jumped ship already leaving them short staffed.



  • Registered Users, Registered Users 2 Posts: 1,822 ✭✭✭podge018


    How do you mean simply close it next month? From KBC: “If you cease mandating your salary to your KBC Current Account and/or paying your KBC mortgage by Direct Debit from your KBC Current Account, the interest rate on your KBC Mortgage will increase by 0.20% i.e. the discount will no longer apply.”


    For anyone waiting on the break pack, give them a call. I rang on Friday and received mine in post yesterday.



  • Registered Users, Registered Users 2 Posts: 4,776 ✭✭✭cython


    A friend of mine has asked both in branch/hub and on the phone and been advised that he can switch his current acccount business away from KBC from any point now, and the 0.2% discount for same will be retained. My own mantra in dealing with banks is if it's not in writing it didn't happen, but they're definitely indicating that the need to keep your day to day banking with them for the discount is gone.

    I'm waiting on a break pack, was told it could be up to 7 days on Wednesday 22nd (date I first requested it), then up to 10 days when I called on Friday 1st, still no word yesterday, so going to call them again today.



  • Registered Users, Registered Users 2 Posts: 827 ✭✭✭Jayd0g


    From the Mortgages FAQ on their site:

    "From the 1st June 2022 you will be able to close your KBC Current Account and your Mortgage Discount will be honoured by KBC Bank Ireland and by Bank of Ireland once your mortgage transfers. In the meantime, you should continue to adhere to the KBC conditionsassociated with the discount i.e. continue to have your salary mandated to your KBC Current Account."

    I'm with Cython in being cautious, so before moving wages mandate, I'll be screen shotting that and emailing it to myself to ensure it's time stamped. Just in case.



  • Registered Users, Registered Users 2 Posts: 1,822 ✭✭✭podge018


    I'm just off the phone to them. You can indeed close your current account and keep the discount. Also from 1 July you don't need to have your wages paid into account, just have to ensure there's enough in it to cover the mortgage obviously.

    So it appears I'll be opening an account this week, and closing it next week.



  • Registered Users, Registered Users 2 Posts: 716 ✭✭✭macvin


    Staff are good and cut them slack as they are doing their best. Very few will jump before the end as they would be giving up their entitlement to a very generous redundancy payment

    Put it this way - many will be getting 20k +++ (mostly tax free too) and will start in a new company the week after they leave KBC.


    I doubt anyone of them will be unemployed for even a day.



  • Moderators, Business & Finance Moderators Posts: 10,458 Mod ✭✭✭✭Jim2007


    With two banks exiting the market and the current economic climate most will not fair very. There is not a very big market for people with retail banking experience outside the industry especially if you are say over 40. And hanging on for the redundancy money, is probably not a good move because you may find the market is even much small when you do get around to looking for a job and consequently end up with a permanent income cut.

    So yes cut them some slack and realise that as time goes on, their motivation will decline and as I have said in the past move sooner rather than later as it is in your own best interests to get your financial affairs sorted out.



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  • Registered Users, Registered Users 2 Posts: 4,776 ✭✭✭cython


    Still waiting on the break info to come back for my inquiry, but two pieces of info from the latest agent to whom I spoke that put my mind somewhat at ease, and may do so for others here:

    1. Refixing will still be available for existing customers post July 15th, and indeed right up to the transition to BOI, which is expected to be next year sometime.
    2. Any change in the fixed interest rates on offer would be preceded by at least 30 days' notice to customers, which obviously hasn't been issued. Same agent said they've been given no indication of changes as well, but there's no guarantee they'd get much advance notice anyway, IMO.

    So given that, there's a part of me that if I thought I could get a break and re-fix through in the 30 days notice I'd be tempted to let it slide for the time being and get as long as I can out of my current fixed rate (2.25% with about a year left), and aim to refix as close to any rate change as possible, but that would be a gamble, obviously, and assume that the break fee would remain zero in the face of a rate hike coming.



  • Registered Users, Registered Users 2 Posts: 4,776 ✭✭✭cython


    KBC finally came back to me today (original inquiry on June 22nd), as expected there's no cost to break out of the fixed term, and the letter/form to break has already been issued before they called. Valid for 10 working days from date of issue, so should give me up until 25/26th of this month to make my decision. Both the break form and the form to fix again can be emailed back as late as the last day apparently, so will take my time to see how the ECB announcements may pan out or if they prompt any immediate reaction.

    Looking at the form, one thing that I'll definitely confirm before sending anything back is that the 0.2% current account discount will also be maintained, as the form does say to contact them to apply for that and just lists the undiscounted rates, but I imagine it should be a formality to ensure it continues.



  • Posts: 0 [Deleted User]


    Got our new fixed term through today, took about 4 weeks from start to finish with no break fee. We actually managed to bring the mortgage down about 40 quid a month due to a new rate so happy enough with that.



  • Registered Users Posts: 1,469 ✭✭✭rodge123


    10 weeks later and at stage of Solicitor requesting funds from AIB today to switch mortgage. Unbelievably slow turnaround times from AIB using their online application process when verifying uploaded docs and they made a mistake with what they requested at one stage adding a few more days into timeframe.

    Hoping they offer a few weeks leeway for people already in process if they decide to increase their fixed rates today!

    Getting the 5 year green rate of 2.1%.

    At this stage will have cost me 1200 in Solicitor fees and 400 for BER regardless if went ahead or cancelled.



  • Registered Users, Registered Users 2 Posts: 6,326 ✭✭✭OfflerCrocGod


    400 for BER? Is your house not new if it's that highly rated? Did you not have a BER cert already?



  • Registered Users Posts: 1,469 ✭✭✭rodge123


    About 6 years old. Only had a provisional BER which bank wouldn’t accept. That’s roughly the going rate was quoted by fee lads for the BER.



  • Registered Users Posts: 6,309 ✭✭✭DaveyDave


    Break fee generated on the 11th, posted on the 13th and only got it on the 20th. Deadline is Monday, off work so I have to get a scanner from my sister. Annoying that they even have a deadline on it. They better accept it, took 3 weeks for them to generate it.



  • Registered Users, Registered Users 2 Posts: 1,101 ✭✭✭gar


    Take a picture and sent it like that or use a document creator app to generate a PDF?



  • Registered Users Posts: 6,309 ✭✭✭DaveyDave


    Does anyone know what email address I need to send the break fee letter to? I can't find one on their website, their email us page only has a page to fill in your details for them to contact you.



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  • Registered Users, Registered Users 2 Posts: 858 ✭✭✭raxy


    You have to phone them & ask for it.



  • Registered Users, Registered Users 2 Posts: 27,028 ✭✭✭✭Dempo1


    Apologies if I've missed it, but has anyone actually recieved a letter or notification from KBC regarding the closure of their Current accounts 🤔

    I've already set up new accounts elsewhere but for convenience, and all charges waived for remainder of account being operational, I'm continuing to use my KBC account albeit less and less, I've one DD remaining for monthly Car insurance, but last payment will be in November, will just pay off balance rather than setting up new DD and next year obviously use new bank for DD purposes.

    I'd have expected notification of account closure by now.

    Thanks

    Is maith an scáthán súil charad.




  • Registered Users, Registered Users 2 Posts: 4,776 ✭✭✭cython


    Similar experience for me, they called me back on the 12th, saying that it had just come back, then when it arrived on the 19th or 20th the issue date turned out to be the 8th, leaving me only a couple of days to sort it (expiration of the 22nd), when I'd have hoped it might be the far side of the weekend based on the phone call (i.e. today or tomorrow). Not overly impressed with that aspect, but hoping I got it in under the wire on Friday evening.

    You don't have to phone them, it's the customer services email address at the top of the headed paper that they send the break fee info out on, or at least that's what they told me when I rang.



  • Registered Users, Registered Users 2 Posts: 858 ✭✭✭raxy


    I misread the post, thought he was requesting the break fee.



  • Registered Users Posts: 6,309 ✭✭✭DaveyDave


    Ah thanks, I didn't notice the email at the top!



  • Moderators, Politics Moderators, Social & Fun Moderators Posts: 16,313 Mod ✭✭✭✭Quin_Dub


    I got a generic booklet with basic details around the account closure process about 2 weeks ago , but I haven't received anything about my specific accounts.



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  • Registered Users Posts: 6,309 ✭✭✭DaveyDave


    The break fee 10 day includes the date the letter was issued, so mine is out of date today, even though 10 working days would be tomorrow.

    FFS...



  • Registered Users, Registered Users 2 Posts: 4,776 ✭✭✭cython



    Hmm, by that logic my own was probably out on Thursday (issued the 8th, and I was counting to the 22nd, but 10 days inclusive of the date of issue would be the 23rd?), and the staff member with whom I was confirming all of this with agreed with me on the phone that based on the dates I had until close of business on the 22nd. I'll have to wait and see what comes of it at this point I suppose, as it will take time to get any confirmation either way with the backlog of similar requests.



  • Registered Users, Registered Users 2 Posts: 5,512 ✭✭✭Wheety


    I sent mine off and there wasn't much time either. I hope it got to them on time. Do they send a letter to confirm your rate change back to variable?



  • Registered Users, Registered Users 2 Posts: 3,094 ✭✭✭Sarn


    They’re supposed to send a letter confirming the rate change.

    I sent mine in on the 17th June and still haven’t received written confirmation yet. I spoke to them last week and was told it’s all done. Took a month for the break and new rate to be processed.



  • Registered Users, Registered Users 2 Posts: 716 ✭✭✭macvin


    Break fee won't change as cost of funds rate is not going to be dropping anytime soon and that's key element of a a break fee.

    Its unusual - but you can thank Avant & Finance Ireland for bring in stiff competition and fixed rates becoming lower whilst cost of funds rates increased.



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  • Registered Users, Registered Users 2 Posts: 8,042 ✭✭✭youcancallmeal


    Probably only a matter of time until Avant are absorbed by AIB or BOI. I've fixed now for 5 years with KBC and fearful that the options in 5 years time will be poor



  • Registered Users, Registered Users 2 Posts: 69,730 ✭✭✭✭L1011



    I don't think that would pass any competition rules. Avant is a trading name of a large Spanish bank and I wouldn't be surprised if they end up doing everything except current accounts here. Albeit foreign banks doing savings hasn't often worked out either (Rabo, Nationwide UK, another UK building society with a small presence left in recent years)



  • Moderators, Business & Finance Moderators Posts: 10,458 Mod ✭✭✭✭Jim2007


    Only time will tell, we are just at the start of a consolidation period in financial services in the EU, so we will just have to wait and see how that works out. The consciences seems to be that there will be about 8 major banking groups and less that twenty regional banking groups in the EU when the dust settles, how that filters down to the small markets like Ireland is anyone's guess.



  • Registered Users, Registered Users 2 Posts: 858 ✭✭✭raxy


    Has anyone completed a switch from kbc yet? I moved to Avant & kbc confirmed the old mortgage was paid off on the 20th July to my solicitor but I haven't heard from kbc.

    When paying off the solicitor used an old figure so we are probably owed 2.5k back.

    I rang the the week before last & was told they take 10 days but then they said 10 days was up the week before. Its been another week & a half & still nothing.

    Anyone who's switched, how long did kbc take to contact you & issue any refunds?



  • Registered Users Posts: 214 ✭✭smokie72


    I switched to Finance Ireland from KBC. Old Mortgage was paid off 5 weeks ago. Solicitor overpayed it slightly just to cover any extra interest accured since KBC were slow in telling him the amount left on the loan. I had to ring them and get a figure he could work with. I got the amount owed by KBC after the loan was paid off transferred into my account today. Hope this helps



  • Registered Users, Registered Users 2 Posts: 858 ✭✭✭raxy


    Yes thanks, probably another couple of weeks then for us. I hope they're adding interest to the balance while they're holding onto it.



  • Registered Users, Registered Users 2 Posts: 1,297 ✭✭✭walterking




  • Registered Users, Registered Users 2 Posts: 1,101 ✭✭✭gar


    Month since new LTV application sent and received and no word back other than to say it's in the queue



  • Registered Users, Registered Users 2 Posts: 3,280 ✭✭✭techdiver


    I sent one in too. I'm looking to fix long term. What happens if rates go up before they process these applications? The fixed rate on the application is what I have applied for. I would like to think they would honour the rates at the time of application as they are the bottleneck.



  • Registered Users, Registered Users 2 Posts: 8,042 ✭✭✭youcancallmeal


    I applied for new LTV in early June and it only went through for our 1st Sept payment. I rang them after it didn't show up in our 1st Aug payment and they said they have a backlog so there is a delay but they will be honouring the rate you applied for on the date they received it



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