Eir Fibre Install

Are the eircom phone and fibre lines underground or overhead at your house?

Do you or did your house have a copper phone line connection?

If so, how did/does the line come to your house?

Is there a small white telecoms box, ETU, on your house, normally close to the meter box?

I'm interested in this too. I tried contacting eir to ask what exactly the installers (KN I think) are able and/or willing to do to accommodate customers' requirements and got nowhere.

I've read elsewhere that they're prepared to run fiber cabling up to 1m away from the entry point, which in my case, assuming the current ducting isn't blocked in any way, would be the ETU on the side of my house.

The problem is that behind that wall is our master bedroom and there's a full width fitted wardrobe on that wall, so any hole would end up in the back of the wardrobe which clearly cannot work, and even if it could there's no accessible power either.

The only feasible way to get it to work would be to run fiber for about 3 or 4 m along the side of the house and enter into my "study" where all my IT gear and current Virgin coax connection is currently, but I can't get eir/KN to say whether they'd do some kind of pre-installation check to see what the can do. I'm not going to sign up, and then have a discussion/argument with the KN guy on installation day and either end up with a useless installation or tell them to go away and cancel the installation, if that's even a possibility at that stage.

Thing is also, our estate has only recently been enabled and it's extremely likely that most houses in the estate will have the same issue, so it's actually in their best interests to do a little bit of investigation beforehand to resolve any issues before people commit to an install.

That sounds encouraging, but I'd like a bit more than that if I'm honest.

I have an OpenEir install, replaced my Siro install. Using Blacknight 2Gb internet connection. The KN guy that installed it was great and more than happy to help and accomidate my custom install and placement of the Huawei ONT

Do you have 2 ONT at the house then , OpenEir and SIRO ?

They probably could splice eir supplied cables as the size would be standard but eir wouldn't want them splicing onto a private fibre cable because if there's ever a fault there could be an argument about who should maintain cables to the demarcation point.

Best bet for you is to have a think about how KN can get to a point within your house where they can fit the NTU and you can fit a modem.

Could the fibre installed by the builder be used as a pull through for the eir fibre?

Yeah generally splicing is not to be done but depends on the installer aswell. Some will do it.

I think they'll bring it through the attic before going over the roof.

One thing to consider about going over the roof is that unless the cable is secure then you'll have wear and tear and you'll fibre will go faulty in a short period of time.

Thanks very much for the replies. I've heard that they won't get into your attic, so I've made it real easy for the installer. I've ran my own cable across the attic, so the installer will just need to attach their cable and pull it through. There won't be any need for them to get into the attic.

Or I don't mind if they go over the roof (which is what virgin did), so both options will be available to the installer.

It's due to be fitted tomorrow morning, so I'll let you know how it plays out when they do their pre installation inspection

Just to follow up. The install has just been completed. Thankfully I ran the cable through the attic for them as going over the roof wasn't possible. Unlike Virgin, the cable is glass fibre so just not suitable for going over a roof (needs to be secure).

Thankfully there was no issues pulling the cable through the attic from front to back, so they didn't even need to get into the attic. Even gave me a box of cable clips so that I could tidy up the cable in the attic myself, when I get around to it.

And like they said there are certain things that can't be done but they're fully committed to working with you on the day to make sure you get your installation completed (even if it means bending the rules here and there). Very helpful and hopefully useful for anyone considering it.

If the fibre cable is resting on the floor of the attic then be careful that you don't stand or store stuff on it in the future

Can anyone advise or guide me with this issue?

We moved house at the beginning of the month.

In our previous house the only service available was mobile broadband. We have been with Eir for 4g mobile BB.

When we moved here I began the search for a better, more stable service.

Eir told me that FTTH was available at this address. Great, I thought.

I was going to be able to change from mobile to ftth and the bundle price was actually going to be a few cents less.

The day came for the technician to come and hook us up.

Unfortunately, on arrival, the technician said that there was going to be no way of running the line to our apartment because there is a house on the property in front of the small apartment block we are in.

No way. No how.

So I began the headache of trying to get any kind of wired connection.

Despite the fact that the other 3 apartments have fttc broadband, Eir just kept telling me that the only option coming up for my eircode was ftth.

I explained that everyone else has that connection so it must be possible, but I just kept being told that ftth was the option on the system for my eircode.

Very much a 'computer says no' situation.

I gave them my neighbours eircode, and again, computer said no.

We share a wall with the neighbour and he most certainly has fttc.

He is with Vodafone.

So, I tried Vodafone.

It was the exact same. 'Good news you can get ftth!'. I explained, again, that I cannot get ftth despite what the system says.

The location of the apartment means that running the cable is not possible according to the technician.

Again, they told me that fttc is not an option.

I don't understand. How can a service that everyone else here has not be available? How can they say it's not even available at the eircode for next door, when they absolutely do have a connection.

There is a normal copper phone line in to the house.

We are still using the Eir 4g mobile broadband but it is not stable and at times it's nearly unusable. Speeds can be as bad as 0.something at times.

When I recontacted with eir in June, I did so after checking that I would be able to change the service without any issue if there was a better connection available at a new address. I knew that we would likely be moving within the year.

They say that FTTH is a available here, but as I have explained, I have been told it isn't.

Where do I stand in terms of the contract with Eir now?

Can I end the 4g mobile broadband contract without penalty because they cannot provide the upgraded service they state is available?

Or am I stuck with this crappy connection until the contract ends?

Is mobile broadband going to be the only option?

Vodafone have super 5g speeds here but Eir 4g/5g isn't good.

I can't get past the sales or customer care people. They just keep saying I can get ftth, no matter how I explain to them that it isn't possible, the technician was here, etc

Any advice would be greatly appreciated.

A case of not knowing better, simply.To be honest I didn't know all that is involved in getting connected.

I'm not knowledgeable about fibre connections or wiring in general.

I took the technician at his word, and assumed that if he said it couldn't be done, that it couldn't.

There is a bungalow on the property in front of where our apartment is. The guy said he wouldn't be able to run cables because of the location.

I assumed that was that.

I should have read up on what is involved with installation, but I assumed that if eir were telling me I could get FTTH, that I could.

Usually yes €100 for install. €50 for activation.

They waive it normally only on 2 year contracts.