Packages dumped outside door and destroyed by rain

Complain to Amazon again, stating clearly that the items you received were damaged. Sometimes you can just be unlucky with an agent and you need to try again.

It's become much more common for couriers to do this since Covid. Funnily enough Amazon actually used to wait for someone to answer the door almost always during Covid. It's only since a few months ago that they just leave them outside the door.

Even the postman in my area does this. Only DHL, UPS and FedEx never just leave packages outside the door in my experience. The DPD driver doesn't for signed for items at least also.

Ring doorbell or equivalent is what you need. Talk to the delivery person at the time they're there. They have waterproof bags they can put stuff in if they leave it outside

Make a claim under 'damaged goods'. I've had to do so a few times and never had any issues.

Your contract is with the seller you bought from, not Amazon. You should see “sold by X” on your order.

Covid gave the courier companies carte blanch to dump parcels on the doorsteps and bugger off, have some v interesting footage of recent "deliveries" Kevin from DPD is particularly efficient......lol

1 comical incident where they put a box of wine under the doormat, walked back to the van got in then reviewed and rethought the wisdom of putting 12 bottles of wine under the mat....hilarious to look at.

Well you do have some serious power actually. You could take your business elsewhere.

Send it back under distance selling.

Like you said a few years ago anything that had any kind of value on it had to be signed for. I guess covid changed that and now it seems to have become a grey area.

As a layman I would think that left outside your front door doesn't actually qualify as delivered. Anyone could just take it for starters. It's not secure. Then there is weather damage as you described.

Push to shove I don't think amazon or the courier would have a leg to stand on. I would suggest like a previous poster said claiming damaged item and hold firm on that. It's the actual truth and if they say we have a delivery confirmation you say yes it was delivered but it's damaged all the same. And you can't be responsible until you actually take possession which is not the same as the courier dumping it on your front door.

I'd be in the same boat only I'm lucky my door is in a recess and things rarely get wet. Still tho most of the time the courier gives it to the neighbour. Only low cost stuff they leave behind the flower pot.

I'd dig my heels in.

Tell them when the goods came into your possession they were damaged and your next correspondence will be from your solicitor which will add to the cost of the damaged item (for them).

May I ask is it an expensive item?

Unless its crazy expensive Amazon are typically pretty good with these things.

That is a high value item in my book and I would see the courier at fault here.

But your contract is with Amazon so let them deal with it.

That’s the thing. The contract is with the seller, not Amazon. If going to SCC, the op needs to choose the right company.

Quite agree but it sounds like the OP bought from a third party seller on Amazon. Some are dire when it comes to helping the customer after they have posted out a package. Time to name and shame them I think. Hope OP left a stinking one star review for the company.

imo a delivery made to a doorstep and left outside is not a completed delivery whatever Amazon and their cheap third party sellers say.

If this was fulfilled by Amazon or even sold by Amazon I don't think the OP would have the same issue over the refund.

One of the reasons I often state here for paying for prime (and not buying from third party sellers) is it gives me some control over the couriers used. Prime ensures I don't get "Fastway" delivering anything and the odd time it has happened I've complained and got a fiver or tenner credit for my trouble.

It's not just Amazon.

I have had many packages left on the doorstep, by various courier and delivery companies, even when we have been inside the house and there were obvious signs of being home - no doorbell rang, no knock. The most recent was earlier this week when a box containing a pair of shoes was left on the step in the rain while we were home. It was not noticed until locking up the front door for the night at 11pm. A scan of the tracking number then revealed that it had been 'delivered' at 6pm.? From my TV viewing position, I have also often seen various couriers delivering to the opposite side of my road where they drop and run without any attempt to alert the householder.

An Post have not been immune from some recent sharp delivery practices in my experience either. Even registered post seems to be concluded without the expected confirmation signatures - some boardsies have previously advised that this is standard practice since Covid, but that is not how they advertise the service on their website and they don't tell you that there will be no signature acceptance when you pay for registered delivery either.

Do we need additional consumer protection legislation passed to legally define what is actually acceptable as a 'delivery'?

Normally I'd agree with you but afaik the OP bought from a 3rd party seller on Amazon so Amazon would have have never seen the item and had nothing to do with how it was packaged and what courier was used.

I do feel its Amazons fault for siding with the seller.

The odd time I'd bought and had issues with 3rd party sellers I didn't feel I was on very firm ground with Amazon distancing themselves from the problem and doing nothing more than passing on messages. As a result it would be very rare for me to even consider buying anything "on" Amazon that they didn't have themselves in a fulfilment centre. I very nearly bought a monitor that I've been watching that dropped a good bit in price however stopped myself as it was a 3rd party seller. I'd prefer to pay a little more direct from Amazon themselves.

Since the buyer already has opened a dispute for damaged item it's probably a bit late for that now.

I arrived home today to find my two 24" curved screens sitting on my doorstep, it appears they were there in plain view for at least 3 hours, thankfully they werent destroyed by rain or pinched!

Purchased directly from amazon and my signature faked by DPD.

Keep at them, ask them when you set it up or is it a default setting. Tell them you never set it up and if its a default then thats their fault.

Have you checked the settings yourself? Just checked the 7 addresses I have set up and none have anything set up they are all blank because I've never changed them - or even knew they existed come to that.

Me neither. Just checked my address settings and I can't see anything resembling that. Neither on amazon UK nor DE.

Did you check and find this yourself?

On another note, like someone else said, there is always the option of disputing the bank charge as a last resort. But typically places like Amazon don like that at all and can get ratty after that. Like closing account type of ratty. I don't know, last resort. But for 800 quid it's something I would probably do if no resolution can be found.

I just had a look on Amazon UK. If you edit an address you will see a drop down menu for Delivery Instruction with a load of options.