Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Buffman · 30-01-2023 1:43pm

Looks like OOHPod are looking at 'backfilling' some of the PM sites with their lockers. Ironically OOPHod is run by the former PM owners.

https://www.oohpod.com/blog/interview--oohpod-founder-unveils-big-growth-ambitions

justin.exe · 30-01-2023 2:36pm

https://www.boards.ie/discussion/comment/120177242#Comment_120177242

Oh dang! I hope so. Their prices are INCREDIBLY competitive. Better than ParcelMotel!

Raoul Duke III · 31-01-2023 10:56am

I had no idea PM was closing - got no email or any other form of notification. (I don't think it's acceptable to use a press release to notify customers!)

Practical Q: I had a parcel delivered (from Austria) to their Dublin location yesterday, which I had thought would be delivered in the usual way to my closest locker - any idea how I go about retrieving this? I don't see anything helpful on the website and no-one is answering the phone.

Value is about €100, so not the end of the world but better in my hands than lost in some warehouse!

odyssey06 · 31-01-2023 11:18am

https://www.boards.ie/discussion/comment/120181098#Comment_120181098

I got email and haven't used them for a while... maybe it went into your junk folder?

The email was a bit vague for your situation:

Our lockers remain in service until 31st of January, parcels not collected before that date will be moved to the nearest UPS facility for further transportation

Raoul Duke III · 31-01-2023 12:01pm

https://www.boards.ie/discussion/comment/120181209#Comment_120181209

yeah, I am guessing UPS will give me the option of delivering to my house or else collecting

Flying Abruptly · 31-01-2023 12:53pm

I got no notification email either about PM shutting down (checked junk mail too).

I sent the request for refund of my balance yesterday to parcelmotelsupport@ups.com and got an automatic looking reply email from noreply_cs@ups.com saying a ticket had been raised.

Raoul Duke III · 31-01-2023 1:15pm

https://www.boards.ie/discussion/comment/120181724#Comment_120181724

I got the same, i.e. the below

Really fills you with confidence 🙄

Dear Customer,

Thank you for your inquiry. This email is to confirm that we received your request and are working to address it. Your case number is below.

Case #: C-0136968902

This is a system generated email. Please do not reply to this email.

Dodge · 31-01-2023 1:57pm

FWIW I didn’t get an email. Saw it first here

Hadn't used them in over 2 years and had zero balance. Still would have expected an email

Kat1170 · 31-01-2023 2:13pm

Possible some are not getting emails because, like myself, they had an eircom.net address linked to the account and didn't bother changing it. I'm guessing that's why I got no email. Didn't really bother me as I haven't used it since Brexit killed it for cheap UK postage for eBay.

justin.exe · 02-02-2023 9:56am

I too did not get an email.

It's likely because we opted out of communication in profile settings, the 'Can we keep in touch?' checkbox.

justin.exe · 02-02-2023 9:58am

Do you know what's ridiculous? They still allow top-ups from what I can see. Didn't actually top up to see, but they haven't removed the option to.

Raoul Duke III · 02-02-2023 10:50pm

So latest update, via An Post. Clearly UPS gave it back to them.

02 February 2023 12:32

We could not deliver your post. We will try to return it to the sender

For fecks sake. They have my email and my phone number. Could they not ask me what alternative address to use?!

Shlippery · 03-02-2023 12:22pm

Plot twist : - they claim they'll be sending it to my locker?!

they've taken the money from my €11.85 topup, so something is happening. Whether it goes to the local depot or locker remains to be seen.

NoNotMe · 03-02-2023 2:23pm

UPS have been refusing to take any Parcel Motel deliveries since Tuesday. As the items don't have any other delivery address An Post are returning all to sender. If you have something in transit unfortunately it's not going to get to you.

I don't understand why UPS couldn't take the parcels, stick on the home address and deliver normally.

Shlippery · 03-02-2023 3:47pm

https://www.boards.ie/discussion/comment/120196376#Comment_120196376

They've had mine since Jan 13th so curious to know where it will end up!

justin.exe · 03-02-2023 4:17pm

Confused where An Post comes into this? Is UPS giving the packages to An Post now for some reason?

Raoul Duke III · 03-02-2023 10:46pm

https://www.boards.ie/discussion/comment/120196376#Comment_120196376

The latest exciting twist, via An Post:

03 February 2023 09:45

Your delivery has been sorted RETURN LETTERS LIMERICK, CO LIMERICK

This package will have gone more places than me at this rate. 📦

I feel I shouldn't interrupt this odyssey. Let it return to Austria and then it can migrate again, like a Brent Goose.

Shlippery · 04-02-2023 10:12am

Mine is apparently in a locker for collection as of this morning... just as I sit in airport for weeks holiday

Raoul Duke III · 04-02-2023 10:13am

https://www.boards.ie/discussion/comment/120196952#Comment_120196952

It came via DPD to An Post, who tried and failed, to deliver to UPS (Parcel Motel). I feel it would be only fair to give Fedex a go at this stage.

whiterebel · 04-02-2023 3:55pm

Why did DPD give it to An Post?

Raoul Duke III · 05-02-2023 10:58am

https://www.boards.ie/discussion/comment/120201427#Comment_120201427

No idea. I cannot claim any specialist expertise in the inner workings of the parcel industry.

Raoul Duke III · 05-02-2023 11:03am

Quite a interesting timeline on the An Post tracker:

30 January 2023 09:20

We delivered your post

<OK, great>

31 January 2023 09:09

We delivered your post

<what, again?>

01 February 2023 09:44

We tried to deliver your post

Reason: The addressee is not at the address anymore.

joujoujou · 06-02-2023 8:01am

^^ I guess they did not actually deliver it, did they? ;-)

odyssey06 · 06-02-2023 2:46pm

Contact from an actual human being about processing the refund... opting for paypal refund... fingers crossed.

Shlippery · 13-02-2023 7:09pm

https://www.boards.ie/discussion/comment/120200205#Comment_120200205

Despite saying it expired last week, went to the locker today and my parcel was still sitting in there, so was able to retrieve it using pin! Happy days. End of the saga for me!

rpirl · 15-02-2023 11:09pm

Had been waiting on a parcel for a few weeks, had sent the e-mails and not really got anywhere so thought I'd have to go to UPS Cork depot this week...

...but last Friday got a phone call out of the blue and delivery finally happened Monday morning

Would've been great if they'd just used the locker motels up to the end of Jan. as had been stated, so much hassle as a result of them not sticking to this

At least with balances now being repaid it's not as big a disaster as it looked like it would be

odyssey06 · 21-02-2023 4:38pm

https://www.boards.ie/discussion/comment/120208072#Comment_120208072

To followup - my outstanding Parcel Motel credit was refunded to my Paypal account. Didn't think I'd see that money again.

Blackjack · 21-02-2023 7:39pm

Same as that - I received my refund today which was requested by me more in hope than expectation

Buffman · 22-02-2023 1:30pm

Yep, happily also received my refund early this morning. There's probably only one or two people working through the mountain of refunds so I assumed it would be a while but it's just over a month since I first contacted them so not too bad I guess.

tk123 · 02-03-2023 6:06pm

Mine was refunded in $ so slightly less but I’ll cut my losses!

Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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