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4k Projector Problem - Pixel Stuck?

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  • 31-01-2023 11:37am
    #1
    shazzerman
    Registered Users Posts: 637 ✭✭✭


    Hi,

    I purchased an Optoma UHD38 from you in March last year. In the last week, I have noticed a white dot in the image, no matter what source (UHD player, Netflix, PC), that is tiny but very apparent when viewing content. It is probably a stuck pixel, which I am led to believe might necessitate a new DMD board. To be sure, I will attempt to clean out the projector, on the chance that it might be a bit of lint or whatever - but what is the procedure for replacing the DMD board? I assume I will need to send it back to you...? And how long will it take? I also presume that it is still under warranty?



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