Nightline/Parcel Motel Thread Part 2 (post all related questions here)

The address is the same for everyone. Yo have to put credit on your account for them to send the items out to your local lockers.

Is Parcel Motel gone out of business? Why haven't they sorted something out by now? Surely the "deliver to NI, transport to ROI" model should still work despite everything going on?

What do you mean?

Brexit caused the issues. Nothing to do with revenue. UK is now outside the EU and you cannot promote an avoidance scheme.

Agreed. I have no problem paying the VAT. I do however have an objection to An Post returning my non-EU packages to sender for spurious reasons ("failed electronic customs clearance" isn't a proper reason). Would be good if Parcel Motel re-invented themselves to facilitate delivery of packages instead of forcing people to resort to couriers or sending detailed instructions to non-EU sellers on how to meet An Post's cryptic standards.

That's a kneejerk "computer says no" response which reminds me of An Post's behaviour at the moment.

I am not trying to "bypass customs" - I just want to get my package delivered. I have no objection to paying VAT / customs duties / etc.

Most Australian sellers have stopped shipping to Ireland

Japan Post have a very detailed set of instructions on their website about shipping to Ireland

An Post have returned numerous packages to US and UK. There are plenty threads across the internet complaining about this. When you ring An Post to complain, they blame Revenue / Customs. If you ring Revenue / Customs, they blame An Post. In many instances, you won't get an exact reason for the rejection which means the problem cannot be addressed. How can you fix something if you don't know what's wrong?

www.oohpod.com

They can't. Their entire business model relies on you going to NI to collect and bring across the border.

If they bring it across the border they have to facilities customs. This is implausibly difficult and is why Parcel Motel stopped providing that service

Also, Parcel Motel still exists for domestic packages so the lockers are still in use.

Any experience with PM lately? My sent parcel is sitting in the locker since Thursday evening, no movement on tracking.

You'll have to pay customs processing with anyone once it goes to a GB address, I don't think any of them could beat the Adressspal price.

came here looking for alternatives. i have 4.50 in credit in parcel motel account - but without a UK virtual address i have no use for their service. I use it whenever i need something from the UK and the Site refuse to ship ouside mainland UK.

It has othing to do with avoiding customs or tax. Address pal wont even send me an email to confirm registration - how likely is the rest of their service to be efficient :/

any OTHER options for UK virtual address?

I've asked them a few times to return the balance on my account, given I can't use it for what it was intended, delivering stuff via NI. No response from customer service. Did anyone else get their money back?

Did you ever get your package? I was under the impression they had closed down but never removed their website. Their Twitter account hasn’t been updated in months either

Why would PM be closed down? Their service in Ireland is in full swing.

What service do they offer.? Will they deduct vat and customs from the UK ? I really can't see the point of using them for internal post in the ROI with so many other couriers available.

Using them regularly to send and receive parcels.

Anyone got a phone number for Parcel Motel. A sent package is sitting with them 6 days now and the 'Parcel Finder' thing on their website wont recognise a valid tracking number even though the tracking says its in a van somewhere. Need to contact them to find out whats happening as Ive a buyer badgering me now wondering where their package is.

Also have they generally gone downhill, have never had this before with them just sending a package motel to motel. It used to be done in 48 hours maximum, has this service fallen through the floor?

nice one, thanks a million for that.

Their website seems set up to frustrate by not even publishing a phone number. I think this will be the last time I use them as I have a paniced buyer now giving me grief every day. Its a pity becasue they used to be brilliant.