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Phonewatch Concord remove sensor

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  • 22-10-2022 11:42am
    #1
    Krusty_Clown
    Registered Users Posts: 19,524 ✭✭✭✭


    I have an old Concord system, and I want to remove one of the sensors that is regularly triggering the alarm, despite changing batteries etc. Is the only way to do this permanently via the Engineering mode? I have an old service docket with my customer number on it. Is that enough to get the engineering code (we haven't been a customer for some 12+ years). Is it straightforward enough? Thanks!



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    #2
    altor
    Registered Users Posts: 11,713 ✭✭✭✭altor


    https://www.boards.ie/discussion/2058268558/phonewatch-concord-remove-sensor

    You would need engineer access to remove and add a sensor.

    If the senor is a 433 shock sensor, you can get the head replaced as that is what might be causing your issue.

    You can also take out the sensor head and join the cable together to stop it going off also, that's providing the sensor head is the issue you are having.

    www.altor.ie



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    #3
    Krusty_Clown
    Registered Users Posts: 19,524 ✭✭✭✭Krusty_Clown


    Thanks Altor. Have removed the head and joined cables. Will see how it goes.



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    #4
    Krusty_Clown
    Registered Users Posts: 19,524 ✭✭✭✭Krusty_Clown


    No joy unfortunately, alarm went off during the night, with the usual tamper sensor shock warning, despite the sensor head being removed and cables joined. Rang Phonewatch and they can't give me the engineering code for the alarm, citing anonymization of data over two years old which is a bit disappointing. Any other options that will allow us to continue using the alarm without this one faulty sensor?



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    #5
    altor
    Registered Users Posts: 11,713 ✭✭✭✭altor


    https://www.boards.ie/discussion/comment/119787518#Comment_119787518


    Other than making sure spring is sitting correctly into the lid, if its the tamper on the device you will need to delete the sensor.

    www.altor.ie



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    #6
    Krusty_Clown
    Registered Users Posts: 19,524 ✭✭✭✭Krusty_Clown


    Thanks Altor. With phonewatch being unable to provide an engineering code, I guess there's no way to delete the sensor.



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    #7
    altor
    Registered Users Posts: 11,713 ✭✭✭✭altor


    https://www.boards.ie/discussion/comment/119792081#Comment_119792081

    Other than a full default and reprogram of the system, alternately a panel upgrade to use the 433 sensors might be the better option as if anything goes in that panel you would need to do the same.

    www.altor.ie



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