Amazon

Curious, you guys have accounts in Ireland, with Irish VAT numbers linked to the account? If you order from any of the continentals sites rather than UK does it still give you the error message? Or does it do an Intra Community Purchase?

I have an Amazon Business account which I use very regularly. This is the standard Amazon account with some Business features like VAT invoices, discounts, etc.

I've tried ordering a ream of paper and a small digital scales this evening and I'm getting the following:

We are unable to dispatch non-digital items internationally to customers identified as businesses. Please choose a domestic delivery address to proceed.

You can visit your domestic Amazon store to access millions of products for delivery to your domestic address.

I'm delivering to my Irish business address as I've done countless times this past 2 or 3 years but I never received this error before. As there's nowhere to set an address as "Business" or "Domestic", I popped over to my personal Amazon UK account and placed the same items in my basket. Surely enough, they'll ship as normal but I'm not sure about the VAT invoice aspect, reclaiming, etc.

Has there been a change recently that stops Amazon or other UK businesses shipping to EU businesses? I rely fairly heavily on this account to keep our costs at a minimum but if this error persists, it's as good as useless.

https://www.irishtimes.com/business/2022/08/04/faster-delivery-removal-of-brexit-barriers-amazon-opens-dublin-distribution-centre/

LOL, I refused an Amazon package recently because An Post had given the packet a good beating with all the corners pushed in. I thought I'd get an automatic refund but for about 10 days the delivery details have said

In the end I got on to Amazon Chat who did a refund but wtf is "Delivered to safe place"

A friend of mine in NI got the same safe place message when he wasn't at home. The delivery driver left the parcel in the boot of his wife's unlocked car!

That's where An Post Amazon returns are delivered to. It will eventually go back to Amazon but that won't show up on the tracking. You'll probably have to ask Amazon for a refund.

I don't think Amazon do such a bad job managing the BS. Driver fraud, customer fraud.....the problems must be endless.

If they refused or made a refund difficult then that would be another matter.

I've got to the point that I'm reluctant to place an order because I can't face the delivery headaches. The optimist in me says it's an evolving situation and eventually we'll end up with a process that is seamless. The pessimist in me worries that they'll put so many competitors out of business that they won't feel the need to get better.

Bought a laptop desk so, corresponding dimensions.

Light, but good sized parcel.

Returning it the day of receipt, it's perfect condition, no flaws.

Back in the box all good, printed off return labels from amazon.

Postage - this is the concerning part.

Being a large parcel and sending it tracked potentially, that could add up to being a significant cost?

Am I eligible for refund of postage costs? I believe there's some european statute that if the return is made in 14 days, I am?

Anyone have experience/information on this?

Not any more.

You'll only get a prepaid label if it's Amazon's f*ck up.

What is reason for return?

That's a pain.

While the dimensions are published, it can be hard to ascertain suitability on furniture until it's assembled.

Have Amazon specified how much they will contribute towards return postage? You'd also need to check if they insist on you using An Post as I'd say a courier would be cheaper.

Amazon US offer DHL for international returns and I believe they will pick up (as well as you dropping off at their collection points) - might be worth checking out if it's a runner for Amazon UK

I ordered 4 x tripods from Amazon.de on Tuesday afternoon - it was delivered Wednesday by Amazon themselves.

I'm thinking that some stock is already in the Dublin warehouse.

Hey! just to add some info to this. Amazon are being weird. I have a personal account with a VAT number added to it. On the 15th of July onwards I have not been able to order anything. I deleted the vat number and there is no issues. Amazon's failure to provide a decent explanation could mean they are trying to whittle out anyone with a personal account and force them to go to amazon business. Has anyone tried to order to Ireland who does have an amazon business account? Is that any different? They gave me the same story again today "Hello,

Amazon Business paused its global exports capability on 14 July 2022 in order to improve the current customer experience.

We included exporting business to business from the UK to the EU Common Market in this pause. While this pause is in place, you will not be able to order on amazon.co.uk for delivery inside the Republic of Ireland.

Meanwhile, we would request you to kindly de-resister the B2B VAT details if you are not a business customer to see if you are able to place the order.

Though we do not have an estimated target date for relaunching our global exports capability and we appreciate your patience as we work to improve the customer experience.

We appreciate that this update may be frustrating and we encourage you to work with your Customer Advisor to discuss your needs and alternative ways to continue buying from Amazon Business.

I hope this helps. We look forward to seeing you again soon. ​"

It doesnt help. It useless. No point in paying for prime without being able to order? What is everyone else doing?

To confirm this works!! (thanks Eddie) if it's not working for you after you log out and back in again it's because you have to clear your cookies on your browser (follow online instructions on how to do that or open a new incognito tab to test)

Anyone else ever get issues with dispatch times (or lack of them altogether) for some Amazon Prime stuff?

This seems to occur mainly with heavy items and I've had it a couple of times now.

Item is available with Prime and in stock sold and fulfilled by Amazon, I have Prime membership but as soon as I order to an Irish address I get the msg We'll notify you via e-mail when we have an estimated delivery date for this item. Yet if I order to a UK address (and then cancel) I get a msg saying I'll get next day delivery.

I'm looking at an item that weighs about 15kg and its been on order for 11 days still no sign of delivery. Previously I had another heavy item that took a month to dispatch.

Amazon Chat is useless they just tell me, if pushed, that the item isn't available even though the website says its in stock. Other excuses have been its stuck in the system, you need to cancel and remake your order, you'll have it in 1-5 days, I'll escalate the issue etc.