Amazon

Dont see why not. See point 3 under Eligibility here ...

I made a post a few pages back relating to a camera I purchased from Amazon in which UK VAT (which should have been removed) was charged with a further 23% of Irish VAT added on top of this.

Not willing to accept this added cost (over €400) I returned the camera (completely unopened and within the 14 days). Amazon only refunded the cost+UK VAT but are refusing to refund the Import fees deposit (Irish VAT). So now I am down £368.

I contacted eComm Charge Query (Irish customs) over two weeks ago but haven't heard back from them yet.

I would imagine for most people the import fees deposit wouldn't be so much that they would try and claw it back, but for over €400 worth I have to do something, even if it means making a small claims action against Amazon. Any advice would be appreciated.

Nothing but a vent but I ordered a phone a month ago on Amazon with an early Black Friday deal on the 19th Nov, finally shipped on 5th Dec and showed as out for delivery on 6th Dec at 11:06am and delivered at 4:12pm (Delivered to safe place) I was home and no parcel arrived, nothing on both camera's either, didn't even see a delivery van on the road.

I'm so annoyed about this and a refund doesn't cut it as this was an important gift for someone and I held out for 3 weeks for delivery. Now the phone is more expensive and it's not in stock on Amazon.

Where is the phone? an untrusty neighbor? a light-fingered delivery driver? I want answers and a replacement, not a refund

My msg was more directed to Amazon and just info for here, not looking for answers.

Amazon just give the usual spiel, spoke with a supervisor as well, and just told me to rebuy it even though it's way more expensive now

Buying on Amazon for 10 years or so and never had something say it was delivered and I have not received it, yes I had items dropped into neighbors but it said so on the tracking history. I can see the road on my camera, but the driver wasn't on my road. I just think some piece of **** person in my local area got it and opened it up to a brand new pixel 7 phone. Wasn't even for me, was a gift

My default is Amazon packaging but about 50% of stuff arrives in retail packaging. So annoying

But the few ones I've had in retail packaging have been the problematic ones. One was a motherboard and the box wasn't even sealed so the motherboard arrived but the rest of the contents had fallen out. Most if not all larger retail boxes that Amazon have sent with no other packaging have had me worried at the gate when the postman dropped them off as they have all be damaged, last one I nearly refused but postie waited while I checked it and all was OK.

But why then did they send me a small pack of ferrite cores (about the size of an paracetamol box) in a bloody great box that you could have fitted 5 large shoe boxes inside?

There is no common sense or consistency. If its an expensive small item it makes sense to conceal the retail packaging.

I said my deliveries. Which is true of MY deliveries. Nothing blatantly untrue about my experience!!!

Amazon/An Post delivery status seems to be under pressure.

Had An Post delivery at lunchtime which is still showing as

Edit> And 3 hours after delivery I've had an email update to say

@whiterebel , "Have you tried UPS? They are normally about €12 to the UK, and take batteries on their standard service"

Ah the joys of buying on Amazon DE. 🫣 My return label for my Fitbands is Slovakia. Not sure if I tried Amazon UK, first, but will from now on. Must be simpler to get stuff back to UK🙄

An interesting one today. I ordered 4 jars of coffee (max amount allowed) from Amazon with delivery to a pick up location at a post office in Strabane (NI) and got an email today saying my order had arrived at the location. 2 hours later I got another email thanking me for collecting my order. Only problem was that I never collected it.

I got on to live chat and they are sending a replacement order but its going to be after Xmas at this stage. But who collected my coffee? Id be quietly confident (living in hope) that it is a computer glitch and my coffee is actually still there waiting to be picked up. I'll know for sure in a few days as Im down that way early next week. In a follow up to the live chat I received another email confirming details of the replacement order but also stating that I can keep the first one if it shows up.