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Credit Transfer to another Account Banking Online 365

  • 18-01-2023 4:10pm
    #1
    Fionn
    Registered Users, Registered Users 2 Posts: 2,369 ✭✭✭


    Hi, I've been trying to complete a credit transfer to another account, after going through the credentials etc. on the last page I'm getting the message 'Something's not right Your request couldn't be completed. Please try again or go back to the review page.' I've tried a few times but the same thing is coming up, I've double checked all the codes, but still receiving the error, I've performed this successfully in the past with with the same accounts with no problems. I'm using a PSK. Any help would be appreciated. Thanks


Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/2058280213/credit-transfer-to-another-account-banking-online-365

    Hi Fionn, thanks for checking in with us here.

    We would recommend contacting our colleagues, they will have account access to check and resolve with you. The Team are available weekdays 9am-5pm, Saturdays 10am-2pm. They will be happy to assist you today. - 0818365365 / 0035314044000

    Many thanks, Alison

    Post edited by Bank of Ireland Reps on


  • #3
    Fionn
    Registered Users, Registered Users 2 Posts: 2,369 ✭✭✭Fionn


    Thanks Alison,

    I presume it's this one 0818 365 365



  • #4
    Fionn
    Registered Users, Registered Users 2 Posts: 2,369 ✭✭✭Fionn


    Hi,

    Unfortunately I still haven't been able to make the transfer, I contacted the number above, they went through with me step by step but in the end suggested that I try a different browser, I've tried different browsers different computers still get the error message 'Something's not right Your request couldn't be completed. Please try again or go back to the review page.' This is after numerous attempts over the last two or three hours this morning.

    Any ideas?

    Is there anything else I can try.

    Thanks



  • #5
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    https://www.boards.ie/discussion/comment/120146737#Comment_120146737

    Hi Fionn,

    We're sorry to hear this is still not working for you. We have since been made aware that some customers may be facing difficulty using PSK and we are investigating as a matter of urgency. If you can please contact our SCA Support Team on 0818200362 an adviser will take some details from you and arrange for you to be contacted when the issue has been resolved.

    Thanks and apologies for the inconvenience,

    Tara



  • #6
    Fionn
    Registered Users, Registered Users 2 Posts: 2,369 ✭✭✭Fionn


    Thanks Tara.



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