Weird banking error and possible GDPR breach?

It was just a simple error in the cashiers part, but also a massive gdpr breach! They should have contacted you to inform you of the breach.

But they are not aware of the breach. A person with the name (for example) John Smith with an address of xyz street withdrew money from account John Smith at xyz street. The account details on the draft were the same as the account withdrawn.

They become aware when the correct account holder informs of missing money. Have they been informed?

there definitely has been a breach but more likely a security breach rather than gdpr. I’m not sure if it’s gdpr without knowing what information was disclosed to the father such as amount in account, payments, direct debits etc.

sharing iban is not a data protection breach as it wouldn’t give access to personal information without a PIN number. Hopefully gets sorted and controls put in place to ensure that this doesn’t happen to you or other customers again,

How did your father know it was your account that was discussed with him?

Why were you talking to your father about amounts missing from your account if you don’t want to talk to your father about amounts in your account, and how does your father remember if amount totals were mentioned to him when his memory of being in the bank are sketchy.

anyway focus on money missing from your account rather than data protection. Say you want it reversed with interest as it wasn’t you who withdrew it.

If they discussed the account balances with your dad then he should have known immediately that it wasn't his account unless you both have the exact same balance which is very unlikely?

Sure - but how does he know those were the amounts in YOUR account, as opposed to Joe Soaps' account?

I agree it's a security breach. He should not have accesses to any account other than his own. Not sure re privacy issues though.

OP, do you live at the same address as your father? If not, did you confirm your change of address with your bank whenever you first moved out (assuming you lived at your father's address at some stage)?

Did your father have your bank card?

What do you want to happen? People will be able to advise based on that.

Something similar happened to me pre GDPR. I was given someone else's balance details (same name ).

After a very strongly worded letter to said Building society, I received a bouquet of flowers and a bottle of champagne to my home address.

Closed my account a week later as I didn't have trust in their privacy procedures.

An overzealous undertrained 'yellow pack'. Horrible when it happens to you.

Would have believed if it was not the flowers and champagne unless you are a Manager of a very well to do company and I mean very well to do

Believe what you want. They were accompanied with a most grovelling apology.

What is a yellow pack?

LOL.

You think the bank stole money?

So...you both have an account with the same name and address.

The only distinguishable feature is the DOB.

The error can so easily happen.

If there is a data breach.....then it's on the lower end.

TBH...get the bank to resolve the amounts sitting in both or just ask your dad to transfer the amount to you.

Then.....just move on.

Perhaps change the address.

There aren't that many people out there who have the same name as one of their parents.

The error was caused because you have same name and very similar addresses.....it's not a fob off by the bank.

You're trying to make a bigger issue than it needs to be especially when you think that this type of error isn't isolated and similar error might have occurred in the past......honestly.....who cares. It doesn't concern you.

It seems you want to go on some 1 man crusade.

Don't worry...the bank will be investigating what happened and will to do additional staff training and review their processes and procedures......none of this should be of your concern.

If your dad needs to go back in...make sure he his account details with him.

A lesson for parents out there.....don't give your kid the same name as you. It's will cause all sorts of problem in 20+ years.

not necessarily, some cashiers can be pretty lax. When I was a student I used to always forget my ID/bank card and needed to withdraw money from my bank account in branch.. More often than not, they happily gave me my money without any ID/ bank card after they came to somewhat know me to see me, shows they are happy to bend the rules / be a bit careless at times. Not good enough imo if they just handed out money to someone else from his sons bank account

OP I agree it shouldn't have happened. But the error seems to have been caused by your dad.

Your dad it would appear went to the bank with no bank card and no bank account number/statement. The cashier searched based on name and address and your details came up. Your father most probably agreed that your account was his. The cashier couldnt have known that there was another person of that name at the same address - your dad probably should have said to her to double check that this was the correct account. Now the bank should have used bank card and date of birth(Id) to verify but didn't - you should query this.

My dad and brother also have the same name and address - live next door. To avoid issues with post etc my brother changes his address slightly by using a house name. They also use jnr and snr after their names. You should add jnr onto your account name in the bank. I also know from a friend who works in a bank that they are only able to see limited info - it's possible they not be able to see the date of birth of a customer as identifiers are usually only name and address.

By the sounds of it also your dad is not capable of looking after financial matters. At his age It would be no harm for the family to consider getting power of attorney for him so you could help him out with financial issues.