Playstation Network - 2 Step Verification Issues - help

Big Daddy Kane · 17-12-2022 2:50pm #1

Hi, I recently changed my mobile number and didn't realise my 2 Step Verification was still linked to the old one!

I have tried to contact the PS 24/7 chat, but to no avail, just says ''can not connect you to agent, try again later''.

I tried to call the number but again it says support is closed (even though it says open 10-30am - 19.30pm).

How to do resolves this issues? I can not purchase any games or sign in to the PS network on my ps5.

Is there a way to resolve this issue?

Any help welcome!

Thanks

TitianGerm · 18-12-2022 10:22am

https://www.boards.ie/discussion/2058276136/playstation-network-2-step-verification-issues-help

Can you reset 2FA using backups codes?

Big Daddy Kane · 18-12-2022 3:11pm

Not sure, I can't sign into my PSN as when I enter my email address and password, it then says ''we sent a code to your mobile'' please enter the verification code.

I don't know how to get into the PSN in order to change the settings :(

TitianGerm · 18-12-2022 5:46pm

https://www.boards.ie/discussion/comment/120009999#Comment_120009999

The backup codes are used when you can't get your 2FA code.

You should click the "I can't remember my password" option.

Big Daddy Kane · 19-12-2022 6:42pm

Hi Titian, after waiting an hour online for an agent (ahh!) they managed to deactivate my 2SV on my account.

I had to answer some security questions etc.. but was sorted within minutes.

Just bought FIFA 23 ultimate edition as it was on special ;)

Thanks for you help & Happy Xmas!

Kevrano · 02-05-2023 4:23pm

When that happened to me, I had to phone customer support. It took a while, but they removed the 2FA on my accounts

Playstation Network - 2 Step Verification Issues - help

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