Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Just got this in my email,

Dear Customer,

We are writing to inform you of a change that will impact all your Parcel Motel activities. Please be informed that as of January 31st the Parcel Motel services and brand will cease to exist. We are closing all Parcel Motel operations and you can no longer use the lockers for pick-up or deliveries after this date.

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Our lockers remain in service until 31st of January, parcels not collected before that date will be moved to the nearest UPS facility for further transportation. For sending and/or using your virtual address we ask you to keep track of these dates, to make sure you can use our services before January 31st.

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• January 22, last day to send a parcel to another member of Parcel Motel

• January 25, last day to send a parcel to an address or make a return

• January 27, last day for Irish Virtual Address check in

We thank you for using our lockers throughout the years and for being a valued customer. In the future we refer you to our other shipping and delivery options, please visit ups.com for more information and details.

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If you already have a parcel to ship and would like to checkout our online rates, use promocode IEDRIVER for additional 15% off (valid until June 30, 2023).

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Best regards,

The Parcel Motel team at UPS

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© Parcel Motel 2022

You are receiving this email as a registered Parcel Motel member

No mention of balance refund. Nice. I topped up yesterday.

Did the email say anything about process for credit?

Turns out, I've 3.95 left for an order I redirected in the end that I'd forgotten about.

No and they most likely will do all they can to not refund peoples credit. What a disgrace giving people just over a weeks notice exactly the same crap they pulled with the English address little to no notice given when it was closing. Luckily for me I just topped up my account in December so I can file a charge to get my refund.

I only use for cheap postage within Ireland and locker storage so OOHpod is interesting, never heard of them. Cheers! Still one package in a parcel motel locker on the way to me so hopefully it gets here.

Yeah I have just over a tenner in there myself. Think it'll probably be a donation to the poor folks at UPS.

Wonder would Amazon consider taking over the lockers.

Does anybody know what happened?

It seems very sudden. Normally, if it was a controlled exit, they would make the announcemenet months in advance and wind down over time and give a far more detailed annoucement (like what to do with outstanding credit, if deliveries are delayed and don't arrive until after the 31st etc). It's owned by UPS, so it's not a case that it has suddenly gone bankrupt.

Thankfully, I have an An Post locker near me (free of charge!), but they need to seriously roll them out nationwide to fill the gap left behind by Parcel Motel.

News websites don't have anything other than what we received in the email.

Just received my email also , print out what funds you have in there while you have the chance.

A hundred percent.

€30 million it cost them too!

Just got the email from Parcel Motel about closure, haven't use it since Brexit anyway so don't effect me

No word from them how I get any credit I have in my PM account.

They haven't posted anything on their website about it yet, and the account top up service is still open for payments...

I didn't get an email from them either. They could improve their communications about this.

The email says go to ups.com for more information. Which of course has no information at all about the termination of PM. Typical.

There is also an option to get delivered to Norn Iron to a collection locker and collect without BrexVat.

OOHPod.com

Might be expensive if you live down in Cork!