Terrible Deliveroo service

Bits_n_Bobs · 21-08-2022 7:29pm #1

During Covid we became somewhat regular Deliveroo customers, perhaps 3 orders per week. We've dropped to one (maybe two...) orders week since, but we're finding the service has dropped off a cliff.

We live in the city center. Ordered a delivery with an estimated delivery time of 6.40 this evening. Total order value €33 (with tip to rider). Order arrived at 8.00 and was stone cold. Engaged with the chat and was offered €8.37 refund, after a whole lot of fluffing about. Apart from having a whinge here, is there any recourse?

walterking · 21-08-2022 8:19pm

Get a cookbook?

Why didn't you cancel when it was 30 minutes late?

Very little recourse except to use a different service and close the deliveroo account

Esho · 21-08-2022 8:22pm

Never had a good experience with them. Dont use them anymore.

Bits_n_Bobs · 21-08-2022 8:27pm

No Option to cancel the order on the app. Cancelled the subscription and good riddance

21-08-2022 8:31pm

That's the restaurant - not Deliveroo.

Yonce · 21-08-2022 8:32pm

Waiting for a refund to hit my bank from them before I delete my account with them and leave a nice review.

Shocking service when I was in Dublin recently and ordered using them. Order came to 65 euro or there about, waiting for delivery, watching the driver on the map eventually it says driver is waiting for you, I called him 3 time each time he said I'm nearly there. Then he dropped off the map. No delivery, hmmm weird. Contacted deliveroo through chat. Said it's my fault as driver attempted delivery, and then said driver said it's on doorstep(how could it be both)!. Said they cant refund sorry. I was livid kicked up a fuss and on ''this occasion we'll redund''. Still fuming I'll never use them again.

Out friends did say it happens alot in their area apparently the delivery drivers are eating the food!! I wouldn't trust deliveroo again after that

21-08-2022 9:05pm

It's frankly stupid blaming Deliveroo. Sometimes the food and service is excellent, most of the time it's good/satisfactory, sometimes it's poor. It depends on the restaurant. But Deliveroo refunds for certain issues which are caused by the restaurant, not Deliveroo itself.

Bits_n_Bobs · 22-08-2022 1:05pm

https://www.boards.ie/discussion/comment/119503034#Comment_119503034

My contract is with Deliveroo, I'm paying them for the service and not the restaurant. If the restaurant messes things up that's Deliveroo's problem, not mine.

22-08-2022 7:00pm

It's not Deliveroo's fault. Can't stand blaming people who aren't to blame.

Yonce · 22-08-2022 7:43pm

It absolutely is deliveroos fault, ie the delivery service who failed to deliver! WTH maybe they need to regulate their drivers perhaps...

Caranica · 22-08-2022 9:40pm

I never use Deliveroo or Uber Eats and rarely use Just Eat. I find ordering directly from the restaurant is usually cheaper and they have more of an incentive to get it to you when it's still hot. OP does the place you ordered from offer delivery themselves?

Calahonda52 · 22-08-2022 9:43pm

Deliveroo / Uber Eats / Just Eat etc

These guys are all going under, Just Eats will prolly file for Bankruptcy in US by October

sprucemoose · 22-08-2022 10:16pm

https://www.boards.ie/discussion/comment/119507038#Comment_119507038

they may not actually be the problem, but your contract is with them and not the actual restaurant so they are the ones to seek redress from

https://www.boards.ie/discussion/comment/119502892#Comment_119502892

have never actually used deliveroo but do they not have to send you a photo of the food etc being delivered if its not a face-to-face drop off?

22-08-2022 11:25pm

https://www.boards.ie/discussion/comment/119507376#Comment_119507376

No it isn't their fault if the restaurant is very delayed, if the food is cold, if the wrong item is packed, if an item is missing.

This thing of "my contract is with Deliveroo" stands for "they're the easiest to blame".

Trampas · 22-08-2022 11:36pm

https://www.boards.ie/discussion/comment/119508717#Comment_119508717

You buy a jumper or pair of shoes in shop and it starts falling apart. Do you bring them back to shop or contact manufacturer directly?

I’ll take a guess and say shop. So why is deliveroo different?

23-08-2022 12:40am

But Deliveroo does give refunds or credits. I've received them a number of times - it was very straightforward. That's the service they offer, which is good I think. What I don't like is *blaming* Deliveroo for a restaurant's fuk-up.

endacl · 23-08-2022 12:49am

https://www.boards.ie/discussion/comment/119508806#Comment_119508806

Easily avoided and fixable by deliveroo checking the order before leaving the restaurant?

23-08-2022 12:56am

https://www.boards.ie/discussion/comment/119508815#Comment_119508815

Fair enough, that's true in relation to missing/wrong food.

A delay by the restaurant/cold food isn't the Deliveroo guy/gal's fault though.

walterking · 23-08-2022 6:25am

https://www.boards.ie/discussion/comment/119508283#Comment_119508283

Business model was all wrong. Too much hq costs, massive advertising costs, commission rates too high for restaurants, no real control over drivers, restaurants returning to direct delivery.

All of these services had gigantic losses last year and now consumer discretionary spending is about to collapse in some key markets.

Del2005 · 23-08-2022 7:02am

https://www.boards.ie/discussion/comment/119508815#Comment_119508815

A lot of places seal their deliveries so how can the driver verify the order? I wouldn't accept a food delivery that's been opened.

magicbastarder · 23-08-2022 7:06am

https://www.boards.ie/discussion/comment/119508283#Comment_119508283

i'd never knowingly order through one of these, and never have done. the delivery guys are treated as expendable.

Terrible Deliveroo service

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