Nightline/Parcel Motel Thread Part 2 (post all related questions here)

You'll get a case number but they won't follow up on it unfortunately.

I sent a letter to Parcel motel on Wednesday, received an email today regarding the refund.

I got refunded via PayPal minutes ago. Got my €19,50 back. Minus the stamp.

Sorted.

Yes that's the one. It seems they emailed me straight after opening that letter. I simply said I would like to get a refund and here's my details.

Got an email last night. The traditional photo of the box saying they’ve got it and they’ll deliver it shortly. So looks like stuff is moving now.

He sent an old school snail mail letter to the address on their website. (D11 A729)

Ye, as long as you're within PayPals 180 day dispute period you should get a refund quickly, just open a dispute.

Happened to be in Cork today so decided to chance my arm and call at the depot. Got sorted with my package in 5 minutes. No quibble. :) Couldn't stick waiting around another week.

Like so many here, I'm both waiting on a parcel and have credit in their system. It's apparently in their system, somewhere...

Emailed a few times, even went to UPS' twitter.

Then came here and saw how the emails are basically being ignored.

I don't have the time to be driving to their depot in Cork on the off-chance that they have it there. What's fun is the UK UPS have a FB presence that appears to be actively monitored, but theres nothing for Ireland.

I could've said nothing and let them take the €9-odd and be done with it, but nah. Went and got a wishlist that herself convinced me to splurge on.

Brown uniforms are to hide the [redacted] that comes from their mouths...

editing to add:

Rather than add another entry; I said I’d give ye an update. Managed to get a response from Twitter via the medium of telling them they’re responsible for the loss or theft of the package.

Public image seems to be what they care about, so make sure if you want a response from them to mention loss, theft and local papers or radio.

It is, unfortunately, provocative but right now it’s all that seems to get a result.

Got asked to DM my parcel details. Which I did. And the three automated emails from the PM “service” email.

Then got told they’d escalate and email me.

The response email was underwhelming.

”Please email the Parcel Motel service email for assistance.”

Really? The Parcel Motel email? By Parcel Motel? Who were purchased wholly by UPS? The same Parcel Motel who has a fecking UPS logo on every email now?

Whose fecking service email is a UPS domain? !?

UPS - Unprofessional Package Service…

Hi lads, signed up there to just speak on my own experience.

My experience with Support

So about two months ago a motel in the east cork area was giving me trouble as none of the doors would properly stay closed. I was walking up to it once and huge bit of wind opened pretty much all the doors. Packages in most of the doors as well. I could have easily robbed them, but I too was there to place a package.

I had to put my package into a door that would just not stay closed. I had to leave it there though as it needed to be posted off at that time. I closed it as well as I could and went off and contacted UPS on Phone. Their phone number plastered above the screen saying 'Need Assistance?'. Useless **** of a number if it's not even registered. I googled their ParcelMotel number, same one. Looked for a UPS Ireland one, bollocks of a voice mail asking to essentially email or if your a worker/vip ring another one. I then emailed and just like you all lot, no response. It's now been months.

Now here's what's gotten really annoying. There in start ish of January I took a package to my closest motel and scanned the code. It would do a loading symbol for bloody ages, then think the barcode was not valid at all. I scanned and manually typed the code many times. There was even another lad who was there before me with the same ****. I ended up going to another one 2.5 km away and it worked. I presume the motel was either full, or had a dodgy network connection to UPS's services? This happened twice by the way. I have no car so that walk was annoying to do back and forth twice, to both of the motel locations.

Basically, ParcelMotel has been in the **** bin for months. I wouldn't bother emailing, calling, or anything. If you want a refund here's what I've observed to be two ways from other members here. First of all, just don't bother emailing them a waste of **** time.

Topped up with PayPal

If you topped up with PayPal within the last month or two you can make a dispute that will instantly give you a refund. However, you might only be able to request a refund up to however much you paid in that transaction (e.g., likely a max of €11.85 or such). If you have multiple recent transactions that cover it, you could try doing the following on multiple transactions.

1. Go to a transaction and click on it and click "Report a Problem". You will be brought to the Resolution Center.
2. Under 'Issues with your purchase' click 'I want a refund for some or all of the items in this order'.
3. Fill in the Item 1 form with Name: 'Account Balance', Type: 'Service', Category: 'Other', Quantity: 1. Hit continue.
4. Choose 'The service was canceled by the seller' and hit continue.
5. Put '01/22/2023' as when the service was canceled and when you were supposed to receive the refund. This is when the service realistically stopped for us as users. Put the expected refund amount as the same amount you have in your account balance. I'm not sure if it let's you put over the amount you topped up by in that transaction (probably not).
6. For the link to the refund or cancellation policy, just put a link to any news article about ParcelMotel's closure and hit continue.
7. Answer truthfully if you reached out to UPS or not. Likely doesn't matter but I put yes and told them truthfully as to when I emailed them and how. I also stated 'The seller wasn't available' as the 'sellers response' field.
8. In the last page of the form, I put images of my email, the homepage of ParcelMotel showing my name and account balance, and informed PayPal about the unresponsive behavior and the closure of ParcelMotel.
9. You will now get the choice to choose where to receive a refund (card, bank, PayPal wallet). I chose back to my card.
10. PayPal will instantly refund you the money, no quibble.

Nag them via regular Mail

The email seems to be completely ignored. Instead, one user here on boards has seemingly found that mailing them is the answer.

Request a refund and give them all the details they may need like your IBAN or PayPal email depending on where you want the refund, ParcelMotel Account Numbers or Email you used there, and so on.

Stamp and send the mail to:

Unit 5 Mygan Park

Jamestown Road,

Finglas East,

Dublin 11, D11 A729,

Ireland

What now?

Well, personally I've decided to delete/anonymize as much of my information from the service as I can. As for the phone number you can put 0800000000 as a 'valid' number to remove your own. The address you can have as either empty or a for each field.

I would ask them to remove my account and personal information entirely under GDPR if only they responded to their emails...

I got an email reply on my case /email to parcelmotelsupport@ups.com, so at least there is someone at the other side of the support email address.

Hi

• Can you please confirm what way you would like to be refunded? PayPal (please provide your PayPal email address) this is the quicker option.
• Card (please register your card on your account, if it hasn’t being used at all or if hasn’t being used in over 6 months I will have to charge the card 3.25 this will be refunded the following day along with your balance )
• Please confirm your PM number and amount to be refunded

Best Rgds

Odd, mine was from

UPS IE PM Tracking  <parcelmotelsupport@ups.com>

I see they eventually updated the website, homepage is now:

"Dear Customer,

Please be informed that decision has been made to cease the Parcel Motel services. Lockers in locations across Ireland will no longer be operational from 31 January 2023.

For customers with an outstanding balance on their Parcel Motel account, or pending credit or refund, please reach out to parcelmotelsupport@ups.com no later than 23 March 2023. Please include your PMID, and whether you want your money to be paid out via PayPal or bank card.

For other questions or concerns, please reach out to us for additional support. We have a higher number of incoming queries right now, but we are working hard to get back to everyone in due time. We thank you for your patience."

I didn't realise I was very low on credit when I had something sent to them nearly 3 weeks ago. I topped up the account within a few hours of getting the email but to date, my parcel hasn't made it from them to a locker. All I'm getting is an automated UPS reply. Something tells me I'm never going to see my parcel. I hope its contents disappoint the thief utterly because I'm convinced it has been pinched.

All I can find on the matter is, "Following an extensive consultation period, we have taken the difficult decision to cease Parcel Motel services," stated UPS to RTE. So it seems as if they were in talks for a bit, and they saw some issues going into the future, or saw it as non-profitable and axed it.

Good points. But there's still a lot of reason to using at least a locker system. E.g., my friend often used PM as they did not know specifically when they could go and post stuff off, nor would it likely be in the 9-5 (while working). So being able to post on their own time was a huge advantage.

I personally only used PM as a way to get almost 50% off compared to An Post's prices for even slightly weighty packages. For example recently I posted off just a box set of Fresh Prince on DVD. An Post asking for 11 euro, UPS asking for 6.50. Huge. Or, when I was posting 6x faulty PS1 consoles + 4x controllers, power, av, memory cards. 8.50. An Post wanted somewhere upwards of 19 euro, standard.

UPS directs us to their other options which for my area only consists of asking them to come down and collect the package. What's annoying is we cannot estimate the cost of the post before we ask them to come take it, therefore how am I supposed to provide an accurate postage cost to adverts/donedeal buyers? Makes no sense.