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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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    #2942
    up4dabah
    Registered Users Posts: 160 ✭✭up4dabah


    https://www.boards.ie/discussion/comment/120110569#Comment_120110569

    Buy 25 standard postage labels with an post with their advantage card. Works out at about 5.90 or something. Can send up to 10kgs and drop off at their lockers. Only thing is their is no insurance. But you also have an option to buy a pack of registered labels, albeit at a higher price.



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    #2943
    Rylie Alive Escalator
    Posts: 0 ✭ Rylie Alive Escalator


    https://www.boards.ie/discussion/comment/120110569#Comment_120110569

    If you ship often the 25 labels from An Post for €149 is your best shot (maybe UPS etc have similar options available if you enquire). I think the problem lay in how cheap it was and the volume of parcels prob wasn’t that large these days it just couldn’t make any money.



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    #2944
    RayCon
    Registered Users Posts: 4,860 ✭✭✭RayCon


    Thanks up4dabah & Rylie Alive Escalator ... I don't ship often enough for the An Post service you mention. PM was handy for Ad Hoc shipments. No worries, will probably just use An Post at the higher cost. At least they are reliable



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    #2945
    juddasgoat
    Registered Users Posts: 7 ✭juddasgoat


    https://www.boards.ie/discussion/comment/120105793#Comment_120105793

    They got away with refusing to refund people when they stoped receiving shipments to the North even though this would have been the reason 90% of customers used the service. I had a package in transit (worth a few hundred euro) when they decided to stop the service which I never ended up getting because of the short notice they gave and they never did a single thing to make that right. They should return the money but if they don't they know most people won't go to any great length to get it back as the majority of amounts in most peoples accounts would be very small.



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    #2946
    koutoubia
    Registered Users Posts: 2,274 ✭✭✭koutoubia


    I have 30 quid in credit. I won't be letting that slip into the profits of UPS.



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    #2947
    Rainislove
    Registered Users Posts: 138 ✭✭Rainislove


    My parcel is stuck with them for a week and I got UPS tracking as delivered to Parcel motel yesterday but still haven’t received any pin for the locker. What a mess



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    #2948
    Aglomerado
    Registered Users Posts: 5,766 ✭✭✭Aglomerado


    I've a parcel stuck with them too, worth about €250. it's in the Cork depot at the moment.

    I hadn't used them in 18 months but I ordered something I knew would probably arrive on a day I wasn't at home, so this was the simplest option...so I thought. Also have €30 credit which I have emailed about and enquired re refund. (!)



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    #2949
    Shred
    Registered Users Posts: 2,492 ✭✭✭Shred


    Arrrgghh! I accidentally left my iPAD behind in a hotel in Munich a couple of weeks back. The hotel kindly agreed to ship it back to me FOC and did so via DHL. For reasons, I decided not to give them my home address and used Parcel Motel instead; DHL handed it over to An Post last Thursday night and they in turn delivered it to the Finglas Parcel Motel Depot on the morning of the 13th - the day it was announced the service is commencing a shut down (I didn't get the mail either)!

    I've had no luck getting through to them as others have said; automated responses to e-mails, no away of getting through via phone, I called UPS who can't do anything as the DHL tracking number won't work on their system...I'm really anxious the package is going to disappear at this point and I've absolutely no way of speaking to anyone about it - so frustrating 🤬



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    #2950
    dragona
    Registered Users Posts: 1,647 ✭✭✭dragona


    Well I've got 6.50, and I want it back! How do you get your credit back??



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    #2951
    Shred
    Registered Users Posts: 2,492 ✭✭✭Shred


    That was the other thing; I received a notification from parcel motel last Friday morning stating I had insufficient credit…I thought great, they have the package but then could only top up by the minimum of €11.85…the way things are looking I’m not hopeful of getting the remainder back!



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    #2952
    Rewired
    Registered Users Posts: 79 ✭✭Rewired


    https://www.boards.ie/discussion/comment/120119968#Comment_120119968

    Contact support.

    I got a refund earlier last year and iirc the two options provided at the time were: make a deposit to get a card refund for balance amount or else via Paypal.



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    #2953
    Rainislove
    Registered Users Posts: 138 ✭✭Rainislove


    https://www.boards.ie/discussion/comment/120119146#Comment_120119146

    If you find a way out or a number to connect them, please let me know too



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    #2954
    up4dabah
    Registered Users Posts: 160 ✭✭up4dabah


    So I put in for two refunds through PayPal. Got the first one, because they didn't bother even responding to my claim. Should get the other one back in a few days when the response time runs out.



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    #2955
    The Continental Op
    Registered Users Posts: 6,781 ✭✭✭The Continental Op


    https://www.boards.ie/discussion/comment/120122703#Comment_120122703

    Provided they don't just shut down their paypal account?

    Wake me up when it's all over.



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    #2956
    Rylie Alive Escalator
    Posts: 0 ✭ Rylie Alive Escalator


    https://www.boards.ie/discussion/comment/120122864#Comment_120122864

    PayPal won’t allow them to when there’s active disputes in place. Besides that closing your PayPal account won’t stop claimants being refunded.



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    #2957
    Aglomerado
    Registered Users Posts: 5,766 ✭✭✭Aglomerado


    Good news..ish. my package is ready for collection but I have to go to cork depot to collect within 48 hours. I can't get to Cork before Friday so I paid another 7.95 from my credit for a home delivery.

    Knowing my luck, they'll deliver on Monday which is the day I'm not working from home! Bell Ends.



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    #2958
    Rainislove
    Registered Users Posts: 138 ✭✭Rainislove


    How did you contact them?



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    #2959
    Shlippery
    Registered Users Posts: 2,259 ✭✭✭Shlippery


    https://www.boards.ie/discussion/comment/120120021#Comment_120120021

    Yep, I'm still in package limbo too and had no other topup option but €11.85 as PAYG stopped working. Seems their customer support zendesk has also shut down.

    Fun.



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    #2960
    Aglomerado
    Registered Users Posts: 5,766 ✭✭✭Aglomerado


    https://www.boards.ie/discussion/comment/120123542#Comment_120123542

    parcelmotelsupport@ups.com was the email I used but I got no reply from it as yet. The message I got this morning was the standard one with the PIN for collection at the depot as it's oversized apparently (!) So I arranged a home delivery through the normal parcel motel site as I'm not in a position to get to the depot in the 48 hour window.



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    #2961
    Rylie Alive Escalator
    Posts: 0 ✭ Rylie Alive Escalator


    https://www.boards.ie/discussion/comment/120125458#Comment_120125458

    I wonder if it’s not oversized rather they just can’t be bothered to use the lockers anymore.



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    #2962
    Rainislove
    Registered Users Posts: 138 ✭✭Rainislove


    https://www.boards.ie/discussion/comment/120125458#Comment_120125458

    My understanding is the UPS drivers don’t have security access to the locker anymore. Good that you got the PIN, still I haven’t



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    #2963
    Buffman
    Registered Users Posts: 2,790 ✭✭✭Buffman


    It's annoying that there's still absolutely no mention of the closure on the PM website, appears to be business as usual with them happy to sign up new customers and take new payments.

    Like others here I've a few € on my account that I want refunded if I can't use it.

    Unfortunately for me when they emailed me about the closure I was a few days over PayPals 180 day dispute period from my last payment so PP can't help.

    So I emailed their support email (parcelmotelsupport@ups.com) and received an auto-response from UPS CS with a unique UPS case number. If anyone didn't get one of those maybe resend your email and see if you get it now.

    I'll post here if I hear anything back.

    FYI, if you move to a 'smart' meter electricity plan, you CAN'T move back to a non-smart plan.

    You don't have to take a 'smart' meter if you don't want one, opt-out is available.

    Buy drinks in 3L or bigger plastic bottles or glass bottles to avoid the DRS fee.



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    #2964
    CookieD
    Registered Users Posts: 3 ✭CookieD


    I’m in the same situation as others. I haven’t used PM in two years but was getting something on Adverts shipped to me so I topped up my account by €19.75. Now the parcel is going nowhere and they haven’t taken any money out of my account. I did send an email but just got the auto reply. I really hope they fulfill the deliveries they have.



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    #2965
    Peig Sayers
    Registered Users Posts: 1,083 ✭✭✭Peig Sayers


    Requested a refund tonight through PayPal and got it instantly!



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    #2966
    chuck eastwood
    Registered Users Posts: 533 ✭✭✭chuck eastwood


    Who or where did you request it from can't get a single reply



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    #2967
    loki7777
    Registered Users Posts: 1,158 ✭✭✭loki7777


    https://www.boards.ie/discussion/comment/120132531#Comment_120132531

    Paypal dispute - only if you topped up recently.



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    #2968
    CookieD
    Registered Users Posts: 3 ✭CookieD


    Exactly the same happened to me.



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    #2969
    Shred
    Registered Users Posts: 2,492 ✭✭✭Shred


    It’s now a week later and still nothing from Parcel Motel regarding delivery/collection of my parcel ☹️



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    #2970
    Rylie Alive Escalator
    Posts: 0 ✭ Rylie Alive Escalator


    Ha! I’m not even surprised they haven’t put anything on the website. I went for a nose just to see and some very interesting points.

    The support tab is dead. Zendesk has a message that the company no longer uses the service.

    If you check the “about” tab it still has Nightline all over it, they never changed. 😂

    It’s a farce tbh.



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    #2971
    up4dabah
    Registered Users Posts: 160 ✭✭up4dabah


    So I got my second refund from Paypal. That's me done with this company. From now on on, UPS will just be a necessary evil. I'll only use them of I have no other option!



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