Advice please - Cancelled flight

TheMilkyPirate · 25-09-2022 5:16pm #1

Currently in Las Palmas airport in GC all flights cancelled due to tropical storm. I'm currently in a que which looks to be about 4-5 hours long at the moment to get to the Ryanair customer service desk.

Am I best off staying in this que to get my flight changed? (No direct flights until Sunday Oct 2) or are we better off just applying for a refund on the Ryanair website ourselves and booking a hotel until Tuesday when we can get a connecting flight? Are we entitled to any compensation if we do this?

I think Ryanair pay our accomodation and meal costs if we just stay in the que and let them sort a way home for us but it's all very hard to make sense of. Luckily we have money so have options but would like to keep our losses to a minimum.

Thanks.

bbbbb · 25-09-2022 5:27pm

do not accept a refund.

this allows ryanair to wash their hands of you. (unless you’re able to get home yourself for less than the refund amount?)

https://www.citizensinformation.ie/en/travel_and_recreation/air_travel/compensation_for_overbooked_and_delayed_flights.html#lad67b

TheMilkyPirate · 25-09-2022 5:32pm

Thanks I doubt we can get home for less than refund price including hotel for 2 nights and food it won't be cheap. Is there any point staying in this que would you think? Really don't want to stand here for the next 5 hours to be told they can't do anything

Spanish Eyes · 25-09-2022 5:47pm

Painful as it is, I'd stay in the queue. Ryanair are obliged to get you on the next available flight to your destination, and will put you up in a hotel where necessary. Snack and water vouchers while you're waiting in the queue after 3 hours I think.

Happened to me a few years ago. Long wait in the queue but it was all sorted in the end. I didn't have to be back home in a hurry or anything so maybe I was a bit more relaxed about it all.

Pissy Missy · 25-09-2022 5:56pm

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TheMilkyPirate · 27-09-2022 2:04pm

https://www.boards.ie/discussion/comment/119663606#Comment_119663606

Yeah thanks for that we stayed in the que and ended up being given a flight the next day. Had to sort and pay for accomodation and transfers + food ourselves which we were told we will be reimbursed for. Kept receipts for everything so will apply for that today but not sure what our chances of actually getting anything are.

elperello · 27-09-2022 2:25pm

https://www.boards.ie/discussion/comment/119671128#Comment_119671128

Check this out and make sure you get your entitlements.

https://www.flightrights.ie/

Advice please - Cancelled flight

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