Price advertised not being honoured on website

Thanks for your amazing input

Probably what I will be doing.

I found three faults on their website that they have paid professionals to prevent. Found flaws in their customer service processes. That is worth a lot to the company. What makes me seem like a chancer? The process isn't over I am not sure if it is considered false advertisement as they were given days to address it and didn't.

I don't know if you fully read my initial post but you may have missed the point that it explicitly said "For" on my current plan as opposed to "From" which is common in ads. You can't see the offer as it involves my personal account and phone package.

I am pretty sure I know how the issue arose from an IT perspective. I am on an old plan that they must keep me on until I decide to change. As it involves so few customers nobody tested the pricing model against it. The old plan is been seen by the system as the same as the higher plan so offering that price. Meanwhile the checkout has a different calculation and doesn't put the displayed price into the checkout.

It is now changed but also not showing the price they will sell at. I have actually since found several other bugs on their website. It turns out I know the head of testing in the company so I may just contact him directly to let him know.

People make mistakes but the poor customer service without investigation has annoyed me. Their staff repeatedly told me I was wrong without looking up what I was telling them.

I have worked in IT a long time and know how these things work very well. It really doesn't go in to a blame game as it is very rarely an individuals fault and most often down to a group decision or known risk. It may appear to be a big deal at some lower levels but it really isn't and they have budgets for mistakes and customer care issues. Generally what will happen is some new process will be brought in until somebody doesn't see the point and drops it, happens again and the process is brought back in then risen and repeat. Sometimes the underlying issue is address permanently but if it is too timely/costly they just accept the risks.

A week is a long time to know your prices are wrong on the website to do nothing about it. From the company's point of view I guess they only knew from Tuesday but that was because their own representatives failed to investigate properly from the start.

No it is not possible they have admitted I did not misunderstand the screen and that they assumed incorrectly I had. It is a "for" price on my plan.

I accept that legally they don't have to honour it but I find it strange how quick people are to say no they should not do it as a good will gesture. There is a series of mistakes and bad handling they made not just the price. Having worked in customer service this is not uncommon but obviously other feel differently.

I wouldn't be so sure I won't get the price as this is not my first time dealing with bad customer service and got the price I wanted. The squeaky wheel gets the oil. I haven't mentioned the company nor publicly done anything. I won't do anything publicly because I know people working there but companies don't like bad publicity. It boils down to huge failures in the company and an innocent customer being told they were being stupid for not understanding. It seems people think that is fine and I am just being unreasonable along with making the same claims as the company that I don't know how to read a website.

It's been a week of failures to address the issue. Not sure why people seem so accepting

What do you think I did to the staff? I worked in a call centre myself and am always polite to them no matter how they are. All I ever did was report an issue and when they ignored that issue tried to explain to them that the issue they think I have is not what I was saying. Should I just agree with them?

You see you are just assuming I am the issue when 4 different people failed to read plain English and accused me of being unable to read a website. Do you think that is my fault?

Well it certainly isn't a world where your assumptions and disregard for information make you right. You joined this thread with the same assumption as the reps because your first thought was I misread the website. You and the reps were wrong there is no debate on that fact. Maybe you can explain why your first reaction to me was that I didn't know how to read a website after me explaining clearly that was not the case? You accuse me of being entitled but what would you call yourself for disregard to the information given to you and assuming something else?

Why did you disregard what I stated in the first place? That shows your comprehension is the issue not mine.

Why ask a question already stated? Well there is no point in discussing it further with you as you made up your own views regardless of facts as you stated.

Yes you made that assumption and still making it. I told everyone that the price was with my plan selected. There are no such terms and conditions about the price changing at checkout. I have clearly stated a "for" price yet you seem confused, the company acknowledges it is a "for" price but you in your arrogance and assumptions want to keep asking a question that was answered before you even asked. Maybe you should go work there you would fit right in. You aren't adding anything here.

You are not a rep there currently so I have no need to put up with you not reading the information and making claims that you don't know. Don't believe me, have your own opinions, wildly speculate and insult me some more in your sly way but it really means nothing to me. I will do as I please and you go on your merry way

Name the company so

Poor trolling is really what it is. Again why would you be asking these questions if you know the answers already? You had your fun but don't worry about it for now I'll post an update later

Well I am sure people will be delighted to hear that I am getting the phone at the price they advertised to me