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GoMo FAQs

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    #3032
    babelfish1990
    Registered Users Posts: 633 ✭✭✭babelfish1990


    https://www.boards.ie/discussion/comment/119578021#Comment_119578021

    Yes, but in my experience, they don't generally match the steep discount that new customers get in the first year for Broadband. They do renew the discounts on mobile and TV (also €9.99pm), and they have the advantage that you can do multi-room TV without any additional monthly fee (they don't advertise this - you just buy your own boxes). If you are getting TV & Mobile, the full bundle remains very competitive if you re-contract each year.



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    #3033
    Cork981
    Registered Users Posts: 757 ✭✭✭Cork981


    https://www.boards.ie/discussion/comment/119578021#Comment_119578021

    I'm on my 3rd year getting the discount applied.

    500mb broadband €35, 3 x SIM only@€9.99 and Eir TV with free Apple TV €9.99

    Full 5G, 4G Calling and Wifi-calling. The 30GB roaming allowance is fairly good compared to other operators. Vodafones top PAYG plan at €30 offers the same allowance. (30GB data roaming in Europe)



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    #3034
    Ah-Watch
    Registered Users Posts: 1,770 ✭✭✭Ah-Watch


    @fbradyirl They'll recontract your home broadband bill if you opt for the sim only offer. I'd recommend ringing loyalty first and getting a good recontract price and then order the sim separately, that is if you're already out of contract on your home broadband already. Eirs network has improved big time in my area and blows the other 2 big networks out of the water for data speeds. Never had a good experience with their home broadband though so wouldn't touch them with a barge poll for my broadband.


    Does GoMo REALLY get the same speed as Eir mobile (5G aside)? I tried GoMo at the beginning and the Eir sim out performed it on every speed test but I thought they were meant to be the same speed. I might give GoMo a shot again soon if they're the same.



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    #3035
    babelfish1990
    Registered Users Posts: 633 ✭✭✭babelfish1990


    https://www.boards.ie/discussion/comment/119578699#Comment_119578699

    That's very good! What did you have to do to persuade them to renew the basic Broadband price of €35? I have found them very helpful with renewing the full discounts on TV & Mobile, but I have only renewed with a part-discount on Broadband. Did you have to go as far as cancelling?



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    #3036
    Cork981
    Registered Users Posts: 757 ✭✭✭Cork981


    https://www.boards.ie/discussion/comment/119578878#Comment_119578878

    I added a mobile on the 11th month which added 12 months to the contract and got to keep my discounts.

    The second time customer care contacted me as someone wanted my unused phone number that was assigned to me, agreed to have it extended again.

    Third time I upgraded from 150mb@€30 to 500mb@€35 which extended it for another 12 months.



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    #3037
    fbradyirl
    Registered Users Posts: 1,156 ✭✭✭fbradyirl


    https://www.boards.ie/discussion/comment/119579478#Comment_119579478

    Oh wow, I was wondering about that.

    I called them a couple of weeks back as my 12 month broadband was running out. I was paying €35 for 150MB and it was going up to over 70 and I told her I was moving to Sky, so immediately she offered to switch me back to €35 and bumped the speeds to 500MB to match Sky.

    So I am thinking near the end of my first Gomo month (end of Sept), to switch to the Eir 9.99 deal so ill get 5G as well, but I was wondering if the broadband extension would play nice with that and it seems so.



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    #3038
    traceyj
    Registered Users Posts: 1 ✭traceyj


    https://www.boards.ie/discussion/comment/111921655#Comment_111921655

    Did you ever find a solution to this? Has happened me on 2 bills in recent months, first was 4 sms to Sweden all at same time & 2nd bill was 4 to China again at same time, GoMo says it’s malware/ permissions, have iPhone & has been checked & nothing irregular



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    #3039
    fbradyirl
    Registered Users Posts: 1,156 ✭✭✭fbradyirl


    I tried disabling premium calls/sms on the site but all options are greyed out. So I contacted them via the form on the site but no reply after 3 days.



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    #3040
    whodafunk
    Registered Users Posts: 548 ✭✭✭whodafunk


    Does GoMo support roaming? I remember last year my phone wouldn’t work in Northern Ireland. It was a short visit so wasn’t an issue so didn’t even check if roaming on my phone was enabled.

    Going to France next week and will need the phone working. Just wondering if roaming enabled it will automatically switch over to local network or I need to request this with GoMo? Thanks



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    #3041
    cavan4sam
    Registered Users Posts: 1,133 ✭✭✭cavan4sam


    Anyone have issues with texts not working or is there any easy fix it's only sms messages



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    #3042
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,340 Mod ✭✭✭✭Sheep Shagger


    https://www.boards.ie/discussion/comment/119588562#Comment_119588562

    Roaming should kick in automatically



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    #3043
    Idleater
    Registered Users Posts: 6,236 ✭✭✭Idleater


    https://www.boards.ie/discussion/comment/119588562#Comment_119588562

    It's been working perfectly on orange LTE for me for the last two weeks.


    The 13gb roaming data meant no Netflix/tv streaming, as I didn't want not to have maps or music in the car.



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    #3044
    CoBo55
    Registered Users Posts: 8,998 ✭✭✭CoBo55


    https://www.boards.ie/discussion/comment/119588562#Comment_119588562

    Should work automatically, I'm in Serbia of all places and it's working perfectly, being outside the EU I'm getting charged per mb to a maximum of €30 which is ok. The missus is on VF and the service here is dreadful, she's PAYG and it's flying through her money for a barely usable service.



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    #3045
    whodafunk
    Registered Users Posts: 548 ✭✭✭whodafunk


    https://www.boards.ie/discussion/comment/119602487#Comment_119602487

    Thank you for that.



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    #3046
    wassie
    Registered Users Posts: 3,501 ✭✭✭wassie


    https://www.boards.ie/discussion/comment/119588562#Comment_119588562

    Just came back from a week in France and it connected to LTE on the Orange network ok, but would frequently keep dropping back to 3G. A quick fix was was to turn flight mode on, wait for signal to drop, then turn off again and LTE would reconnect. Speed was ok but was poor for streaming TV to a device when used as a hotspot. Same issue with my Eir sim also.



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    #3047
    cavan4sam
    Registered Users Posts: 1,133 ✭✭✭cavan4sam


    Anyone had an extremely long wait for a number to port over? Waiting over 10 days for a Vodafone sim to lose service and as the go mo sim isn't receiving calls or texts to the number

    It's working on 3 of the numbers I switched but one is not......

    Customer service is non existent



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    #3048
    Jeff2
    Registered Users Posts: 7,066 ✭✭✭Jeff2


    https://www.boards.ie/discussion/comment/119623866#Comment_119623866

    That's very strange as on week days it goes through with in a hour or 2.

    10 days I'd check if the sim is working. The number for the sim comes with it so phone that number.



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    #3049
    nihicib2
    Registered Users Posts: 370 ✭✭nihicib2


    Anyone having problems with coverage today, Im in north west Donegal and myself and partner's coverage has been gone all day



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    #3050
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,764 Mod ✭✭✭✭New Home


    My data is a bit slower than usual, but nothing major. I can't help re phone calls or texts, haven't used the phone that way today, yet.



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    #3051
    nihicib2
    Registered Users Posts: 370 ✭✭nihicib2


    https://www.boards.ie/discussion/comment/119642280#Comment_119642280

    just back there now, thankfully as we're all with go and wifi is Eir



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    #3052
    Heighway61
    Registered Users Posts: 1,971 ✭✭✭Heighway61


    Having data problems. Frequently switching to H and cutting out. Started Sunday.



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    #3053
    Heighway61
    Registered Users Posts: 1,971 ✭✭✭Heighway61


    Jesus h c, trying to pay property tax on revenue.ie and not receiving verification sms. Had the same problem before buying laptop from lenovo web site. How hard can it be.



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    #3054
    Heighway61
    Registered Users Posts: 1,971 ✭✭✭Heighway61


    Anyone else have the verification SMS problem and had it fixed?



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    #3055
    madmoe
    Registered Users Posts: 4,364 ✭✭✭madmoe


    https://www.boards.ie/discussion/comment/119585071#Comment_119585071

    I have seen this at least once on a previous bill, where there was a short call to France made....I never made it! I don't know anyone in France to call FFS!?



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    #3056
    Gooser14
    Registered Users Posts: 1,570 ✭✭✭Gooser14


    https://www.boards.ie/discussion/comment/119679341#Comment_119679341

    Have you checked the blocked messages folder on your phone?



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    #3057
    Sleeper12
    Registered Users Posts: 17,012 ✭✭✭✭Sleeper12


    Is the activation fee covered by the 14 days cooling off period?

    Got the Gomo sim only plan. Sim arrived yesterday. After a few minutes we realised that the coverage is terrible in the house. About 10 minutes after installing the sim I got onto chat to cancel under the 14 days cooling off period. Today I got an email saying sim is cancelled from midnight tonight. They said that the €14.99 fee paid won't be refunded

    I couldn't find out about the useless coverage without activation. This is what the €14.99 is for. In the 10 minutes we had the sim in the phone we used no data, calls or text.

    Should they refund the activation fee under the distance selling period?



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    #3058
    Heighway61
    Registered Users Posts: 1,971 ✭✭✭Heighway61


    https://www.boards.ie/discussion/comment/119712225#Comment_119712225

    Sorry, just seeing this now. Not in blocked folder.



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    #3059
    larchielads
    Registered Users Posts: 1,719 ✭✭✭larchielads


    Gomo wont let me change porting date, tried logging in to my account to change it. Wont have my sim in time. Thought id have it by monday mornin but wont have it til tuesday. Need to change it from monday to tuesday. Anyone know how?



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    #3060
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,764 Mod ✭✭✭✭New Home


    Anyone else has noticed that their data has dropped to 3G/H+ over the past week or so? I've never had problems before, but now it's happening very frequently throughout the day.

    I have still >80GB of data left, so that's not it.



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    #3061
    Gooser14
    Registered Users Posts: 1,570 ✭✭✭Gooser14


    https://www.boards.ie/discussion/comment/119856279#Comment_119856279

    Can't say I've seen that in my location (North Tipp/Limerick) . In what area of the country are you experiencing this?



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