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Electric Ireland contact

  • 23-11-2022 10:45am
    #1
    vinniem
    Registered Users, Registered Users 2 Posts: 385 ✭✭


    These guys are a joke, kept on hold for over 20 mins to get transerred to an employees mailbox which was inactive, so line hung up!! What the hell, anyway anybody else have a similar experience contacting these idiots?



Comments

  • #2
    walterking
    Registered Users, Registered Users 2 Posts: 1,297 ✭✭✭walterking


    Too many people ringing them with banal enquiries that answers can be found to online.


    Send them an email with your query and they will respond.


    I assume you are a customer of Electric Ireland and the query is something unusual that can only be answered in person.



  • #3
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 11,716 ✭✭✭✭Jim_Hodge


    Never had any issues contacting them. Maybe they're tied up with inane queries about the €200 credit. They're usually excellent.



  • #4
    vinniem
    Registered Users, Registered Users 2 Posts: 385 ✭✭vinniem


    https://www.boards.ie/discussion/comment/119913179#Comment_119913179

    Yes it's something that can't be answered online, I'd normally never ring any providers. Just find it infuriating that I'm on hold 20mins then get cut off..



  • #5
    vinniem
    Registered Users, Registered Users 2 Posts: 385 ✭✭vinniem


    https://www.boards.ie/discussion/comment/119913203#Comment_119913203

    Yes I understand that, but the level of customer service has dropped significantly across most providers.. Maybe that's due to staffing levels post covid, but they are charging enough with huge profits now to at hire extra staff and answer the phones!



  • #6
    HeidiHeidi
    Registered Users, Registered Users 2 Posts: 30,040 ✭✭✭✭HeidiHeidi


    I recently had a nightmare trying to contact them - emailed via the website, no reply. Phone, spent hours on hold, never got through, ever.

    I eventually got intermittent contact via twitter, and limped to a sort-of resolution of my issue, with some questions still unanswered.

    I've never had a problem with them before, but this was just maddening.



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  • #7
    vinniem
    Registered Users, Registered Users 2 Posts: 385 ✭✭vinniem


    https://www.boards.ie/discussion/comment/119914203#Comment_119914203

    Yes that's not a nice experience for you, it's unacceptable when you consider the price hikes etc, ud expect not to be kept on hold longer than 10mins, we all have busy lives and can do without bad service



  • #8
    MikeCairo78
    Registered Users, Registered Users 2 Posts: 132 ✭✭MikeCairo78


    https://www.boards.ie/discussion/comment/119913179#Comment_119913179

    Just on the above - I have had no responses to emails / online contacts / phone calls on ongoing issues since July(moving house and trying to close account on previous house)


    The issue has been resolved, and when I did finally get someone the query was sorted immediately, it is just the getting to get to someone was a nightmare - I think I had 8/9 mails unanswered in the period in question



  • #9
    vinniem
    Registered Users, Registered Users 2 Posts: 385 ✭✭vinniem


    https://www.boards.ie/discussion/comment/119919570#Comment_119919570

    Sorry, sounds like a painful experience. Terrible disrespect for customers!



  • #10
    HildaOgdenx
    Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 7,710 Mod ✭✭✭✭HildaOgdenx


    https://www.boards.ie/discussion/comment/119914203#Comment_119914203

    Yes, I found Twitter was the only way to get a response to a query I had a while back.

    Didn't try ringing, did try email and got no response at all.



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