Imagine LTE Rural Broadband

finally got NBI yesterday! Looking forward to cancelling Imagine but on balance they did fill the gap while waiting over the years...

I think it's just user

Yep, that was it. Thanks!

Just wondering if anyone has experience with trying to port forward with an Imagine router that's connected to a second router (in this case a TP Link Deco mesh system in 'router' mode)? The service I'm trying to access is on a server connected to the second router and is accessible through its local IP and port just fine.

I've logged into the Imagine router and set the port I want to forward and using canyouseeme.org I know the port is reachable externally. I've set the local IP on the rule to the IP of the Deco router. And on the Deco router I've set up a port forwarding rule with the server and the correct port.

Am I missing something obvious here or is the only way to make this work switching the second router to access point mode so it's dumb as a brick and is essentially extending the Imagine router's network? I don't see any option on the Imagine router to switch it to bridge mode.

I've been with Imagine for over 2 years now and generally speaking I am very happy with the service in terms of speed and connectivity. Rarely any issues there. However, my big bugbear is their data cap / fair usage policy.

We are not heavy users by any means (no gamers in the house - yet) but I WFH most of the time. My typical average daily usage is around ~30GB and that has me hitting ~900+ GB for the month, which has me uncomfortably sailing close to the wind. So, at least every other month I get their snotty warning via email that my usage is way in excess of the "average user" and basically advising me to reduce usage - or else! Fortunately I don't think I've exceeded the 1TB in a single month yet but I'm uncomfortably close. If they carried out their threat and throttled me I'd be snookered, especially given my WFH situation.

I actually think their online portal where you can check your usage is buggy as hell anyway, it always seems to show 0GB for off-peak which can't be right and today it seems to be completely down. How can they expect customers to monitor their usage if their portal can't be relied upon...

Does anyone know or have any inside info on whether they plan to tweak their fair usage policy? I'd even be happy to pay a little more if it was upped to 1.5TB we'll say... If / when FTTH comes to my area I will jump ship but it really would be for this reason alone. Speed/connectivity is fine but there's no comfort in having high speed broadband with a cap on it. I can't imagine how it would work at all if you had a couple of teenagers in the house glued to their xBoxes.

Yeah I suppose the nature of my job (software development) does involve some medium-heavy use - video calls, downloading large files, etc. But even on a Saturday or Sunday the usage is rarely less than ~20GB, even if we're out for half the day! No gaming whatsoever but definitely a bit of Netflix / video streaming in the evenings and internet radio during the day.

Like I said, I'd be happy enough if the limit was relaxed even a little bit, just to give me the bit of headroom that I don't need to be checking the usage so much.

Mine went in Cork around 6am, several reboots got it back by 8am

Mine was also down this morning up until about 8am (Galway), so it must have been a widespread issue.

And I've noticed that their online portal for checking data usage appears to be borked again since that outage. Its only showing 0.2GB usage for me today and thats definitely not right! I couldn't care less what it shows tbh but the feckers will still send me their snotty "excessive usage" email in or around the 25th of the month, as per. Except now I can't even keep an eye on the usage level...

Yeah, I have youTube premium too and that probably means my daughter is freely streaming 4K Barbie videos!! I must tweak my YouTube settings...

That tactic would make me want to stay with them even less... I hate that they'll offer 50% discounts just like that over the phone but if you had a problem in the previous 18 months or asked them to discount it they'd have flat out said NO!

Yep, same here. Off-peak always shows zero (but does show an un-realistically low number in the summary page). The Total usage is always zero too. Total peak does show values but they mainly seem lower than they should be. Up until 2 months ago I was sailing close to the 1TB usage cap every other month. Now, according to their stats, I'm barely averaging 5-6GB per day! It doesn't add up, but if they stop pestering me with their passive aggressive fair usage emails, I won't complain.

Yep, I've had a few of them but the last one was September I think. At that time, their portal was telling me I was using up on 30-35 GB a day. Ever since mid November its dropped back to under 10GB on average. So the emails have stopped!

Thats the frustrating thing. Its clear that they're incapable of reliably tracking the data usage themselves. So its a complete farce if I had the opposite problem to the one I am having today - if the portal was telling me I was using 40+ GB a day I'd be in trouble and I'd be getting those emails and I expect the "customer support" would be less than sympathetic.

So, just incase that does ever happen, I've taken a few screenshots recently of the data shown on the portal, incase it goes the other way some month and I have to argue with them that their measurement is way off whack.

I noticed the same, router (last 24 hours):

Imagine portal

Its a bit off cos i cant select just yesterday in the asus router but close enough. They must be listening I shoulda said nothin!

Anyone in North Cork (Kanturk / Newmarket) know of a viable alternative to Imagine? Completely unusable for streaming 6pm to midnight and most of the day at weekends. Imagine say it's fine but definitely not.

I hadn't thought of comreg. Imagine used to be great for the first 2 years I had it but they're clearly overloading the mast and it's killed the service. Will be at least 18 months for NBI to arrive so probably stuck with them.

I'll probably give 3 a go if they have 5g in my area. Can't be worse than imagine. What really gets me is then saying it must be something at my end when it's clearly them overloading their network. Just checked and 3 5g isn't available in my area.