RTB registration issues

No worries they will promptly process fines for late registration.

Last November paid a late reg fee twice site went down send them the bank authorisation codes they requested they never refunded me.

They have to much power and impossible to deal with.

Don't use them anymore

I’m in the same boat, just made my fourth attempt to pay, with no success , obviously.

So I says to myself, sure I’ll go in and pay over the counter.

And then I see on the website - our offices are NOT open to the public.

Fred Flinstone would be better organised.

We received a letter in Sept. from the head of registration stating they could not reg property as information was incomplete. We contacted the RTB informing that we had not submitted a tenancy registration form this year and asked to receive a copy of the registration form they are talking about only to be told that it is ok they filled it in for us!!!. Then it seems they actually registered it with a number then did annual registration for it (there was no annual registration due) and that was given a different number so now I have a property with multiple registrations with different tenants names and number of rooms!! In addition to were provided with a tenancy update form to fill in not sure why. It is head banging at this stage.

@claw hammer, thanks for that I have told them I will but will give a few days and if matter not resolved will follow through with complainted to Ombudsman will not be the first time, it usually get them moving. They actually asked for info regarding an old tenancy and told them it was terminated a few years ago they asked for the address that was listed in the subject 🙄.

@Citygirl1 Acutally you dont have to, please see the link from Nov. 11th

https://www.rtb.ie/news/registrations-and-customer-services-update-11-nov-2022. Of course this was snuck in.

This problem is on going since April i.e. a wopping 8 months now and has not been fixed.

Basically they set up a new system and did not seem to migrate the online account registration!!!. they actually advise anyone that has a registered account before November 2021 to register a new online account with them. I am not sure who would do that it!!. It is basic IT. As for the Data Linking Spreadsheet it is a basic excel spreadshit that my teen offspring would do a better job of.

@themoone Hi. Thanks for sharing this link. However, on review, it's clear that, per point 2 (annual registration of an existing tenancy), in my scenario we are still expected to pay a "late" fee. It makes no sense! Particularly, as, per point 1, the do have the ability to waive this late fee, if they choose to. What a scam!

@steinbock123 these are their e-mail address registrations@rtb.ie, also this is the accessofficer@rtb.ie regarding complaints ... etc.

You will find that the registration department has only a few call center employees that fumble along without adequate knowlege of the law. I have been repeatedly asked to fill in a Tenancy Update Form for a tenancy that was terminated by the tenant. The RTB website clearly outlines the form relates to "changes in an ongoing tenancy where one of the orginginal tenants remains" clearly that info has not reached their registration department. But dont expect them to respond quickly others have said it takes weeks.

registrations@rtb.ie is the email.

1 hour 6 minutes today before I got through on the blower. Then I had to go to the property management office to help correct error made by rtb. Absolutely unfit for purpose, if you're the property owner.

My advice is to do it by post.

They don't charge late fees if they get the form on time.

They never tell you you can do this, but they are obliged to permit it.

"How to register a tenancy by post? 

Paper forms can be downloaded here or by clicking 'Tenancy Registration Application (RTB1) Form at the bottom of this page. Completed forms can be sent by post to Residential Tenancies Board, PO Box 47, Clonakilty, County Cork, or can be scanned and emailed to registrations@rtb.ie. 

The RTB would like to remind all applicants if you are submitting a registration application by post, a fully completed Registration Application Form RTB1 is required. This applies to both new registrations and annual registration renewals. Should a registration payment be received and not accompanied by a fully completed RTB1 Form, the registration application cannot be processed. 

Please note, older versions of the RTB1 form will not be accepted and the most up-to-date version of the form must be used. The appropriate version of the form can be downloaded on this page under 'Related Downloads'. "

Ive had fierce problems with them in one property in particular, I wrote on their complaints email and had the dates and details and the first names and times that I had made calls that were handled poorly. I wrote the email back in November, two weeks ago I got an email with an apology and a refund of E90 for a late fee from 2021, I replied to that and added a few more details of other fees that I felt were not my fault, I got a letter in the post this week with another refund, so all my late fees are returned, if they paid for the time I was on the phone and email, I could take a long vacation though :D